Specialist, MoMo corporate support Mobile Money at MTN Rwanda: (Deadline Ongoing)
Job Requirements (Education, Experience and Competencies)
Education:
- Bachelor’s degree in marketing, Applied economics or any other related field
Experience:
- Minimum of 3 years total experience
- Experience in Fintech, banking or Telecom is preferred
Job Description:
- Participate in strategic meetings, when required.
- Execute wide transformation initiatives, when required by the functional lead.
- Implement adequate risk mitigation and controls, with directions from the functional lead.
- Assist in the evaluation baseline of Service Level Agreements (SLAs) and KPIs, when required.
- Escalate issues resulting in severe time, scope, productivity, and cost or resource impact to functional lead.
- Execute projects initiated in the specific sub-function.
- Prepare documentation required for sign-off on tactical changes.
- Ensure execution in alignment with divisional strategy.
- Report daily to the functional lead relating to progress made within the work area and in accordance with the measurement metrics set by the organization.
- Report on an ad hoc basis on specific projects, as required.
- Execute policies, procedures and guidelines cascaded by the functional lead and ensure compliance.
- Comply with the set governance mechanisms, under supervision from the functional lead.
- Facilitate and Implement end to end function for partner life cycle management (bulk payment, MoMoPay merchants, MoMoBusiness, chain of store, etc.).
- Monitor, analyse and report partner recruitment and performance.
- Monitor, analyse and report sales trends, including but not limited to customer recruitment, agent transactions etc and report on trade activity plans.
- Collate, analyse and provide insights from Channel Sales data and develop weekly and monthly reports in preparation for business review meetings.
- Provide necessary support and materials towards the execution of partner engagement activities and collaborate with event agencies to ensure successful implementation of engagements.
- Maintain Fintech Channel members’ database (Agents, agent aggregators, merchants, customers, businesses etc).
- Work with segments (MFS) team to implement targeted financial services initiatives are available within partner network and regions.
- Engage the regions to follow up on implementation of Partner Acquisition Channel Initiatives.
- Facilitate documentation of Partner process, policy and procedures.
- Facilitate preparation and execution of various partner network agreements internally and externally.
- Resolve all partner related disputes timeously, escalate to team lead where required.
- Payout commissions to partners timeously and ensure correct computation has been undertaken.
- Other tasks and duties, as assigned Execute territory specific initiatives and manage profitable and sustainable partnerships to ensure achievement of the Fintech business objectives in the region.
- Execute initiatives aimed at integration of channel strategy.
- Liaise with management to identify and attend to specific distributor/channel needs, and resolve problems, when required.
- Act as secondary point of contact for partners and gather insights on product uses and needs.
- Identify and share opportunities for operational improvements.
- Performs any other duties that may be assigned from time to time by immediate supervisor.
- Timely provision of reports to external stakeholders.
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