Public Relations and Communication Officer Under Statute at NGORORERO DISTRICT HEALTH: (Deadline 29 November 2023)

Public Relations and Communication Officer Under Statute at NGORORERO DISTRICT HEALTH: (Deadline 29 November 2023)

Job description

I. Summary of Overall Role and Responsibilities
The Public Relation and Communication Officer (PRO) is responsible for developing and implementing programmes promoting a positive image of hospital, and creates awareness of available services to the community
II. Key Duties and Tasks
 Organize good communication between hospital and other external institutions/companies.
 Develops and puts in place communication campaigns and institution strategies.
 Represents the institution in discussions with public departments, special interest groups, and other organizations.
 Responds to media and public enquiries.
 Arranges interviews with media outlets.
 Organize and mobilize written, oral, radio and TV broadcasts to inform the public on hospital’s activities Cover audience and press conferences held by senior managers of the institution.
 Work with the hospital administration to issue press release.
 Make critical analysis of publications national or international media concerning the hospital and produce synthetic technical notes to authorities.
 Build a greater understanding of health care issues and use his/her skills to encourage the public to adopt healthier lifestyles.
 Submit daily, monthly, quarterly and annually report to the supervisor.
 Participate on ethics committees as requested.
 Receive visitors and orient them in different department needed around the hospital.
 Initiate and communicate information to the public the new activity in the hospital
 Participate in different special events in hospital and health centers
 Participate in customer care services and accreditation process.
 Handle conflicts or complains between clients, visitors, staff and colleagues and provide feedback.
 Participate in coordination meeting, senior management meeting in hospital or health center to promote institution.
 Participate in different meeting related to the health, HCs (pacification, strategic plan, exhibition, publication, community engagement and management)
 Make regularly flash report of events to the authorities (DG, RHCC-RBC, others)
 Advise good customer care in the hospital and give recommendations to the department/ administration to improve services.
 Receive and manage different phone calls, audio, video or written information from clients through different social media that were not closed immediately and look for the solution.
 Perform other related duties as required by his/her supervisor