Cook County Health
Chicago, Illinois, MEDICAID MANAGED CARE OPERATIONS MANAGER – HEALTH PLAN SERVICES Job Number: 00124904 Job Posting : Nov 9, 2020, 10:02:15 PM Closing Date : Nov 24, 2020, 5:59:00 AM Full-time A.
Collective Bargaining Unit: NoneNone Posting Salary: COMPETITIVE SALARY Organization: Health and Hospital Systems Job Summary Location: Stroger Hospital, Chicago, IL Department: County Care Leads the day-to-day operations as well as integration of Medicaid reform initiatives into operational processes.
Manages an expanding managed care population and implements enhanced capabilities for accountability and integrity of daily operations.
Adheres to fraud and abuse prevention and/or detection policies and programs according to regulatory requirements.
This position is exempt from Career Service under the CCHHS Personnel Rules.
Typical Duties Leads the day-to-day operations and integration of Medicaid reform initiatives into operational process Identifies and makes recommendation to support contract and compliance management Takes corrective action as necessary to address disciplinary concerns; makes recommendations to diminish the impact on productivity Manages and oversees the expanding Managed Care population Implements enhanced capabilities for accountability and integrity of daily operations Plans and directs all aspects of the operations for assigned products and programs Oversees all aspects of assigned products and programs, establishing objectives, policies and procedures Measures key performance indicators to analyze the success of program implementation Participates in the evaluation of financial performance for the Managed Care department Facilitates operational oversight for product and program functions and identifies opportunities for improving efficiency and cost reduction Ensures operational processes and policies are compliant with corporate standards and applicable local, state and federal regulations Oversees the research and development of any system, product and/or business implementation Takes a comprehensive approach to evaluate and constructively improve current processes supporting expansion of the managed care operations Reviews and assesses managed care contracting requirements and standards relating to industry and regulatory issues with any potential market implications Provides resolutions to managed care contractual issues pertaining to contract interpretation and coding with payers Adheres to confidentiality standards and HIPAA compliance programs Adheres to fraud and abuse prevention and/or detection policies and programs according to regulatory requirement Reporting Relationships Reports to the Director of Program Management and Performance Excellence, Health Plan Services Minimum Qualifications Bachelor’s degree is required.
(Must provide official transcripts at time of interview.
) Three (3) years of experience in a private sector health plan, Medicare/Medicaid health plan, or health system with health plan experience including aspects of operations oversight, administration and management is required.
Two (2) years of experience in a Medicaid Managed Care role with direct product/program experience in claims, contract compliance, payment methodology, government relations, provider network and day to day operations is required.
Two (2) years of experience developing reports for Healthcare and Family Services is required.
Prior experience managing or supervising staff in a large hospital or healthcare environment is required.
Proficiency with Microsoft Office Suite (Access, Excel, PowerPoint and Word) is required .
A skills test may be administered to assess abilities.
Preferred Qualifications Master’s Degree is preferred.
MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.
Knowledge, Skills, Abilities and Other Characteristics Knowledge of the principles of Medicaid Managed Care principles and management practices Knowledge and familiarity with Medicare and/or Medicaid insurance payment systems, inpatient and outpatient reimbursement, such as Diagnosis-related group (DRG) reimbursement and/or Enhanced Ambulatory Patient Groupings (EAPG) reimbursement structures Knowledge of Microsoft Office Suite (Access, Excel, PowerPoint and Word) Knowledge and understanding of implementation, startups and operationalizing Managed Care programs Excellent interpersonal, verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups Excellent program development, management and leadership skills Demonstrates good computer and typing skills Demonstrate good phone and email etiquette skills with strong response times Demonstrate analytical and organizational, problem-solving, critical thinking and conflict management/resolution skills Demonstrate attention to detail, accuracy and precision to support research and presentation skills Ability to prioritize, plan and organize projects and tasks Ability to multi-task and meet deadlines in a fast paced and stressful environment Ability to maintain a professional demeanor and composure when challenged Ability to function autonomously and as a team member in a multidisciplinary team Ability to train by presenting concepts and demonstrating tasks Ability to perform accurate and reliable mathematical calculations to support reimbursement analysis and measure financial performance VETERAN PREFERENCE PLEASE READ When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service To take advantage of this preference a Veteran must : Meet the minimum qualifications for the position.
Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, “Are you a Military Veteran.
” Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing.
Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date.
Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11).
Discharge papers must list and Honorable Discharge Status.
Discharge papers not listing an Honorable Discharge Status are not acceptable OR A copy of a valid State ID Card or Driver’s License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER’S LICENSE AT TIME OF INTERVIEW.
Benefits Package Medical, Dental, and Vision Coverage Basic Term Life Insurance Pension Plan and Deferred Compensation Program Employee Assistance Program Paid Holidays, Vacation, and Sick Time You may also qualify for the Public Service Loan Forgiveness Program (PSLF) For further information on our excellent benefits package, please click on the following link: http://www.
com/ MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.
Degrees awarded outside of the United States with the exception of those awarded in one of the United States’ territories and Canada must be credentialed by an approved U.
credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE).
Original credentialing documents must be presented at time of interview.
*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
*CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.
COOK COUNTY HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER