Payment Technical Lead at Equity Bank: (Deadline 19 June 2024)
Career Opportunities at Equity Bank
Equity Bank is one of the region’s leading Banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive nancial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda; DRC and South Sudan, Equity Bank is now home to nearly 8 million customers – the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below.
PAYMENTS TECHINCAL LEAD
The purpose of this role is to provide exceptional customer experiences by ensuring the seamless operation and technical support of our digital channels. The Technical lead will lead a team of technicians in providing day-to-day supervision and support for critical digital channel systems, Oversee the maintenance, repair, installation, and con guration of POS terminals, software, and hardware. Troubleshoot technical issues across various platforms like OMNI Back O ce, Eazzy biz Back O ce, Ecommerce, and PWE and proactively monitor system uptime and performance to optimize service delivery and minimize downtime for payment platforms
Key Responsibilities and Accountabilities
- Lead and motivate a team of technical payment support sta to achieve departmental goals and targets.
- Provide guidance, training, and mentorship to team members to enhance their technical skills abilities.
- Managing and maintaining and supporting all pos equipment is including servers (PM and net servers)
- Managing all merchants (POS & Ecommerce) and Agents’ creation in Way4 internal card management system.
- Work with IT and Group development team on digital technology implementation platforms and tools used by the business, including troubleshooting issues.
- Coordinating with IT teams for system maintenance or upgrades and ensuring compliance with security and data privacy regulations.
- Supervise troubleshooting of Pos software and network connectivity
- Analyzing user equipment as well as software performance
- Analyzing root cause of transaction declines
- Managing all software installation updates on the Pos devices
- Supporting and solving all system issues or failures
- Supervise Payments Technical Support o cer on their duties and provide reports.
- Batch proof daily merchants’ les created in the system (Agent, merchants, and ecommerce)
- Validate POS inventory and submit report to management.
- Raise CR for all technical support required for all merchants.
- Performs sanity check to all merchants to ensure that they are well maintained in way
- Ensures compliance functions related to card speci c regulatory requirements are met.
- Stays up to date on the latest payment technologies and industry best practices.
Qualification and Experience
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
- Minimum of 5 years of experience in a technical support role, preferably within the payments industry.
- Thorough knowledge of banks policies & procedures.
- Strong knowledge of payment processing systems and technologies, including familiarity with payment gateways, merchant services, and regulatory requirements.
- Proven experience in troubleshooting and resolving complex technical issues.
- Experience of working with multiple projects/tasks and the ability to prioritize.
- Strong people skills and e ective communication skills.
- Possess initiative, drive, and ability to work independently as well as in a team.
- working knowledge of relevant compliance checklists
- Multitasking and time management required.
- Flexibility and adaptability to changing environment.
- Customer service
- Proficient in the use of various Microsoft Office Applications
If you meet the above requirements, submit your application quoting the job opportunity you are applying for to the email address below by 19th June 2024. Please include detailed Curriculum Vitae, copies of the relevant certi cates, testimonials, and daytime telephone contact and email address. Only short-listed candidates will be contacted.
Email to: [email protected]
Equity Bank is an equal opportunity employer. We value the diversity of individuals, ideas, perspectives, insights, values and what they bring to the workplace.
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