Principal Technical officer in charge of Hardware maintenance at Rwanda Revenue Authority: (Deadline 8 May 2023)
Job details
Hardware Maintenance Team
Job Title:
Principal Technical officer in charge of Hardware maintenance
Grade:
T3
Supervisor:
Director in charge of IT Support & Service Desk Unit
Location:
HQ
Working Mode:
Hybrid
Purpose
A Principal Technical Officer in charge of Hardware Maintenance will be responsible for diagnostics and reparations of all RRA IT equipment and other Electrical-Electronics equipment used in RRA
Key duties and responsibilities
Install and configure computer hardware operating systems and applications.
Provide face-to-face support, over the phone or using remote access and remote-control computer software, to help set up systems or resolve issues
Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
Replace parts as required.
Provide support, including procedural documentation and relevant reports.
Follow diagrams and written instructions to repair a fault or set up a system.
Prioritize and manage many open cases at one time.
Establish a good working relationship with users and other IT teams.
Diagnose UPSs, PCs, Scanners, Printers and Photocopier Machines’ problems
Deliver the IT technical support to final users of all RRA IT equipment
Replace dead and buggy on equipment such as disk, memory, interface card, video, audio and network cards, UPS, Printers and monitors
Carry out the curative and periodical preventive maintenance of all IT Equipment (PCs, Scanners, Printers and Photocopier Machines’, Data Center’s Power System, Fire Suppression System, Cooling sys
Implementation of LAN Cabling and Electrical Installation amongst RRA Offices
Responsible for repair, troubleshoots and maintenance of Electronics Cargo Trucking System (ECTS) infrastructures such Electronic Seals, Screens and Cameras
Flexibility for adjustment of hours and/or weekend work may be required and/or occasional overtime
Required Academic Qualification
Preferred Qualifications
Bachelor’s Degree in Information Technology specialized in Information Technology
Bachelor’s Degree in Computer Sciences specialized in Information Technology
Bachelor’s Degree in Computer Engineering specialized in Information Technology
Bachelor’s Degree in Electronic and Telecommunication specialized in Information Technology
Bachelor’s Degree in Science, Electronics and Telecommunication specialized in Information Technology
Bachelor’s Degree in Science in Information Technology
Bachelor’s Degree in Science with Honours in Computer Science
Bachelor’s Degree in Science with Honours in Information Management
Bachelor’s Degree in Science with Honours in Software Engineering
Bachelor’s Degree in Science with Honours in Network & Communication Systems
Bachelor’s Degree in Science with Honours in Information System and Management
Bachelor’s Degree in Science with Honours in Software Engineering
Bachelor’s Degree in Business Information Communication and Technology
Relevant Qualifications
Skill Type
Required Skill
Required Proficiency level
Extensive Technology Knowledge
Computer hardware
medium
Required Competencies
Communication
Analytical skills
Problem solving
Required Experiences
6 years experience in Experience in IT hardware maintenance
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