Restaurant Guest Relations Supervisor at Grand Legacy Hotel: (Deadline 31 May 2022)

Restaurant Guest Relations Supervisor at Grand Legacy Hotel: (Deadline 31 May 2022)

Restaurant Guest Relations Supervisor at Grand Legacy Hotel: (Deadline 31 May 2022)

JOB ANNOUNCEMENT

Grand Legacy Hotel is seeking applicants for the position of

Restaurant Guest Relations Supervisor 

REQUIEREMNTS:

  • Bachelor’s degree in hotel management or related field
  • Proven experience in F& B and Guest Services
  • Superior written and verbal communications, fluency in English and French with interpersonal skills
  • Between 30 and 35 years old
  • Training in food safety
  • Experience with long shifts
  • Ability to keep inventory organized
  • Good personality
  • Financial literacy
  • Success with customer service
  • Proficient computer skills using Ms Office and internet
  • Ability to work independently as well as maintain  a positive working relationship with others
  • Strong attention to detail and follow-through
  • Enforcing COVID-19 safety protocol

KEY RESPONSABILITIES:

  • Ensuring compliance with all food health and safety requirements
  • Help our team meet its standards for quality and profitability
  • Create schedules that reflect the dynamic needs of the restaurant.
  • Supervise and coordinate the arrival to restaurant and departures of the special guests and VIP guests.
  •  Welcome guests in a warm and friendly manner
  • Seats guests and manage the seating chart
  • Provide exceptional customer service and lead staff to do the same
  • Develop strategies for improving our customers’ dining experience
  • Monitors restaurant activity to determine seating and dining flow
  • Responds to guest inquiries and requests in a timely, friendly, and efficient manner
  • Performs opening and closing duties, as needed.
  • Helps fellow team members and other departments wherever necessary to    maintain positive working relationships.
  • Handle the queries of the guests related to any procedure of the restaurant efficiently.
  • Handle guest’s complaints and issues and negotiate with them effectively.
  • Manage the services for the guests check guest’s satisfaction before the customer leaves the restaurant
  • Work with staff to project future needs for kitchen supplies, goods, and cleaning products
  • Maintain inventory of all needed supplies
  • Identify methods our restaurant can use to cut waste, decrease costs, and improve profits
  • Maintain high-quality food standards
  • Able to answer any questions regarding menu and assist with menu selections
  • Handling team conflicts.
  • Streamlining operations.

Application deadline: May 31,2022

APPLICATION PROCESS

Please forward your completed Resume/CV by email as an attachment to following address e-mail:

info@grandlegacy.rw

-humanresource@grandlegacy.rw

Christian NDAGIJIMANA

MD





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