2 Job Positions of Customer Care Officer at Kayonza District: (Deadline 31 May 2024)

Key Duties and Tasks  Assist with placement of orders, refunds, or exchanges.  Create and maintain reports about customer interactions.  Deal directly with customers either by telephone, electronically or face to face  Direct customers to online resources  Greet customers warmly and ascertain problem or reason for calling.  Handle and resolve customer complaints  Resolve customer complaints via phone, email, mail, or social media.  Respond promptly to customer inquiries  Update customer records in the system, including notes about interactions  Use telephones to reach out to patients and verify account information.  Organize workflow to meet patient timeframes  Direct requests and unresolved issues to the designated resource  Manage patient’ accounts  Keep records of interaction interactions and transactions  Record details of inquiries, comments and complaints  Prepare and distribute customer activity reports  Maintain customer databases  Communicate and coordinate with internal departments  Follow up on customer interactions  Provide feedback on the efficiency of the customer service process  Perform other related duties as required by his/her supervisor