Myshop Operator at Engie Energy Access Rwanda: (Deadline 14 March 2022)
Job Vacancies: Internal & External
Opening date: 07 March 2022
Closing date: 14 March 2022: 17:00 PM
ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable, and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in 9 countries across Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.2 million customers and more than 6 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025
Engie Energy Access Rwanda is seeking to a self-motivated, highly accountable, result-oriented person, strong interpersonal skills, and proactive, flexible, creative, excellent team player to fill the positions below:
Myshop Operator ‘’MSO’’: 1 Position
KEY RESPONSIBILITIES
Role Title: MSO”
Department: Sales & Operations
Location : Rusizi
Interfaces:
- Operations Department: Mobishop Administration, Maintenance
- Sales Department, District Team leaders
- Coordinators, Customer Care, Etc…
- Customer Finance, LFO, Loan Assessment etc…
- Finance
JOB FUNCTIONS:
The Myshop Operator reports to the Myshop Manager, his/her Responsibilities include:
- Providing information to customers about Engie Mobisol products and services and the appropriate use of the Solar Home System (SHS).
- Handover systems and appliances to the approved customers (physical handover and in mTawi app)
- Making sure that the stock handing over to customer is smooth, including contract signing, payment, appliance bag packing…;
- Shop inventories need to be well always organized as per the company’s stock management and handling policy, so that stock movement is smooth.
- Physical stocktaking (monthly) and updating the inventory (daily) and reporting it to logistics Team.
- Conducting stock taking in mtawi and making sure that there’s no discrepancy between DB and hard copies; file all the documents properly.
- Displaying Mobisol SHS and appliances as instructed and ensuring a shop appearance in line with MyShop-related guidelines.
- MyShop is open and closed on time
- Ensure the store is safe, clean, and well-stocked in an attractive manner.
- Assist with sales promotions.
- Address customer complaints & and Escalation
- Maintain clear and organized records to ensure all reports and contracts are filed and stored properly.
- Assuring Shop communication either on telephone, both incoming and outgoing or email from the to shop to the National Hub and to the customers.
- Stationery such as ordering new stationeries and Assuring the petit cash is Justified.
- Supporting the staff when assigned, (Technicians, District Team leaders Maintenance Coordinators etc.)
- Performed other administrative tasks required by the line manager.
Leadership,
- Strong organizational and teamwork skills to lead Support team.
- Strong creativity, interpersonal and communication skills
- Adhere to all company policies and processes as communicated by line manager.
Requirements
- Bachelor’s Degree in Business studies or any related social sciences studies,
- Minimum 2+ professional experience in sales or Customer care.
- Proven ability or Able to Organize and maintain files and records.
- Able to work independently as well as in a team working environment.
- Excellent communications skills, both oral and written
- Recording skills, Interpersonal skills, Confidentiality
- Computer literacy in MS Office
- Able to manage the day-to-day operations of the shop.
KPI’S& Area of performance
- Deliver good customer care service to our customers and Mobisol visitors at the shop 100%
- 0% discrepancies in the inventory
- First time right (FTR): High level of customer satisfaction
- Stock-taking and reporting
- MyShop is always clean and SHS’s are displayed correctly.
Personal Attributes
- Strong communication skills.
- Strong interpersonal relations skills
- Planning and problem-solving in the short to medium term
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Engie Energy access Rwanda ltd is an equal opportunity company, If your career aspirations match this exciting opportunity, please write in confidence quoting the position on the subject matter.
How to apply: Interested candidates should send their application file (CV, Academic certificate, and cover letter) via the “dl-afr-hrrw.afr@engie.com” cc : Ingabe.monique@engie.com not later than 14th March 2022 at 5:00 PM
Only shortlisted applicants will be contacting.
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