2 Job Positions at Pact Rwanda: (Deadline 20 October 2023)

Position Profile

Employee Name:  

TBD

Position Title:

Management Information System (MIS) Officer

Practice Area:

M&E/ Strategic Information System

Division:

Program

Work Location:

Kigali

Reports to:

Strategic Information System Manager

Position Type:

Full-time  ☒     Part-time  ☐     Hours per week:   40

Position Category:

Local  ☒   Expat  ☐   TCN  ☐   Other  ☐  (Please specify:       )

Classification:

Title:

Professional: P5

Associate 5

Position Summary

Reporting to the Strategic Information System (SIS) Manager, the MIS Officer will be responsible for providing daily support to both Orphans and Vulnerable Children (OVC) and Determined, Resilient, Empowered, AIDS-free, Mentored, and Safe (DREAMS) management information systems in DHIS2 and ensure day to day maintenance and support of these systems, configure simple data collection tools and perform daily maintenance operations. S/he will collaborate with the SIS Manager and Sr. MIS Officer to support the successful transition of both systems to the dedicated local entities, namely government institutions. S/he will contribute to the development and management of the project’s M&E activities and management information systems under the ACHIEVE Rwanda project by providing related technical assistance and guidance to the OVC and DREAMS/IGIRE implementing partners. Prior to the transition, s/he will contribute to the design, enhancement, and configuration of all data and information systems activities.

Essential Duties and Responsibilities

• Support the planning and rollout of the management information systems transition activities to the government entities

• Develop detailed system functional specifications for new forms/ tools, customize the existing systems of DHIS2 by adding newly identified data-related forms and develop user documentation for developed tools.

• Provide technical assistance in the rollout and operationalization of OVC and DREAMS data and system strategy.

• Provides specialized technical advice to IGIRE prime implementers on PEPFAR MEL indicator configurations in DHIS2 by analyzing requirements and translating these into practical reports.

• Support day-to-day operational activities and tasks related to the improvement of data warehouses and modules according to the strategy and client requests

• Adhere to, develop and support standard operating procedures (SOPs) for database configuration, maintenance, user management, data access, dashboard management, and data use

• Maintain, upgrade, and enhance the existing systems; troubleshoot and provide continuing user-support and document processes to ACHIEVE, IGIRE M&E staff

• Provide technical resolutions to identified challenges/ bugs, and ensure systems’ performance, functionality, and availability.

• Train IGIRE staff in different roles for utilizing integral features of the systems for program management and decision making

• Continuously analyze data collection exercise, content quality, report identify gaps and problems, and suggest solutions;

• Configure and maintain data exchange interfaces and mechanisms in DHIS2 and/ or other systems with IGIRE MEL teams;

• Work with M&E and data systems users from IGIRE partners to ensure hardware, software and security details of the systems work together to support the data structures, use and successful retrieval of all data.

• Develop and produce accurate and timely routine and special reports, perform data retrievals for staff as needed, and serve as the point person for managing custom reporting requests

• Assist IGIRE implementers to roll out the use of innovative and complimentary technologies such as GIS, mobile data collection, and techniques for visualizing data to improve MERL practice as part of Pact/ACHIEVE’s strategic priority

• Engage with other MERL/ MIS colleagues within ACHIEVE and Pact’s imPact community of practice

• All other duties as assigned

Core Competency

Observable Behavior that Demonstrates the Competency

Respect

Maintains a respectful workplace by always modeling respectful behavior, supporting diverse coworkers’ opinions and ideas, and offering and encouraging praise, and tactfully building consensus. Reports and responds to complaints of harassment, discrimination, and hostile work environment. Creates a climate of accountability and learning.

Integrity

Earns others’ trust and respect by doing the right thing and by being honest, professional, accountable, and transparent as appropriate in all interactions. Upholds commitments while treating everyone appropriately. Decisions and actions reflect core values.

Inclusion

Fosters enthusiasm and engenders mutual trust, honesty, and respect. Creates an open, cooperative, and productive environment by including diverse people and viewpoints and building interpersonal relationships. Listens actively, considers others’ concerns, and effectively adjusts own behavior as needed. Maintains productive work relationships and equity through awareness of social identities and providing a safe space for open discussion. Continually advances relevant knowledge and skills.

Job Competency

Observable Behavior that Demonstrates the Competency

Value Based:

Upholds Pact’s values in all aspects of work.

STRATEGIC:

Contributes to the development of the strategy for the program/department.

Decision-Making:

Makes limited decisions for assigned program/function, keeping supervisor informed and seeking advice as needed. Avoids faulty decisions that would have an impact on the program.

Technical:

Leads day-to-day operations of a program/function or aspect thereof, ensuring operations are consistent with donor and/or organizational requirements. Brings issues/challenges to the supervisor as they arise. Has some specific technical knowledge in his/her focus area. Understands and follows organization policies and procedures, recognizing nuances when they occur.

External Representation:

Represents the organization to representatives of donors and the NGO community, usually with guidance from the supervisor. Communication focuses primarily on program-specific issues but may broaden as appropriate. May participate in conferences/seminars.

Minimum Requirements

Education and Experience:

• Bachelor’s degree in information management, Information Technologies, Computer Science, Computer Engineering, Data Science, or related fields with at least 3 years of experience in managing complex Data Management systems.

Additional Qualifications:

• Advanced Knowledge in information technology/information management, particularly in systems analysis, design, and programming.

• Advanced data management skills in DHIS2, analysis, design, implementation, or customization, testing of new tools or forms and migration of existing data into DHIS2 bases systems.

• Proven experience to maintain, upgrade or enhance existing in-use-database systems.

• Proven experience troubleshoots, maintaining and upgrading Linux-based deployed systems.

• Strong experience in capacity development, training, coaching, and peer support of local partner staff in different positions.

• Experience will include working with international development programs and M&E systems, for at least two (2) years.

• Strong working knowledge of M&E principles, including qualitative and quantitative data collection and analysis, tracking outcome indicators, and design of program evaluations using mixed methods

• Ability to link MERL and technology skills and knowledge to leverage the power of information systems

• Demonstrated excellent relationship and problem-solving skills with partner organizations

Preferred Qualifications:

• Strong Experience with qualitative analysis software, GIS systems, and/or data visualization software (NVivo, ArcGIS, Power BI, Tableau, etc.)

• Experience developing web-based and mobile applications, web-oriented programming language (e.g., Java, Java Script), and Unix/Linux system management

• Working knowledge of database management systems SQL server or MySQL is a plus

• Experience in data mining, data analytics and data visualization.

• Experience using data analysis software such STATA, SPSS, is an added advantage.

Unique/Specialized Job Requirements

Respect

• Maintains a respectful workplace by modeling respectful behavior and speaking up when disrespectful or inappropriate behavior occurs.
• Fosters and encourages a respectful, diverse, equitable, and inclusive work environment, and articulates the importance to internal and external stakeholders.
• Offers praise when warranted and encourages praise and recognition among employees, as well as from supervisors.
• Encourages an environment where employees can express opinions and ideas and encourages and collaborates and supports in implementing them.
• Creates a climate of accountability and learning.
• Responds to and reports all complaints of harassment or discrimination, or a hostile work environment.
• Builds consensus by making one’s case tactfully, especially when dealing with difficult situations.

Integrity

• Earns others’ trust and respect through consistent honesty and professionalism in all interactions.
• Respects and maintains confidentiality.
• Tells the truth and is honest in all interactions.
• Keeps promises and commitments made to others.
• Does the right thing, even when it is difficult.
• Does not yield to pressure to show bias or manipulate others.
• Avoids situations and actions considered inappropriate or that present a conflict of interest.
• Adheres to a set of core values that are represented in decisions and actions.
• Takes responsibility for own work, including problems or issues.
• Shares appropriate information openly, fairly, and honestly to maintain transparency.

Inclusion

• Builds understanding by identifying underlying attitudes and differences and responds constructively; phrases ideas in a way that avoids adverse or antagonistic reactions.
• Fosters enthusiasm and engenders mutual trust, honesty and respect.
• Understands and includes diverse people and viewpoints.
• Promotes a respectful, diverse, equitable, and inclusive work environment.
• Seeks regular input to better understand diversity, equity, and inclusion issues.
• Engages in ongoing self-reflection and continues to advance related knowledge and skills.
• Listens actively, considers people’s concerns, and helpfully and effectively adjusts own behavior.
• Demonstrates attentiveness when engaging in projects, assignments or when interacting with people from different backgrounds.
• Maintains productive work relationships and demonstrates awareness of one’s own and others’ social identities and relevance in the workplace while considering multiple perspectives.
• Creates a consistently equitable environment by constructing a safe space for engaging in difficult conversations.
• Builds an open and cooperative atmosphere by exhibiting a clear motivation to engage others, thereby avoiding unintentional exclusion.

Position Profile

Employee Name:

      TBD

Position Title:

Strategic Information Systems Manager

Practice Area:

M&E/Management Information Systems

Division:

Program

Work Location:

Kigali, Rwanda

Reports to:

ACHIEVE Rwanda Project Director

Position Type:

Full-time  ☒     Part-time  ☐     Hours per week:   40

Position Category:

Local  ☒   Expat  ☐   TCN  ☐   Other  ☐  (Please specify:       )

Classification:

T     Title:

Management: M3

Manager

Position Summary

Reporting to the ACHIEVE Rwanda Project Director, the Strategic Information Systems Manager will be responsible for jointly leading the successful transition of both Orphans and Vulnerable Children (OVC) and Determined, Resilient, Empowered, AIDS-free, Mentored, and Safe (DREAMS) management information systems to the dedicated local entities, namely government institutions. S/he will develop, manage, and oversee the project’s M&E activities and management information systems under the ACHIEVE Rwanda project by providing related technical assistance and guidance to the project team. Prior to the transition, s/he will design, enhance and configure all data and information systems activities, and engage with relevant stakeholders including government institutions and OVC and DREAMS/IGIRE local prime implementers to take over the management and leadership of system administration and use.

In addition, s/he will lead and provide the project’s technical assistance and capacity development support to government institutions and IGIRE implementors related to management information systems, data collection, data quality and analysis, and reporting to USAID and government, and any other required report.

Essential Duties and Responsibilities

Core Competency

Observable Behavior that Demonstrates the Competency

Respect

Always maintains a respectful workplace by modeling respectful behavior and supporting employees’ opinions and ideas. Reports complaints of harassment, discrimination, and hostile work environment.

Integrity

Earns others’ trust and respect by doing the right thing and by being honest, professional, and accountable in all interactions. Upholds commitments while treating everyone appropriately.

Inclusion

Creates an open, cooperative, and productive environment by including diverse people and viewpoints and building interpersonal relationships. Listens actively, considers others’ concerns, and effectively adjusts own behavior as needed. Maintains productive work relationships and an equitable environment through awareness of social identities and providing a safe space for open discussion.

Job Competency

Observable Behavior that Demonstrates the Competency

Value Based:

Upholds Pact’s values in all aspects of work. Proactively identifies issues and brings insight and a practical lens to places where identity, equity, and power intersect in work. Recognizes ways that identities show up and play out in the work.

STRATEGIC:

Ensures that program/unit strategy is consistent with department and organization strategy and mission.

Decision-Making:

Makes key decisions from a department perspective on behalf of the organization. Avoids faulty decisions that would have a serious impact on the program/unit and/or department.

Technical:

Provides leadership to a program/unit, ensuring operations are consistent with the mission and strategy of the organization/department. Ensures structure of program/unit is consistent with achieving its goals and annual objectives. Shares information with other programs/units/departments proactively. Has specific technical knowledge in his/her focus area. Understands and follows organization’s policies and procedures, proactively raising issues before/as they arise.

Budgetary:

Provides support in the management of a program/country budget and/or directly manages smaller subset of budget. Develops realistic budgets for program/unit.

Supervision:

Typically supervises staff at the Manager/Coordinator level.

New Business:

Works with management to develop and implement a new business strategy for current programs under purview, as well as new programs, to ensure sufficient resources to execute the department/program strategy and commitments. May take a leading role in the development/cultivation of public and private donor contacts.

External Representation:

Represents the organization to senior representatives of donors and the NGO community. Communication focuses on both strategic issues, including partnership development and agreement negotiation, as well as on more program-specific issues. Serves on public panels at conferences/seminars.

Minimum Requirements

Education and Experience:

• Master’s degree and 6+ years relevant experience or equivalent combination of education and experience, including 3 years of management experience.

• Master’s degree in health informatics, data science, or information systems

Additional Qualifications:

• At least 4 years of experience leading management information systems development and use, monitoring, evaluations, reporting, and learning for data-intensive health programs,

• Experience designing, configuring and overseeing data management systems, including longitudinal client tracking; experience with DHIS2 required

• In-depth knowledge and experience working with government institutions and staff at different levels

• Proven track record rolling out complex data management systems with NGOs or government institutions on budget and at scale

• Up-to-date knowledge of PEPFAR MER guidance and DATIM

• Proven skills in building capacity of local implementers and government to use management information systems and conduct M&E activities for health and HIV/AIDS programs.

• Experience successfully managing a team

• Demonstrated ability to establish and sustain interpersonal and professional relationships with government institutions, implementing partners, local CSOs, and USAID in Rwanda

• Experience with child welfare and protection programs, systems strengthening, capacity building, service delivery, quality improvement, or policy development

• Strong writing and oral presentation skills, including fluency in English and Kinyarwanda

Preferred Qualifications:

• Demonstrated successful engagement and coordination with government institutions

• Demonstrated success implementing programming at the community level

• Expertise in and sensitivity to the socio-cultural barriers facing intended stakeholders and beneficiaries

• Local candidates preferred

Unique/Specialized Job Requirements

M3

Respect

• Maintains a respectful workplace by modeling respectful behavior and speaking up when disrespectful or inappropriate behavior occurs.
• Gives credit to and praises coworkers and others when warranted.
• Supports coworkers to express opinions and ideas and collaborates to help them implement these ideas.
• Reports all complaints of harassment, discrimination, or a hostile work environment.
• Ensures no one is marginalized, excluded or left out.
• Is aware of body language, tone of voice, demeanor, and expression in all interactions at work

Integrity

• Earns others’ trust and respect through consistent honesty and professionalism in all interactions.
• Is consistently honest and professional in all situations.
• Respects and maintains confidentiality.
• Tells the truth and is honest in all interactions.
• Keeps promises and commitments made to others.
• Does the right thing, even when it is difficult.
• Does not yield to pressure to show bias or manipulate others.
• Avoids situations and actions considered inappropriate or that present a conflict of interest.
• Takes responsibility for own work.

Inclusion

• Listens actively, considers people’s concerns, and helpfully and effectively adjusts own behavior.
• Works collegially with others; cooperates in building interpersonal relationships.
• Demonstrates attentiveness when engaging in projects or assignments or when interacting with people from different backgrounds.
• Understands and includes diverse people and viewpoints.
• Maintains productive work relationships and demonstrates awareness of one’s own and others’ social identities and relevance in the workplace while considering multiple perspectives.
• Creates a consistently equitable environment by constructing a safe space for engaging in difficult conversations.
• Builds an open and cooperative atmosphere by exhibiting a clear motivation to engage others, thereby avoiding unintentional exclusion.