Client Support Executive
Kigali , Rwanda
Job Description
As a Client Support Executive at Deriv.com, you will help our clients with their requests, questions, and concerns about our products and services on a variety of support channels. You will keep track of recurring issues and convey customer expectations to other teams. By answering the queries of potential clients and encouraging our current clients to try our new products, services, and platforms, you play a role in our business growth.
If you have great people skills and enthusiasm for this job, we welcome your application even if you’re a fresh graduate.
What you’ll do
- Respond to customer enquiries and concerns by phone, email, social media, and live chat.
- Process applications and customer documentation according to relevant policies and regulations.
- Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction.
- File records and documents of customer interactions and customer satisfaction.
Our team
We are the Customer Support team, responsible for establishing a sustainable relationship with our clients, assisting them to resolve their potential problems with our products and services, increasing product adoption, and communicating clients’ demands to relevant teams.
Requirements
- Excellent spoken and written communication skills in English
What’s good to have
- University degree in a related field
- Work experience in technical customer support
- Experience in the financial services or IT industry
- Fluency in spoken and written French
Benefits
- Growth-inducing challenges
- Productive and cooperative work atmosphere
- Career progression opportunities
- Market-based salary
- Annual performance bonus
- Casual dress code
How to apply
Interested candidates should send their application file (CV, Academic certificate, and cover letter) by the link:https://deriv.zohorecruit.com/jobs/Careers/590522000003910182/Client-Support-Executive? not later than the 13rd August 2021.
CLICK HERE TO READ MORE AND APPLY
Business Development Executive
Kigali , Rwanda
Job Description
You’ll be a Business Development Executive in our new Kigali office, set up to serve our rapidly growing customer base in the African continent. You will grow our partner networks, support our partners in their marketing activities, and build the Deriv brand in Africa.
What you’ll do
- Grow the business of our existing affiliates in the African continent.
- Source, recruit, and support affiliates that are aligned with our values and business plans.
- Make data-driven recommendations to increase affiliate performance.
- Monitor and analyse partner activity, using metrics such as the number of conversions per affiliate.
- Develop marketing plans and promotional materials to help partners improve their client acquisition and retention efforts.
Our team
You’ll be a part of the Marketing team at Deriv.com. We look for opportunities to partner with traders, brokers, influencers, and app developers to grow our business.
Requirements
- A university degree in marketing, business administration, or any other related discipline
- Experience in using a wide range of digital marketing tools
- Market research skills and a keen understanding of the consumer journey
- An assertive, sales-driven personality and the ability to adapt quickly and achieve results
- Excellent spoken and written English communication skills
What’s good to have
- Experience in affiliate marketing, growth hacking, and business development
- IT knowledge or experience
- Proficiency in French
Benefits
- Exciting work challenges
- Cooperative work environment
- Career advancement opportunities
- Market-based salary
- Annual performance bonus
- Casual dress code
How to apply
Interested candidates should send their application file (CV, Academic certificate, and cover letter) by the link: https://deriv.zohorecruit.com/jobs/Careers/590522000004649139/Business-Development-Executive?source not later than the 13rd August 2021.
CLICK HERE TO READ MORE AND APPLY
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