2 JOB POSITIONS AT UNICAF : ( Deadline: 09 June 2019 )

2 JOB POSITIONS AT UNICAF : ( Deadline: 09 June 2019 )

JOB AT UNICAF : Business Manager : ( Deadline: 09 June 2019 )

Business Manager

UNICAF, the leading online platform in sub-Saharan Africa offering quality higher education degree programmes in collaboration with UK, US, African and European universities, is growing and looking for a Business Manager in Rwanda to have responsibility for the operations of the University.

This job is a senior position and will report directly to the Head Offices and the Vice Chancellor.

The Role

The primary role of a Business Manager is to oversee the operations of UNICAF and to assist the Country Manager in the day to day business.

The Business Manager will assist the country manager in overseeing the logistics, develop new business and ensure profitability. He/she will be responsible to assist with the overall operations, recruiting and monitoring the performance of staff and managing operations and budgets. He/she should also develop and submit weekly, monthly and quarterly performance and progress reports to company headquarters.

In particular, the Business Manager should:

Develop operational plans
Implement brand strategies
Generate and submit progress reports
Recruit train and monitor Staff
Handle general administrative matters

Qualifications needed:

Educated to degree level or have equivalent experience
A minimum of four years of supervisory/management experience
Good knowledge and understanding of Higher Education and its environment will be considered an advantage
Experience in managing successful relationships with a variety of internal and external stakeholders
Computer literate, including Microsoft Office products
Excellent oral and written communication (English), including presentation skills
Flexibility to work out of hours, on occasion, as required
Ability to prioritize and schedule workloads in the face of conflicting demands while maintaining a high degree of accuracy

Application:

To apply, please submit your application, stating in the subject area “Business Manager Rwanda”, with a copy of your CV and other supporting documents to vacancies@unicaf.org

JOB AT UNICAF : Call Centre Supervisor : ( Deadline: 09 June 2019 )

Call Centre Supervisor

UNICAF, the leading online platform in sub-Saharan Africa offering quality higher education degree programmes in collaboration with UK, US, African and European universities, is growing and looking for a Call Centre Supervisor in Kigali, Rwanda.

Main Tasks & Responsibilities:

Support and provide superior service to customers via phone
Use questioning and listing skills that support and effective telephone conversation
Provide customers with product and service information
Process documents, forms, and applications
Identify and escalate priority issues

Key Competencies:

Excellent verbal and written command of the English language
Excellent conversational skills through the phone in English
Excellent computer skills (typing skills will be considered an advantage)
Attention to detail
Excellent time management
Ability to reach assigned targets

Key Responsibilities:

Effective communication with his/her assigned team members to resolve all issues
Effective supervision of the daily work of student advisers assigned to his/her team
Effective evaluation of his/her assigned team members on all evaluation indicators and on defined evaluation periods
Effective communication (negotiation) with interested applicants (via phone & email)
Effective knowledge and presentation of degrees and certificates
Effective communication with internal departments (via phone, email & personal presence)
Effective system (CRM/SIS) updates
Effective time management
Effective targets management

To apply, please submit your application, stating the subject area “Call Centre Supervisor Rwanda”, with a copy of your CV to vacancies@unicaf.org