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Position title
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Quality Assurance Manager, Strategic Programs
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Location(s)
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SPOUTS of Water Rwanda Ltd, Rubavu office
Road Petite Bariere, Kivumu cell, Gisenyi Sector, Rubavu District Western Province.
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Reporting line(s) and networks
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Reports to Rwanda Strategic Programs Manager
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Special conditions
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Travel will be required between the SPOUTS office and other parts of Rwanda and sometimes within East Africa in response to the demands of the program.
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Position Summary
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To oversee both office and field quality assurance teams to ensure targets are met, inspection of the filters and stoves, processes, ensuring compliance with the new and existing quality standards and regulations, implementing quality management actions and contributing to the development of company policies and procedures. The Quality Assurance Manager will be managing the customer service/experience team, field champions as well as any other teams to handle quality assurance activities.
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JOB PROFILE
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Duties and Responsibilities
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- Management of both the field and office quality assurance teams; create strategies and work plans to meet set targets;
- Oversees and manages all aspects of the monitoring and verification process for all the strategic program projects;
- Performs quality assurance functions to accomplish project-wide coordination, monitoring, and reporting on quality-assurance activities and findings according to the QA plan;
- Create a process to inspect the quality of the stoves installed for beneficiaries to ensure that stoves are constructed according to our standards and are in use; will communicate findings of inspection visits to the team to improve quality of installations.
- Create a process to inspect the usage and hygiene of the filters by beneficiaries according to SPOUTS standards; conduct the inspections and communicate findings of inspection visits to team to improve;
- Data analysis to find the areas of growth and improvement;
- Identify the training requirements to meet the quality standards;
- Formulate timely reports, make documentation of internal audits and quality assurance activities, processes and procedures to track progress;
- Developing internal auditing tools and conducting internal audits and reports.
- Determining data-driven solutions and implementing quality improvement plans.
- Performing regular inspections and reviews to ensure employees adhere to quality and safety policies.
- Assisting with the development of company policies, processes, and procedures.
- Always act in a manner consistent with SPOUTS’ values.
- Comply with the SPOUTS’ standards of conduct and all applicable policies and legislation.
- Represent SPOUTS in public and official forums, functions and joint ventures as required.
- Performs other responsibilities as assigned by the supervisor.
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PERSONAL PROFILE:
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Capabilities
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- Within the context of the main responsibilities and accountabilities of the role, the employee is expected to demonstrate the following capabilities:
- Knowledge of Quality assurance tools and methodologies;
- Knowledge and experience in project management;
- Have relevant experience in quality inspection, auditing and implementing corrective/preventive measures;
- Management skills is essential while implementing quality assurance protocols and processes;
- Ability to develop and implement guidelines and procedures;
- Attention to detail and data accuracy;
- Ability to analyse and solve problems;
- Ability to prepare routine administrative paperwork;
- Proven ability to coordinate processes and prioritise workload in an environment of multiple demands;
- Experience using Microsoft Word, Excel, PowerPoint and basic databases, preferably in a work environment
- Works well in a multi-functional and multi-cultural team
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Qualifications/Experience/Requirements
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- A minimum of a bachelor’s degree in sciences, business, health, environment, climate change, gender development, international development, or any relevant fields
- Demonstrated experience in handling and analysing large data sets and relational databases is advantageous.
- Minimum 4 years of relevant experience working with quality systems, quality inspection, auditing, and testing and in implementing corrective/preventive measures
- Proficiency in quality management systems.
- Excellent communication, interpersonal, and public speaking skills.
- Excellent decision-making and problem-solving skills.
- Strong organizational skills.
- A and B driving license is required.
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Language requirements
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High level of compe
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