Manager- SME at MTN Rwanda: (Deadline 22 March 2024)

• The purpose of this job is to ensure high quality sales operations management, Proper management and returns on enterprise SME sales, maximize market share through acquisition, growth and a higher customer retention plan, and loyalty of MTN customers, particularly the high value customers within the EBU space, through proper administration and the implementation of different customer centric initiatives that will enable MTN to retain its customers and offer better service. To manage, grow and find the right enterprise partnerships to support our strategy to meet operational targets for profitability and customer satisfaction and achieve revenue targets.

Key Performance Areas

overall Objective:

• Directly supports EBU management to obtain the MTN resources needed for the MTN EBU department to operate effectively and meet performance targets.
• Assist in building an in-depth knowledge of the client’s operating environment, business drivers, objectives, strengths, and challenges.
• Manages the implementation of an annual business plan to ensure that business objectives of delivering stakeholder value are achieved. Draws insights from business intelligence tools to position products and services for maximum competitive advantage.
• Conduct research on potential customers and potential spending profiles using the data mining system and analyze industries to identify new prospects or opportunities.
• Conduct research on potential customers and their potential spending profiles and analyze industries to identify new prospects or opportunities.
• Prepares, pushes, monitors and controls monthly performance to ensure sectional growth is in line with the business plan.
• Manage, Track and provide SME sales performance data to support management decision–making and provide professional advice and input to develop sales and partnership plans.
• Ensures effective cross functional engagement with other departments toward the achievement of the objectives of the section concerning indirect sales teams and partnerships.
• Ensures the use of relevant metrics and measures to routinely monitor performance against targets and take appropriate actions to ensure targets are met and exceeded.
• Develops Executive Relationship Management for MTN enterprise SME clientele, assisting with thought leadership and consultative-based selling at the board level in customer accounts.
• Develop measures to routinely monitor progress against targets and take appropriate managerial action to ensure that business targets are met or exceeded.
• Manages MTNR EBU SME relationships with key external partners to ensure sustainability.
• Growth of Home Proposition & potential partners in the space.
• Stays abreast of developments in areas of expertise and performs to the highest ethical and professional standards.
• Carries out any related duties that will enhance the mission of the job.
• Manage, review, and prepare weekly, monthly and regional SME performance status reports.
• Management of direct reports, mentoring, guiding and support of teams to reach set targets.
• Lead partnerships in terms of providing objectives, strategy, and direction to ensure effective operations of direct and indirect teams.
• Set clear objectives and manage performance of the SME direct and indirect teams.
• Take note of upcoming needs and trends in the SME space.
• Advise Management on key SME business initiatives and projects Leadership of a virtual Team.
• Exercise thought leadership within your own sales space and demonstrate an understanding of the business strategies and communication dependencies of the customers.

All interested candidates are requested to apply through the MTN website and submit their updated curriculum vitae with copies of academic credentials no later than 22nd March 2024. MTN Website portal: https://www.mtn.co.rw/careers/

We strongly encourage applications from women and/or individuals with disabilities.

Note: Should you not hear from us within 14 (fourteen) days from the closing date of this advertisement, you may consider your application unsuccessful.

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