Manager, Digital Innovation at Development Bank of Rwanda (BRD): (Deadline 31 May 2022)

1. Background Information

Job Title: Manager, Digital Innovation

Current Grade: JG5

Department: Information Technology & Digital Innovation

Department/ Section/Unit: Digital Innovation

Reports to: Head, Information Technology and Digital Innovation

Direct Reports:

1. IT Analyst
2. IT Business Analyst
3. Backend Software Developer
4. Frontend Software Developer
5. Data Scientist
6. Young Professional IT Business Developer

Indirect Reports:

N/A

2. Contract Terms – Open Ended

3. Purpose of the Job

The purpose of the job is to lead scrum teams to design MVPs to test, learn from experiments and iterate features to improve the client and staff experience. He/she is Responsible to develop and lead the digital innovation team and execute the digital transformation plan

4. Main Responsibilities of the Job

• Key member in the Innovation Center, to lead in the architecting of the system review the development of the system
• Identify and Understand customer and the larger business objectives that a product or feature will fulfill, articulates what success looks like for a product, and rallies a team to turn that vision into a reality by synthesizing opportunities.
• Work with Head, Ops, and the respective Division representatives to develop comprehensive digitalization plan using services system design approach
• Set the strategy, roadmap, and feature definition for a product and influence every aspect of how it gets built and launched.
• Improve business processes and supports critical business strategies by managing the development, implementation, and maintenance of applications systems.
• Gather user requirements, analyze, and propose a digitization roadmap and master plan which include process improvement workflow and necessary data collection for analysis to support a measurable outcome in operational efficiency, optimization and improved service level
• Engage customers to ensure that the digitalization plan create the right value proposition to them
• Conduct client interviews to understand clients’ experience and pain points
• Integrate input from multiple channels, including customer research and stakeholder requirements, into product priorities and requirements
• Prioritize projects and features based on impact and alignment with the team’s long-term goals and strategy

• Serve as product owner and lead a scrum team of data scientist, engineers, business analyst, and designers
• Design, build, launch, and assess (Minimum Viable Product) MVPs Analyze MVP and experiment data and synthesize into findings and actionable insights
• Establish a vision and roadmaps and provide visibility to business and technical stakeholders
• Provide input into the development of digital innovation strategies, policies, and procedures to ensure alignment with the BRD strategic objectives
• Identify and participate in new business opportunities, develop proposals and scopes of work as required.
• Provide input into the development of budgets to ensure approved budgets cover the ICT resource requirements
• Manage data integrity and security standards for systems and application co-coordinating requests for access within agreed parameters
• Identify suitable new and emerging technologies, develop business cases and coordinate proof of concepts to meet the business needs
• Assess user needs to provide support and proactive service, including analysis of opportunities to take advantage of available tools
• Provide input into the development of the change management strategies, and proactively implement it for successful implementation of products and services
• Work with suppliers and customers to ensure that existing applications are optimized to meet business needs
• Build strong relationships with technology vendors and develop first-to-market digital innovation that aligns with BRD goals and initiatives.

• Support new user training and on boarding; create training documentation as appropriate

5. Performance indicators

• Improved level of automation across various business processes and enhance the exploitation of opportunities provided by IT in achieving the Bank’s business objectives
• Monitor the department adherence to policies and procedures that are compliant with industry and regulatory policies
• Assess and qualify internal software application needs through process reviews with internal users; gather and document functional and business requirements
• Timely and effective implementation of IT projects
• Documented system and application procedures
• Timely and 100% resolution of user digital transformation projects
• Development of automated solutions and integrated ecosystem

6. Working relationships 

• Heads and user departments
• Senior Managers, Managers & Division Lead
• Suppliers

7. Professional, academic qualifications and experience

• Bachelor’s Degree in Computer Science, Information Technology, technology product design or related field
• Strong experience in a dynamic product management role
• Proven experience overseeing all elements of the product development lifecycle
• Highly effective cross-functional team management
• Previous experience delivering finely tuned digital transformation strategies

• A minimum of five (5) years’ experience in IT Product Development, Digital Innovation role or related fields; two (2) of which must be in a management level.

8. Core competencies

• Experience of Business process Improvement aligned to support IT implementations
• Experience of implementing effective digital strategies and solutions
• Previous software and web development experience
• Project management process and systems,
• Strong knowledge on Digital Innovation
• Business Acumen
• Knowledge of IT systems and applications
• Enterprise Resource Planning