Managing Director at ADEPR Church: (Deadline 13 January 2025)

DOVE INVSTMENT COMPANY Limited (DICo Ltd)

Job Vacancy

Job Title: Managing Director

Reports to: Chairman of the Board of Directors

The Dove Investment Company Ltd (DICo) is a Business Company created by the Pentecostal Church of Rwanda – ADEPR Church. The company is an independent business entity responsible for developing and managing all businesses established by ADEPR church as a shareholder.

The company oversees the operations of Seven (7) branches composed by two hotels (Dove hotel and Dove Luxury hotel), four Guest houses (Dove Comfort Stays Rubavu, Dove Park Apartment Muhanga, Dove Peace Place Kagarama and Dove West Apartment Karongi), and Dove Supply and General Trading that were designed to provide services and generate revenues.

As the Managing Director of DICo, you will report directly to the Chairman of Board of Directors, respond to the shareholder requirements and will be responsible for the design and execution of DICo’s business strategy.

You will lead a team of commercial professionals for the branches, develop sales strategies, pricing and commercial processes which maximize return on investment and profitability.

In this role, the Managing Director will:

Delivering business results

• Lead the development of the business Strategy of the branches. Translate the business strategy into functional commercial strategies and business goals.
• Lead the development and implementation of the annual sales and marketing plans of the branches.
• Work with the branch managers and marketing team for repositioning branches as a strong brand in the hospitality industry.
• Maintain an understanding of what is happening across the business and plan commercial activities to drive business. Oversee, coordinate, and integrate commercial activities to ensure the achievement of the business objectives for all the business entities/branches.
• Lead the development of the revenue and expenditure budgets for the business branches operating under Dove Investment Company.
• Develop pricing strategies to maximize financial outcomes for the business in line with agreed targets.
• Lead the development and implementation of the performance management system to ensure staff deliver on desired performance targets.
• Ensure all branches of hotel facilities and guest houses are well maintained to attract clients.
• Provide leadership on the development of innovations to boost the branches of hotel and guest house businesses as well as drive growth for the Dove Supply and General Trading Company.
• Undertake market segmentation while targeting niche market of each branch and develop appropriate products to meet the needs of the different client groups.
• Identify business opportunities that will result in increased revenues and general growth of business.
• Lead and work with the branch managers and Chief Finance Officer to develop innovations to enhance revenue generation to maximise returns on investment.

Operations management

• Ensure compliance with the required standards as specified in the company policy and local legislation.
• Ensure business decisions are made based on authority level limits and after the appropriate level of due diligence, risk analysis and consultation/approval of Board of Directors.
• Coordinate and supervise the activities of branches targeting exceptional customer service and standards.
• Work with the Branch managers, CFO and other key managers to monitor daily operations to ensure adherence to established standards.
• Work with branch managers, CFO and other key supervisors to resolve any operational issues or guest complaints promptly.
• Conduct regular inspections of the branches’ facilities to ensure cleanliness, maintenance, and safety standards are met.
• Ensure Standard operating procedures are developed and implemented.
• Work with the branch managers of hospitality to maintain set Food hygiene and safety standards end ensure compliance with HACCP standards.

Customer service

• Create a customer database and a customer relationship management system
• Lead the development and implementation of a Customer Service Charter
• Ensure the customer service desk is fully operational and responds to customer issues as per the Hotel standards.
• Work with the hotels and guest house managers to monitor guest reviews and ratings, analyze trends, and take appropriate actions to improve overall guest experience.
• Build and foster strong relationships with customers, suppliers and other key stakeholders in the hotel industry.
• Make sure through marketing and IT team update the website to reflect the products and services offered by branches. Establish a separate webpage for the Dove Supply and Trading company

Financial management and reports

Work with the Head of Finance to:

• Generate company report with monthly, Quarterly and Annual financial reports
• Draft and submit to board of directors’ annual action plan and budget
• Monitor financial performance through regular analysis of key performance indicators (KPIs) and take corrective actions as required.
• Ensure effective cost control measures are in place without compromising service quality or guest satisfaction.
• Work with the Audit team to comply recommendations in quarterly and Annual audit reports. Ensure audit findings are implemented.

People Management

• Set clear and measurable objectives/targets in monthly, quarterly and annual basis to be reported to the Chairman of Board of Directors. Drive performance and accountability, and support the teams to achieve their targets through appropriate support and resourcing.
• Work with the Human Resources team to develop and implement a comprehensive the staff training and development programme, focusing on programmes that help staff gain new skills and sharpen their abilities for better performance.
• Work with the Human Resources team to set performance targets for all staff and ensure evaluations are done every quarter and at the end of the year
• Work with HR to ensure effective Talent Management and Succession Planning strategies are in place to mitigate the risks of skills gaps.
• Lead with safety as a priority, ensuring all decisions are made with safety in mind. Role model safety behaviours and hold direct reports accountable for implementing and maintaining safety policies in the workplace that are in line with the Hospitality industry and safety rules and procedures.
• Provide the necessary leadership, motivation and guidance to all employees through mentoring and identification of best practices to enhance performance excellence.

IT system enhancements

Work with IT to review the existing Software systems including Financial management, Procurement, Human Resources Management and Kitchen Management and propose enhancements to improve operational efficiency and effectiveness.

Required experience, competencies and Qualification

The ideal candidate should have the following qualifications, competencies and experience:

• Bachelor’s degree in business, finance, management, marketing, or a related field.
• Master’s degree in above disciplines, IFC training, and/or ACCA create value to this position.
• At least ten years’ experience in business and included at least 3 years at the same level of this position.
• Should have experience in business growth, customer service, product development, resource management, portfolio management, initiating business approach, relations management, human capital management and risk assessment and mitigation are a must.

It is advisable to have:

• experience in designing and implementing sales and marketing plans
• experience in developing standard operating procedures for businesses
• experience in developing and implementing financial budgets, interpreting financial reports and developing corrective actions to address gaps in financial targets
• experience in working with the Board of Directors
• experience in negotiating concessional loans from banks

Should :

• have ability to lead and inspire teams to deliver on their mandate
• have experience in setting performance targets for teams
• be innovative, flexible and team player
• be a fast- learner
• have strong skills in planning, execution and reporting
• be customer focused
• have skills in networking
• have strong communication skills
• have good interpersonal skills
• have strong influencing skills
• have Strong analytical skills, critical thinking, and problem-solving skills.
• be able to excel in high-pressure situations
• have Excellent communication, negotiation, and presentation skills.
• Have extensive experience in negotiating complex, long term high value business contracts

How to apply

Interested candidates meeting the requirements specified above should submit an application letter, CV and copies of academic qualifications and certificates.

All documents in One PDF and should be written in English and directly submitted to_[email protected]_not later than 13^rd January 2025 at 6:00pm

Isaie NDAYIZEYE

Senior Pastor of ADEPR Church