Manager, Benefits – Ejo Heza at Rwanda Social Security Board (RSSB): (Deadline 11 January 2024)
Exciting Career Opportunity at the Rwanda Social Security Board (RSSB) – Manager, Benefits
Are you ready to embark on a transformational journey? We are seeking a dynamic and forward-thinking leader to join us as the Manager, Benefits. If you thrive in dynamic environments and are committed to innovation and transformation, this is the opportunity for you!
If you have what it takes to work closely with a dynamic team and you are passionate about being part of a mission-driven organization that prioritizes the well-being of millions of individuals, then we are looking for you. In this pivotal role, you will directly contribute to transforming the organization, towards providing socio-economic well-being, long-term stability and prosperity for Rwandans.
Reporting to the RSSB Head, Ejoheza, the Manager, Benefits will be responsible for claims management and benefits payment including government incentives.
About RSSB
The Rwanda Social Security Board (RSSB) has the mandate to manage and promote social security in Rwanda. RSSB’s vision is to provide a comprehensive social security system that caters to the diverse social security needs of the population, RSSB plays an important role in realising Vision 2050 and the National Strategy for Transformation (NST1). RSSB manages six social security schemes, namely: Pension, Occupational Hazards, Medical scheme, CBHI, Maternity Leave Benefits and EjoHeza (Long-term Term Saving Scheme).
As a leading player in the financial sector, RSSB serves as the largest institutional investor in Rwanda. With assets under management amounting to 2.06 trillion Rwf, which is equivalent to over 15% of the country’s GDP, RSSB invests in key sectors of the economy and plays a crucial role in growing the country’s financial sector. With approximately 12 million members in the above six schemes, encompassing over 90% of Rwanda’s population, RSSB is at the forefront of securing the health and financial well-being of Rwandans.
To achieve its important mandate, RSSB is embarking on a transformative journey, aiming to become a modern, data-driven, and high-performing institution. As part of this ambitious initiative, we are seeking highly motivated individuals who are results-oriented and uphold the highest standards of professionalism and integrity. By joining RSSB, you will have the opportunity to actively contribute to the advancement of social security and overall transformation of Rwanda.
If you are passionate about making a meaningful impact, ready to embrace innovation and change, and eager to work in a dynamic and collaborative environment, then RSSB is the place for you.
Key Duties and Responsibilities
- Oversee the application of EjoHeza pension benefits, claims and verification processes, rules, policies, and regulations
- Identify all risks in the function and make the suggestions of improving EjoHeza benefits for members
- Provide business requirements for the development/improvement of EjoHeza claims management system and ensure optimal handling of all claims
- Investigate all issues related to claims and provide required training to all staff involved in claims handling
- Oversee claims verification activity and approve benefits to be paid to rightful members ensuring compliance with relevant policies and laws
- Provide support to on-hold claim files and manage all payment cycle to ensure compliance with policy and legal requirements
- Analyse all claims to ensure optimal quality and prepare reports for various business units and provide report to management
- Attend to internal and external audit queries related to claims issues and ensure the implementation of audit recommendations
- Oversee accuracy and timely payments of benefits to the eligible beneficiaries and ensure that the service delivery standards set for the function are adhered to
- Lead the elaboration of the strategic and annual business work plans and their related budgets
- Coordinate the implementation of plans for the function and report on specific key performance indicators detailed in the function’s strategic and business plans
- Ensure the execution of institutional policies and procedures by the staff under her/his supervision
- Provide advice to the Head, Ejoheza on emerging issues, risks, and the implementation of changes required in EjoHeza policy matters
- Issue periodic reports on activities, significant findings, risks or benefits and recommendations
- Coordinate the requests for Government incentives: Live insurance and Matching contributions.
- Identify gaps and propose improvements to EjoHeza policies and procedures
- Lead, manage and evaluate staff under his/her supervision
- Perform any other duties related to EjoHeza Benefits function as may be assigned from time to time
Key Qualifications and Experience
The successful candidate must have at least:
- Master’s Degree in Finance, Economics, Actuarial Science, Accounting, Business Management, or any other relevant field with at least 4 years’ relevant experience, 2 of which should have been in supervisory role
OR
- Bachelor’s Degree in Finance, Economics, Actuarial Science, Accounting, Business Management, or any other relevant field with at least 6 years’ relevant experience, 2 of which should have been in supervisory role
Key competencies
Technical Competencies:
- Benefits analysis and planning
- Benefit calculation
- Claims management skills
- Cost benefits analysis
- Analytical skills
- Understanding of the insurance industry
- Basic actuarial methods
- Metrics and Procedures to define Benefits
- Ability to analyse data and draw inferences
Behavioral Competencies:
- Client Service Focus
- Communication & Interpersonal Skills
- Integrity and Confidentiality
- Proactive and Engaging
- Strong Personality
- Value for money
- Attention to details
- Team Leader
- Result and Data Driven
- Breakthrough Innovation
Additional Information:
The position is based in Kigali, Rwanda and applicants must be willing to relocate outside their countries of domicile.
RSSB reserves the right to appoint or to issue an employment contract to the successful candidate.
Interested candidates are advised to visit the RSSB website for a more detailed job description for the role, and submit your application online by 11th January, 2024.
In addition, please attach a curriculum vitae that contains details of your qualifications, experience and positions held relevant to this role. Include your day and evening telephone numbers, email address, names and address of three professional referees. Also, attach copies of your academic and professional qualifications.
Any form of canvassing will lead to automatic disqualification.
Only short-listed applicants will be contacted.
Shortlisted candidates will be required to submit a valid Criminal Clearance Certificate.
RSSB is an Equal Opportunity Employer
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