BARISTA | UNM Hospitals

UNM Hospitals

Albuquerque, New Mexico, Position Summary: Responsible for the delivery of customer service within assigned retail unit.

Operate Espresso machine.

Operate cash register.

Manage cash drawer, balance cash drawer, prepare cash register reconciliation reports.

Make cash deposits.

Ensure adherence to Hospitals and departmental policies and procedures.

No patient care assignment.

Accountability: CUSTOMER SERVICE – Ensure that each customer receives outstanding Customer Service by providing a customer friendly environment which includes greeting and acknowledging every customer , maintaining outstanding standards, solid product knowledge and all other components of customer service BARISTA – Operate Espresso machine with skill and efficiency as assigned MERCHANDISE – Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock; ensure that stock levels and displays are in accordance with established standards LOSS PREVENTION – Adhere to departmental policies, procedures and practices including signing, pricing, and loss prevention SALES – Perform accurate and efficient sales transactions and maintain proper cash accountabilities at POS registers.

Handle cash and make change as required CUSTOMER SERVICE РCommunicate customer requests to management CUSTOMER SERVICE РProvide assistance with line monitoring, merchandise sacking, floor security, and/or related floor duties CUSTOMER SERVICE РAnswer telephones and handle routine customer telephone inquiries REPORTS РPrepare routine daily reports such as sales, inventory logs, orders, credit card receipts, and/or bank deposits CASH РOperate cash register; prepare cash register reconciliation and miscellaneous routine reports DISPLAYS РMay create displays OPEN/CLOSE РOpen and close retail unit as assigned EQUIPMENT AND SUPPLIES РAssist with care and maintenance of department equipment and supplies TRAINING РAssist in training of volunteer staff COORDINATION РCoordinate work activities with co-workers to improve job efficiency MAINTENANCE РMaintain department facilities and equipment in a condition to promote efficiency, health, comfort and safety of patients and staff Education Requirements: High School Diploma or GED equivalent Experience Requirements: No minimum experience required Experience Requirements РPreferred: Espresso Caf̩ position: Barista experience Retail experience Physical Demands Requirements: Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people.

Physical Demand requirements are in excess of those for Medium Work.

Working Conditions Requirements: No or min hazard, physical risk, office environment

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