Community Liaison Officer at British High Commission (BHC): (Deadline 23 October 2020)

Community Liaison Officer at British High Commission (BHC): (Deadline 23 October 2020)
  • Full Time
  • Rwanda

Community Liaison Officer at British High Commission (BHC): (Deadline 23 October 2020)

View Vacancy – Community Liaison Officer A2 (02/20 KG)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality, and challenge discrimination, enhancing our organizational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, color, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

Job Category  

Foreign, Commonwealth and Development Office (Residence and Support Staff)

Job Subcategory  

Community Liaison

Job Description (Roles and Responsibilities)  

The main purpose of the job:

The CLO works closely with the Corporate Services team and assists UK-based staff and families prior to, during, and after arrival with adjusting to life in Kigali.

Roles and responsibilities:

Although the individual works closely with Corporate Services they are the independent voice and advocate for staff and families and may advise Post management on morale issues and if necessary advocate for change – e.g. in relation to Post housing or recreational facilities. The CLO serves all UK-based officers and families across the Foreign, Commonwealth and Development Office and Partners Across Government (PAGs) at Post. All staff at Post should benefit from the support of the CLO including single officers and those with families.  The role requires someone who is proactive, approachable, and friendly. The individual should have strong communication skills, including strong listening skills. They should also be willing to be adaptable and flexible to deal with changing circumstances and a diverse range of needs. Given the nature of the role empathy and discretion are particularly important.

Key roles and responsibilities are as follows:

  • To give advice to new staff and families regarding living in the post; e.g. what to prepare and bring, education/local schools, car purchases, medical facilities, etc.
  • Prior to new staff and families’ arrival (for those going straight to their accommodation), to ensure readiness, and that a basic set of supplies including float (and food supplies if requested) are available. Also, extend this service to departing staff.
  • To help staff and families with their familiarisation/tour/recce (where applicable) of local shops, schools, clubs, etc and introduce them to applicable local communities. Continuously maintain necessary support throughout their posting.
  • To assist families with any problems or queries of welfare or administrative nature confidentially.
  • To produce a newsletter as required, a Post Welcome Pack, and assist with updating Post Report and Fact Sheet. Ensure timely delivery of these as required.
  • To respond to all queries and administrative requests from DSFA and HR e.g. completing the Annual Spouse and Partner Employment Report, HR School Information Sheet, and distributing information (Carousel magazine) from DSFA.
  • If applicable, manage float store – preparing floats outward and receiving inward.
  • Complete the twice-yearly ECA Cost of Living Allowance (COLA) survey and assist with the ECA Hardship Survey as required.
  • Liaise with the FCO Healthline (Healix) as necessary regarding healthcare facilities at post, and with the Regional Medical Advisor to produce a Good Health Guide

Essential qualifications, skills, and experience

  • Excellent communication and interpersonal skills;
  • very organized,
  • very flexible;
  • good knowledge of Kigali

Desirable qualifications, skills, and experience  

Experience in a similar role, eg. Social Secretary, etc.

Required competencies  

Changing and Improving, Leading and Communicating, Managing a Quality Service, Delivering at Pace

Application deadline   Application deadline – day Application deadline – month Application deadline – year

23 October 2020


A2 (L)

Type of Position  


Working hours per week  






Location (City)  


Type of Post  

British High Commission

Starting monthly salary ()

RWF 194,018 Monthly Gross (Pro-rata)

Start Date   Start Date – day Start Date – month Start Date – year

1 December 2020

Other benefits and conditions of employment

Learning and development opportunities:

Access to L&D opportunities as all FCDO staff is entitled to.

Working patterns:

The role is for 9 hours per week with the option for some home/remote working, and to flex when hours are undertaken during the working week.


All staff of the British High Commission is entitled to 25 days paid leave per year on commencement of employment. The leave year is 1 January to 31 December. Friday afternoons, Saturdays, Sundays, and public holidays observed by the British High Commission do not count as annual leave.

Staff employed on a part-time basis or on a fixed-term contract of fewer than 12 months duration are entitled to a pro-rata leave entitlement. Similarly, staff joining the British High Commission partway into the leave year qualify for a pro-rata entitlement.

Additional information  

  • Please complete the application form in full as the information provided is used during screening.
  • Please check your application carefully before you submit, as no changes can be made once submitted.
  • The British High Commission will never request any payment or fees to apply for a position.
  • Employees recruited locally by the British High Commission in Kigali are subject to Terms and Conditions of Service according to local employment law in Rwanda.
  • All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit.
  • The responsibility lies on the successful candidate to;
  • Obtain the relevant permit
  1. Pay fees for the permit
  2. Make arrangements to relocate
  3. Meet the costs to relocation

Please log in to your profile on the application system on a regular basis to review the status of your application.


To apply for this job email your details to



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