Principal Technical officer in charge of Systems Support at Rwanda Revenue Authority: (Deadline 25 October 2023)
| Job details | ||
|---|---|---|
| Systems Support Team | ||
| Job Title: | Principal Technical officer in charge of Systems Support | |
| Grade: | T3 | |
| Supervisor: | Director in charge of IT Support & Service Desk Unit | |
| Location: | HQ | |
| Working Mode: | Hybrid | |
| Purpose | ||
| A Principal Technical officer in charge of Software Support is the top frontline, customer-facing operational staff. The Principal Technical officer in charge of Software Support contributes to the achievement of Information Technology(IT) operational or support objectives and targets by planning and carrying out individual work assignments aimed at verifying, inspecting, and confirming internal or external customer’s compliance with legal obligations and administrative procedures. The principal Technical officer in charge of Software Support serves to address technical issues relating to software and other web application systems implementation, function, and upgrades. They resolve users’ technical issues, reports, and troubleshoot documents for each raised technical issue. | ||
| Key duties and responsibilities | ||
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| Required Academic Qualification | ||
| Preferred Qualifications | ||
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| Relevant Qualifications | ||
| Required Trainings | ||
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| Skill Type | Required Skill | Required Proficiency level |
| Extensive Technology Knowledge | Application development or Information technology | advanced |
| Extensive Technology Knowledge | Java, PHP, JavaScript, Python or other programming language | advanced |
| Required Competencies | ||
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| Required Experiences | ||
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