Repair Supervisor at Bboxx Capital Rwanda: (Deadline 19 August 2022)
JOB DESCRIPTION
TITLE
Repair Supervisor
REPORTING TO
Regional Repair centre Manager
LOCATION
Distribution centre (DC)
DEPARTMENT
Repair and Logistics
Purpose: Bboxx is a UK-based Next Generation Utility company providing affordable, reliable, and clean energy solutions to meet off-grid customers’ energy needs. Our market leading products and appliances coupled with our SMART Solar platform bring machine-learning and customer experience optimization to rural Africa. As Bboxx continues to scale its business; the equipment refurbishing workload is significantly increasing at distribution centre. As such, a Repair Supervisor manages the repair Supervisors across Bboxx repair center and is a single report to the regional repair center manager (line). Repair supervisor is responsible for repair technician’s performance, throughput, quality of repairs and cost related reports.
Main purpose of the role:
Manage the E-waste policy and end-of-life for all Bboxx branded products
To work closely with the Repairs technicians to achieve continuous improvement in the delivery of the repairs service and throughout.
To lead a team of technicians and staff in the inspection, scheduling, ordering and post inspection of repairs into repair centres
To ensure efficient and effective responses are provided to all enquiries and complaints regarding repairs.
To assist and deputise for the repair Centre staff as required.
Manage execution of products repair process for debugging and repair of products.
To accurately track and report monthly spare parts usage from repair Centre.
Ensure all products in the repair centre fit well within internal systems.
To explore future need of Bboxx Repair centre.
Team Management
To Lead a team of technicians and Logistics staff in all aspects relating to the delivery of the Refurbishment.
To lead in the development of repair centre working environment, right first time, continuous improvement, and value for money; all through the appropriate use of resources.
To lead, motivate and support staff, define workloads and priorities, and continually review, evaluate, and improve team performance in line with service targets.
To undertake resource planning and prioritisation to ensure that work is carried out within agreed timescales.
To ensure repair Technicians and Logistics staff have the necessary training, experience, and qualifications to carry out their duties.
To ensure security and Health and Safety within the repair centre and working practices.
To conduct team meetings, 1:1 supervision sessions and other meetings
To lead and arrange training as appropriate.
Qualifications
Degree level education in engineering (Electronics engineering or related subjects or equivalent through relevant training and/or experience).
Experience working with renewable energy technologies
2 years minimum work experience in SHS repairs
Proficiency in IT and an understanding of the value and use of new technologies in improving services.
An ability to lead and manage staff, plan resources, set targets and monitor performance successfully to achieve service objectives.
The ability to effectively communicate, orally and in writing, with individuals at all levels on both a one to one and group basis.
Excellent organisational skills with ability to plan workload, manage time effectively and meet deadlines whilst working under pressure.
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