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2 Job Positions of Customer Care Officer at Nyamasheke District: (Deadline 10 July 2024)

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2 Job Positions of Customer Care Officer at Nyamasheke District: (Deadline 10 July 2024)

2 Job Positions of Customer Care Officer at Nyamasheke District: (Deadline 10 July 2024)

Job responsibilities

 

Assist with placement of orders, refunds, or exchanges Create and maintain reports about customer interactions Deal directly with customers either by telephone, electronically or face to face Direct customers to online resources Greet customers warmly and ascertain problem or reason for calling Handle and resolve customer complaints Resolve customer complaints via phone, email, mail, or social media Respond promptly to customer inquiries Update customer records in the system, including notes about interactions Use telephones to reach out to patients and verify account information Organize workflow to meet patient timeframes Direct requests and unresolved issues to the designated resource Manage patient’ accounts Keep records of interaction interactions and transactions Record details of inquiries, comments and complaints Prepare and distribute customer activity reports Maintain customer databases Communicate and coordinate with internal departments Follow up on customer interactions Provide feedback on the efficiency of the customer service process Perform other related duties as required by his/her supervisor
Qualifications
    • 1

      Advanced Diploma in Office Management

      0 Year of relevant experience

    • 2

      Bachelor’s Degree in Sociology

      0 Year of relevant experience

    • 3

      Bachelor’s Degree in International Relations

      0 Year of relevant experience

    • 4

      Bachelor’s Degree in Communication

      0 Year of relevant experience

    • 5

      Bachelor’s Degree in Journalism

      0 Year of relevant experience

    • 6

      Bachelor’s Degree in Public Relations

      0 Year of relevant experience

    • 7

      Bachelor’s Degree in Office Management

      0 Year of relevant experience

    • 8

      Bachelor’s Degree in Clinical Psychology

      0 Year of relevant experience

    • 9

      Bachelor’s Degree in Public Health

      0 Year of relevant experience

    • 10

      Advanced Diploma in Communication

      0 Year of relevant experience

    • 11

      Advanced Diploma in Public Relations

      0 Year of relevant experience

    • 12

      Advanced Diploma in Marketing

      0 Year of relevant experience

    • 13

      Advanced Diploma in Customer Relations

      0 Year of relevant experience

    • 14

      Advanced Diploma in Sociology

      0 Year of relevant experience

    • 15

      Advanced Diploma in Public Health

      0 Year of relevant experience

    • 16

      Advanced Diploma in Clinical Psychology

      0 Year of relevant experience

    • 17

      Bachelor’s Degree in Marketing

      0 Year of relevant experience

    • 18

      Advanced Diploma in Linguistics and Literature

      0 Year of relevant experience

    • 19

      Bachelor’s Degree in Customer Relations

      0 Year of relevant experience

    • 20

      Bachelor’s Degree in Translation and Interpretation

      0 Year of relevant experience

    • 21

      Bachelor’s Degree in Hospitality Management

      0 Year of relevant experience

    • 22

      Bachelor’s degree in Linguistics and Literature

      0 Year of relevant experience

    • 23

      Advanced diploma in Social Works

      0 Year of relevant experience

    • 24

      Bachelor’s degree in travel and tourism management

      0 Year of relevant experience

    • 25

      Advanced Diploma in Hospitality management

      0 Year of relevant experience

    • 26

      Advanced Diploma in Development Studies

      0 Year of relevant experience

    • 27

      Advanced Diploma in Travel and Tourism Management

      0 Year of relevant experience

    • 28

      Bachelor’s Degree in Social work

      0 Year of relevant experience

    • 29

      Advanced Diploma( A1) in Translation or Interpretation

      0 Year of relevant experience

    • 30

      Advanced Diploma in International Relations

      0 Year of relevant experience

  • 31

    Advanced Diploma in Journalism

    0 Year of relevant experience

Required competencies and key technical skills

    • 1
      Resource management skills
    • 2
      Analytical skills
    • 3
      Problem solving skills
    • 4
      Decision making skills
    • 5
      Time management skills
    • 6
      Risk management skills
    • 7
      Digital literacy skills
    • 8
      Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage.
    • 9
      Knowledge of customer service practices
    • 10
      Communication skills
  • 11
    Results oriented

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