Tech Support and Training Engineer at King Faisal Hospital Rwanda (KFHR): (Deadline 25 October 2022)
Patient centered care
EXTERNAL ADVERTISEMENT
King Faisal Hospital, Rwanda, “A center of excellence in health service provision, clinical education and research”.
This is an exciting time for King Faisal Hospital, Rwanda as we embrace a new strategic direction.
The hospital has continued to grow due to its positive reputation for authentic compassionate health care and highly skilled medical practitioners, especially in specialized surgical and medical services.
King Faisal Hospital Kigali is looking for suitable candidate to fill the following position
POSITION
COMPETENCY REQUIREMENT
KEY RESPONSIBILITIES
No
4.Tech Support and Training Engineer
EDUCATION AND EXPERIENCE
He/she must have Bachelor degree (0) in Computer Science, Computer Engineering, Software Engineering, Information and Communication Technology, Electronics or Telecommunication Engineering.
Having three (3) years to five of working experience in IT industry in Hardware and software Support, Network Administration, System Administration are added advantage
Extensive experience working with different operating systems including Windows
Certifications in A++, N++, MCIP, MCSA, CCNA, MCDST, Windows/Linux, Hardware security are added advantage
SKILLS AND ABILITIES
Good understanding of ICT specifications for different equipment, PCs, Printers, scanners, etc.
Good analytical skills and problem solving techniques
Ability to manage and troubleshoot TCP / IP networking issues,
Ability to repair PCs and other hardware equipment.
Excellent written and oral communication skills
Must have good customer care skills, able to deal with patients politely.
Able to analyze detailed information
Ability to communicate and guide.
Keep computer systems running smoothly and ensure users get the maximum benefit from them;
Install and configure computer hardware operating systems and applications
Monitor and maintain computer systems and networks;
Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
Check and approve all IT equipment deliverables in accordance to the specification requested;
Troubleshoot system and network problems, diagnosing and solving hardware or software faults;
Provide a preventive IT equipment maintenance annual plan to the direct manager for the approval;
Provide annual plan for IT equipment inventory which includes the assessment, replacement and refurbishment plan of the old equipment;
Maintains and improves the performance of existing software;
Manage risks, ensure quality and compile relevant integrated reports as requested;
Provide support, including procedural documentation and relevant reports;
Follow diagrams and written instructions to repair a fault or set up a system
Support the roll-out of new applications;
Set up new users’ accounts and profiles and deal with password issues;
Conduct electrical safety checks on computer equipment;
Repairing hardware malfunction and software issues.
How to Apply: Join us and take on the challenge to provide Patient Cantered Care.
Qualified candidates should send their cover letter, curriculum vitae and academic credentials, National ID, Recommendation letter from previous employer and criminal record, valid licence to practice (Clinical Staff) to the above mentioned link by October 25th 2022.
KFH is proud to be an Equal Opportunity Employer. We offer a competitive Total Rewards Program.
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