2 Job Positions at Airtel Rwanda Ltd: (Deadline 18 January 2023)

Position Title

Sales Channel Acquisition Support

Proposed Job Level

Officer

Location

Kigali, Rwanda

Business Unit /

 Function Department

Sales & Distribution

Written By

HR

Administrative Reporting to:

Operations Manager

Approved by:

Functional Reporting to:

 To Lead and Manage the Channel Sales support section within Sales & Distribution Department, Oversee all Channel acquisition activities, Sales Analysis and Sales Administration.

Expected End Results:

Supporting Activities:

1. Sales Channel Acquisition onboarding

• Providing KYC and Swap access to acquisition channel
• Creation of New AM Agents
• Follow up on all stakeholders on KYC-related issues
• AM Agents KYC management
• Outlets acquisition, Motivation and Retention.

2. Dealer & Kiosks, AMBs & Agents platforms support + Daily operations & Profitability

• Support on partners operations in USDM
• Bsoft issues support to allow faster onboarding of new AM Agents
• Agents PIN resets support
• AMBs & Kiosks daily transactions monitoring reports.

3.       KYC platform coordination + KYC devices performance monitoring & reporting

• Process and test all the new features of the platform (UAT, etc)
• KYC Devices reporting district wise, zone wise, daily, weekly, monthly.

4.       Channel Acquisition & Growth Report

• MD – Agents mapping tracker
• MH – SSO/Kiosks/KYC Agents mapping tracker
• Channel wise Gross add performance reports(daily)
• District wise channel growth reports (new and existing SSOs per MHs, New and existing AM Agents per MDs)
• MH & MD daily, weekly and monthly performance report.

Demonstrated Key competencies

This section requires an overview of the skills, education and experience required to do the job at a satisfactory level. It is not a list of the job holder’s qualification.

Skills critical to the role:

• Self-motivated with high energy levels, a sense of urgency, empathetic, able to demonstrate a drive for results within tight deadlines
• Good business acumen – very high analytical skills.
• Strong troubleshooting and problem-solving skills. Should be able to think on their feet and provide timely solutions with ability to follow up issues till closure.
• Excellent interpersonal skills and decision-making ability + Team player.

Educational Level & working experience must have:

• A university bachelor’s degree in business administration with Information Technology OR a Business administration-related degree with good experience with ICT tools.
• Very good IT skills (MS Excel, SQL, Microsoft office tools)
• At least one year work experience in Telecom or FMCG or Mobile Financial Services.

Position Title

Sales Analysis & Reporting Executive

Proposed Job Level

Officer

Location

Kigali, Rwanda

Business Unit /

 Function Department

Sales & Distribution

Written By

HR

Administrative Reporting to:

Head of Sales & Distribution

Approved by:

Functional Reporting to:

To Lead and Manage the Sales Analysis & Reporting within the Sales & Distribution Department, Oversee all S&D department business reports accuracy and their timely availability.

Expected End Results:

Supporting Activities:

1. Sales Channel Analysis & Reporting

• Kiosks Daily Reports (GA, ERC, CICO, Agents, Open kiosks, closed kiosks)
• AMB Daily Reports (Float, GA, ERC, CICO, Agents)
• AM Agents Activity tracking district-wise, zone-wise, site-wise, MD-wise, daily, weekly, monthly.
• SSOs daily productivity tracking (GA, GA with FRC, GA into AM Base) site-wise, MH-wise, District wise, Zone wise (daily, weekly, monthly)
• Top AM Agents performance tracker ~ daily
• Top SSOs performance tracker ~ daily
• OPCO & Group reports on sales channels.

2. Sales Development

• Engagement with the TSMs and ZBMs on actions to improve subscriber base and revenue region-wise.
• Target setting and performance tracking for TSMs and ZBMs.

3. Reporting

• Airtel GSM analysis & reports for Sales & Distribution + Airtel Money analysis & reports for Sales & Distribution.
• Sales Infrastructure Performance Visibility (hourly & daily, weekly, monthly)
• OPCO & Group S&D Reports availability (Timely & Accurate)
• Competition insights availability and consolidation on a weekly & monthly basis.

4. Sales & Distribution Commissions Calculations

• In charge of commission calculations for all the channels and timely validation by RA and timely payment.
• Sales Team SIP calculations.

5. GSM & Airtel Money Sales KPIs Analysis & Reporting

• Kiosks, FPs, AMBs, AM Agents, SSOs, MH, MDs performance tracking (Subscribers & Revenue)
• Float & Cash availability tracking per region, per site, per agent.

Demonstrated Key competencies                                                                                                                                          

This section requires an overview of the skills, education, and experience required to do the job at a satisfactory level. It is not a list of the job holder’s qualifications.

Skills critical to the role:

• Self-motivated with high energy levels, a sense of urgency, empathetic, and able to demonstrate a drive for results within tight deadlines.
• Good business acumen – very high business analytical skills.
• Details-oriented person + team player
• Strong troubleshooting and problem-solving skills. Should be able to think on their feet and provide timely solutions with the ability to follow up on issues till closure.
• Excellent interpersonal skills and decision-making ability.

Educational Level & working experience must have:

• A university degree in Business Administration, Statistics, Business Information Technology, or any related field.
• Very good with IT tools (MS Excel, SQL, MS office package)
• At least 2 years of work experience in Telecom, Mobile Financial Service or FMCG.