12 Job Positions at Muganga SACCO: (Deadline 6 January 2023)

12 Job Positions at Muganga SACCO: (Deadline 6 January 2023)

10 Job Positions of Customer Relationship Officer at Muganga SACCO: (Deadline 6 January 2023)

RECRUITMENT NOTICE Nº 012/12/2022

MUGANGA SACCO is a Savings and Credit Cooperative for Health sector staff in Rwanda headquartered in Kicukiro District (KK 15 Rd, Kigali Silverback Mall,1st F). Its primary objective is to improve members’ socio-economic conditions and promote access to finance, by assisting them to make savings and access low-rate loans, therefore contributing significantly to their retention. It is a legally registered SACCO by Rwanda Cooperative Agency (RCA) and licensed by the National Bank of Rwanda (BNR).

MUGANGA SACCO wishes to recruit the competent and self-driven staffs on the position of Customer Relationship Officer on permanent basis regardless the gender, and other kind of discriminations.

1. RECRUITMENT DETAILS:

Position: Customer Relationship Officer

Number of needed staff: 10

Employment period: Open-ended period (Full-time)

Working Place & Catchment Area:

JOB PURPOSE STATEMENT

Reporting to Customer Relationship Senior Manager, the Customer Relationship Officer is responsible for mobilizing new members, deposits and credits as well as deepening Muganga SACCO’ relationships with the existing members by offering them other financial products and information needed.

2. KEY RESPONSIBILITIES

• Generate new customer leads through various channels;
• Proactively identify sales prospects and conduct business development activities;
• Follow up on new leads and referrals to generate business;
• Achieving the monthly sales targets, Cross sell assets and fee products;
• Follow the various internal guidelines and procedures of the bank;
• Ensure customer satisfaction through regular engagement;
• Resolve customer queries/issues and facilitate customer service;
• Maintain periodic status reports, including daily activity report and calls/follow-ups made.

3. KEY MEASURABLE GOALS

• Number of new members;
• Increase percentage of deposits and loan portfolio;
• Percentage of members’ satisfaction;
• Level of members’ communication in terms of Muganga SACCO products.

4. SKILLS & COMPETENCIES

• Enough knowledge of banking products (Savings and Loans);
• Customer Relationship Management (Needs, Inquiries, Responses, feedbacks, etc.);
• Excellent interpersonal and communication skills;
• Proficient in all Microsoft applications;
• A team player with leadership skills;
• Analytical thinking and Problem solving skills;
• Maintain a positive attitude focused on member satisfaction;
• Self-Management (Manages Time, Task Prioritization and Control) with minimum supervision.

5. REQUIREMENTS

Being Rwandan aged between 25 and 35 years’ old (ID required).

• Bachelor’s degree in Management, Business administration, Marketing, Banking, Finance, Economics or related field;
• At least 2 years of experience in Financial institution (BANK, MFI or SACCO) as Marketing Officer, Customer care Officer, Loan Officer, Business Banker, Sales Officer or related position (Proof of experience required);
• Ready to work (most of the time) on field and traveling in rural areas;
• Mention the working place (districts) as indicated in the Recruitment Details.

N.B: Applicants must be residing in the district of the catchment area they applied for.

6. JOB APPLICATION PROCEDURES

Interested candidates should submit soft copies of the motivation letter, CV and copy of ID, required degree, other important documents and Maximum of 3 persons of professional references addressed electronically to the Director General, Muganga SACCO Head Office, 1^st floor of the Silverback Mall, latest 06/01/2022 at 5:00 PM on the following email address: [email protected]

Questions/clarifications may be requested by email to the following email address: in[email protected]

Kindly note that only shortlisted candidates will be contacted for the exam and interview.

Kindly note that only shortlisted candidates will be contacted for Written Exam and Interview.

Done at Kigali, on 19/12/2022

MUGANGA SACCO Management

Customer Relationship Manager at Muganga SACCO: (Deadline 6 January 2023)

RECRUITMENT NOTICE Nº 013/12/2022

MUGANGA SACCO is a Savings and Credit Cooperative for Health sector staff in Rwanda headquartered in Kicukiro District (KK 15 Rd, Kigali Silverback Mall,1st F). Its primary objective is to improve members’ socio-economic conditions and promote access to finance, by assisting them to make savings and access low-rate loans, therefore contributing significantly to their retention. It is a legally registered SACCO by Rwanda Cooperative Agency (RCA) and licensed by the National Bank of Rwanda (BNR).

MUGANGA SACCO wishes to recruit the highly competent and self-driven staff on the position of Customer Relationship Manager on permanent basis regardless the gender, and other kind of discriminations.

1. RECRUITMENT DETAILS:

Position: Customer Relationship Manager

Number of needed staff: 1

Employment period: Open-ended period (Full-time)

Working place: Head Office/Kigali

2. JOB PURPOSE STATEMENT

Reporting to Director of Business Development Department, the Customer Relationship Manager exists to constantly identify opportunities to grow the member base and build positive relationships with new members.

Supervising a team of Customer Relationship Officers, he/she should coordinate to achieve the set objectives in mobilization of new members, deposits and credits; as well as deepening MUGANGA SACCO’ relationships with the existing members by offering them other financial products and information needed solutions to problems to ensure maximum client satisfaction.

3. KEY RESPONSIBILITIES

• Build and maintain profitable relationships with healthcare institutions;
• Oversee the relationship with members handled by his team;
• Resolve Members’ complaints quickly and efficiently;
• Keep Members’ updated on the latest products in order to increase sales;
• Meet with managers in the organization to plan strategically;
• Expand the customer base by upselling and cross-selling;
• Understand members ‘individual needs and addressing these;
• Conduct business reviews using CRM programs;
• Know your competition and strategizing accordingly;
• Achieving the monthly sales targets, Cross sell assets and fee products;
• Maintain periodic status reports, including consolidated daily activity report and calls/follow-ups made.

4. KEY MEASURABLE GOALS

• Number of new members;
• Increase percentage of deposits and loan portfolio;
• Percentage of members’ satisfaction;
• Level of members’ communication in terms of Muganga SACCO products.

5. SKILLS & COMPETENCIES

• Superior knowledge in Marketing and Networking Skills, Business Banking and Product Development;
• A team player with high leadership skills;
• Good motivational and training skills;
• Excellent interpersonal and communication skills;
• High level of Negotiation skills;
• High standards of reporting familiarity;
• High level of Analytical thinking and Problem solving skills;
• Maintain a positive attitude focused on member satisfaction;
• Proficient in all Microsoft applications and rapidly adaptive in Core banking system.

6. REQUIREMENTS

• Being Rwandan aged between 30 and 40 years’ old (ID Required);
• Bachelor’s degree in Management and/or Business administration (Marketing, Banking and Finance) or Economics (Money and Banking or Monetary Economics);
• Having an experience of 7 years in financial institution (BANK, MFI or SACCO) and at least 3 years of experience to the similar managerial position (Proof of experience required);
• Fluent in Kinyarwanda and English (Knowledge of French is an added advantage);
• Ready to work (most of the time) on field and traveling in the provinces outside Kigali.

7. JOB APPLICATION PROCEDURES

Interested candidates should submit soft copies of the motivation letter, CV and copy of required degree, other important documents and Maximum of 3 persons of professional references addressed electronically to the Director General, Muganga SACCO Head Office, 1^st floor of the Silverback Mall, latest 06/01/2023 at 5:00 PM on the following email address: [email protected]

Questions/clarifications may be requested by email to the following email address: [email protected]

Kindly note that only shortlisted candidates will be contacted for Interview.

Done at Kigali, on 19/12/2022

Claudine UWAMBAYINGABIRE

Director General

HR and Administration Manager at Muganga SACCO: (Deadline 6 January 2023)

RECRUITMENT NOTICE Nº 011/12/2022

MUGANGA SACCO is a Savings and Credit Cooperative for Health sector staff in Rwanda headquartered in Kicukiro District (KK 15 Rd, Kigali Silverback Mall,1st F). Its primary objective is to improve members’ socio-economic conditions and promote access to finance, by assisting them to make savings and access low-rate loans, therefore contributing significantly to their retention. It is a legally registered SACCO by Rwanda Cooperative Agency (RCA) and licensed by the National Bank of Rwanda (BNR).

Muganga SACCO wishes to recruit the competent and self-driven staff on the position of HR and Administration Manager on permanent basis regardless the gender, and other kind of discriminations.

1. RECRUITMENT DETAILS:
2. Position: HR and Administration Manager

Number of needed staff: One

Employment period: Open-ended period (Full-time)

Working place: Head Office

2. JOB PURPOSE STATEMENT

Reporting to Director of Finance and Administration, the HR and Administration Manager position is responsible for Planning, organizing, directing, coordinating all HR, logistics, asset management, and fleet management activities and ensure effective implementation of the HR and Administration policies and procedures.

3. KEY RESPONSIBILITIES

• Contribute to the development of human management capital policy and strategy, ensuring that the business leverages on all information and data in developing a responsive human capital strategy;
• Recommend improvements to the existing policies, procedures and processes on human capital management, to ensure the guidelines are reflective of the day to day needs;
• Coordinate the performance management process across the business, capturing user feedback, timeliness and quality in the process
• Conduct Capacity needs assessment,
• develop and implement the training programs, and ensure calendars are submitted to users in a timely manner, suppliers identified and contracted, and training reports submitted in a timely manner
• Contribute to the development of an organization-wide strategy for recruiting and onboarding a high quality and diverse workforce through effective processes for staff screening and selection.
• Create staffing plans to guide the Muganga SACCO in filling various positions and address staffing concerns as and when need arises
• Develop and implement recruitment plans, providing cost efficiency in the resourcing process, and ensuring responsiveness to the business talent needs
• Determine staff selection criteria in collaboration with respective hiring managers as a yardstick for shortlisting job application

• Coordinate onboarding of new hires including to ensure quick familiarization with the work environment and fast settlement;
• Coordinate the maintenance of human resource records, both online and physical, for ease of reference when need arises.
• Coordinate the processing of payroll and all other benefits by reviewing salary adjustment reports, verifying payroll and deductions to ensure accuracy of staff pay;

3. KEY MEASURABLE GOALS

• Staff evaluated on time
• Up-to-date HR Manual – Internal Rules and Regulations
• Training plans executed and evaluated
• Training Needs Assessment Report;
• Training Impact Evaluation Report
• Payroll
• Staff file well maintained
• Annual Leave Plan
• Availability of office supplies and proper maintenance of equipment
• Working office facilities and surroundings well maintained
• Compliance with up to date administrative systems, policies and procedures
• Satisfactory services rendered by the service providers

4. SKILLS & COMPETENCIES

• Knowledge in Resources Management
• Knowledge of the Rwanda Labour Laws and regulations as well as international labour laws
• Knowledge and skills in performance management
• Knowledge of Rwanda’s financial management standards and procedures
• Budgeting and Expenditure management skills
• Judgment &decision making skills
• Assets management
• Supervisory skills
• Planning and organization skills
• Report writing & presentation skills
• Knowledge of office administration
• Knowledge in conflict management

5. REQUIREMENTS

• Being Rwandan aged between 30 and 45 years’ old;( Copy of ID required)
• Bachelor’s degree in accounting, business administration, finance or related field with at least 10 years working experience or Master in Business Administration, Human Resources Management, Management or related field with Specialization in Human Resource or Administration with 7 years working experience (Proof of experience required)
• Having an experience of 7 years in financial institution (BANK, MFI or SACCO) or 10 years of experience in other institution and at least 3 years of experience to the similar managerial position is an added advantage;
• Fluent in Kinyarwanda and English (Knowledge of French is an added advantage);
• Ready to work (most of the time) on field and traveling in the provinces outside Kigali.

6. JOB APPLICATION PROCEDURES

Interested candidates should submit soft copies of the motivation letter, CV and copy of required degree, other important documents and Maximum of 3 persons of professional references addressed electronically to the Director General, Muganga SACCO Head Office, 1^st floor of Silverback Mall, latest 06/01/2022 at 6:00 PM on the following email address: [email protected]

Questions/clarifications may be requested by email to the following email address: [email protected]

Kindly note that only shortlisted candidates will be contacted for the exam and interview.

Done at Kigali, on 19/12/2022

Muganga SACCO Management