UNDP Programme Intern Associate,Volunteer Solutions: (Deadline 29 November 2023)
UNDP Programme Intern Associate, Volunteer Solutions continuance of appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.
Key Duties and Accountabilities UNDP Programme Intern Associate
1. Development and maintenance of volunteer tools
- Contribute to the implementation of volunteer management Conditions of Service (COS) and policies;
- Develop and periodically review the volunteer management standard operating procedures (SOPs)
- Produce and maintain corresponding templates and system messages;
- Develop reference material and other prescriptive content for internal and external stakeholders;
- Maintain calculators to provide up to date information on amounts of Conditions of Service (COS)-related entitlements, and charges based on applicable policies;
- Provide clarifications and guidance on tools, and SOPs, and their changes
- Support oversight of entitlements and their adjustments in UNV’s and UNDP systems and liaise with UNDP GSSC payroll for implementation.
- Liaise with UN ICSC to ensure UN-wide decisions on compensation and entitlements are implemented as required
2. Development and operationalization of volunteer solutions
- Support the development and operationalization of standard onsite and online volunteer solutions;
- Support the collection of feedback from diverse stakeholders to assess the relevance of volunteer solutions and SPIs and suggest remedies;
- Draft relevant communications for dissemination on volunteer solutions
3. Facilitation of knowledge building and knowledge sharing
- Provide input on volunteer policies and systems for the purpose of continuous improvement;
- Provide input to the design of training materials and corporate activities towards building the volunteer solutions capacity of UNV personel;
- Address service desk enquiries relating to volunteer solutions and tools and produce standard responses to recurring questions;
- Synthesize best practices and lessons learnt for solutions and tools’ improvement and knowledge sharing;
- Manage the Volunteer Management Knowledge Base and Explore webpage
- Make contributions to knowledge networks and communities of practice;
- Backstop for the Programme Associate, during absences;
- Serve on a rotational basis as a focal point for VSS on various topics;
- Perform other duties as may be required
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Required Skills and Experience
Education:
- Secondary education with technical training in business administration, human resources or related areas;
- University degree in human resources, business or public administration, or related area is desirable, but it is not a requirement
Experience:
- 6 years of relevant work experience in volunteer management, personnel and/or business or process administration or 3 years with Bachelor degree education background.
- Experience in working in web-based management systems, preferably payroll-related would be an asset
- Experience in MS Office 365;
- Knowledge of the conditions of service of the UN Common System or of international organizations would be an asset.
- Experience working with Salesforce Service Cloud would be an asset;
- Experience in an international or non-profit context would be an asset
- Experience working with volunteers would be an asset.
- Fluency in English
- Proficiency in Spanish or French an asset
Disclaimer
- Only short-listed applicants will be contacted;
- The successful candidate will hold a UNDP letter of appointment;
- This post is for local recruitment only. It is open to citizens of the European Union (EU) member states or holders of residence and unlimited work permits for Germany. All travel, interview and relocation costs, if any, incurred to take up an appointment at the duty station in Bonn are at the expense of the applicant.
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