JOB AT RWANDA MANAGEMENT INSTITUTE : Hospitality Officer : ( Deadline : 15 February 2019 )

JOB AT RWANDA MANAGEMENT INSTITUTE : Hospitality Officer :  ( Deadline : 15 February 2019  )

 

JOB AT RWANDA MANAGEMENT INSTITUTE : Hospitality Officer : ( Deadline : 15 February 2019 )

 

Job Description

.• To manage correspondences, clients inquiries, and complaints at the first level of service delivery in RMI
• To compile and display a list of basic information and services provided by RMI on the site including guidance signage, labeling of parking, etc.
• To receive and orient the customers of Institute;
• To assure the permanent updating of RMI’s Book of Visitors( Entry and Exit ),
• To receive and orient the calls;
• To ensure the hygienic condition of accommodation rooms and any other area that requires cleaning and hygienic maintenance.
• To ensure that products used in cleaning are adequate and appropriate for meeting client expectation and the standard of service delivery to RMI
• To ensure timely reporting to the RMI management on any issues of concerns in area of hygiene and hospitality of RMI clients.
• To make inventory and requisitions of all products, goods and services necessary to upgrade RMI’s customer expectations to the highest possible standards
• To make decisions appropriate for effective implementation of service delivery in RMI in hospitality• To carry out any other duties assigned by his/her line manager.

 

Job Profile

Required education qualification:

*A Bachelor’s degree in hospitality management, hotel management

Key Technical Skills & Knowledge required:
•Excellent in organizational skills,
•Computer skills,
•Communication skills,
•A strong ability to assess priorities and meet deadlines,
•Time management skills,
•Negotiation skills,
•Team working skills,
•Problem solving skills,
•Fluent in Kinyarwanda, English and French.

 

 

CLICK HERE TO APPLY

 

 



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