Voice Manager at MTN Rwanda: (Deadline 22 March 2024)

• To implement new propositions for the voice & messaging segments aligned to the business objectives with the segment value proposition to ensure profitability and continuous improvement in line with technological advancements, competitor activity and marketing trends.

Key Performance Areas

overall Objective:

• Implementation of all consumer voice & messaging products as per the Rwanda roadmap with concise documentation of business requirements.
• Learn and adhere to all the processes and procedures required for the product design, implementation and documentation.
• Manage the implementation of roadmap & non-roadmap requirements and other ad-hoc deliveries caused by external, internal and/or environmental factors whilst adhering to MTN Group frameworks and guidelines.
•  Develops new voice & messaging products aligned with the overall MTN strategy and operating model.
• Manage the lifecycle of all consumer voice & messaging products post-implementation.
• Initiate and manage all changes to the existing portfolio of services and/or customer journeys as per policy and procedure for product design.
• Develop and manage inter-departmental relationships between marketing and partners in Network, IT, and Finance to confirm technical feasibility; and with the Business Intelligence team for economic feasibility as required; and with Customer Experience to ensure that all support concerns are addressed.
• Monitor the market, competitor innovations and technological advancements for identifying trends, potential opportunities and threats in formalized reports to the stakeholders such as the SM Product & Segments, and CCDO.
• Provide design support to the business intelligence teams in their function of business case formulation and impact analyses for proposed voice & messaging products.
• Develop go-to-market plans for the voice and SMS product and ensure readiness as per the roadmap.
• Executes the testing plan for the new and updated voice products and manages the coordination with partners in Network, IT, Finance, Customer Experience, S&D and Segment teams for completion.
• Support the segment and brand teams in maintaining up-to-date product information at all customer touchpoints for all voice & messaging products.
• Tracks performance of products against budget based on the agreed metrics and provides an action plan in collaboration with other stakeholders. Manage the section of the action plan that requires design and/or enhancement to the value proposition.
• Engage in the decision making for continuity/end-of-life management of product and service offerings as part of the lifecycle management role.
• Develop and refine propositions for the voice product portfolio, ensuring alignment with marketing mix principles.
• Interface with the CEX team to address feedback on user experience and resolve call driver trends pertaining to the value proposition.
• Analyses and report on new technology trends and innovations.
• Analyses and report on key internal and external performance indicators.
• Develops processes to facilitate the optimal functioning of voice & messaging products.
• Present ideas on product performance and fit to market requirements.
• Managing commercial aspects, costs, partnerships, projects, and services related to the roaming and interconnect portfolio.
• Manage relationships with staff within the department, other departments, partner agencies, bodies, suppliers, to achieve objectives.

All interested candidates are requested to apply through the MTN website and submit their updated curriculum vitae with copies of academic credentials no later than 22nd March 2024. MTN Website portal: https://www.mtn.co.rw/careers/

We strongly encourage applications from women and/or individuals with disabilities.

Note: Should you not hear from us within 14 (fourteen) days from the closing date of this advertisement, you may consider your application unsuccessful.

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