2 Job Positions of Customer Care Officer Under Statute at NGOMA DISTRICT HEALTH: (Deadline 18 November 2022)
Job description
To ensure that appropriate customer care service and ensuring satisfaction of clients.
• To strengthen the hospital’s credibility, enhances its public image, and develop good will.
• To perform a variety of complex administrative tasks related to promotion and communication activities
• Planning, organizing and controlling customer care activities
• Professional attitude with good inter-personal and communication skills
• Capable of handling confidential information
• To upholding excellent customer care measures; ensure that activities are done in a way that reflects the importance of the customer.
• Research and update customer care developments
• Use standards on Customer care based on International best practices
• Manage customer complaints and customer feedback
• Ensure availability of customer information in all forms
• Advise Staff on trainings in the area of Customer care
• Act as compliance officer in the area of Customer care standards
• Participate in Quality improvement committee as stated
• Work with the Hospital administration to issue press release.
• In collaboration with the District Health team participate in opening and reporting of suggestion boxes information.
• Prepare and submit the monthly, quarterly and annual report on Customer care
• Perform any other duty that may be assigned to him/her from time to time by the management
• Respect the values and taboos as stated in internal rules and regulation.
Minimum Qualifications
-
Advanced Diploma in Office Management
0 Year of relevant experience
-
Bachelor’s Degree in Communication
0 Year of relevant experience
-
Bachelor’s Degree in Public Relations
0 Year of relevant experience
-
Bachelor’s Degree in Office Management
0 Year of relevant experience
-
Bachelor’s Degree in Marketing
0 Year of relevant experience
-
Bachelor’s Degree in Customer Relations
0 Year of relevant experience
-
Bachelor’s Degree in Hospitality Management
0 Year of relevant experience
-
Advanced Diploma in Hospitality management
0 Year of relevant experience
Competency and Key Technical Skills
-
N/A
-
Strong critical thinking skills and excellent problem solving skills.
-
Inclusiveness
-
Accountability
-
Communication
-
Teamwork
-
Client/citizen focus
-
Professionalism
-
Commitment to continuous learning
Kindly Note
All Jobs and Opportunities Published on mucuruzi.com are completely free to apply. A candidate should never pay any fee during the recruitment Process. Even if mucuruzi.com does its best to avoid any scam job or opportunity offer, a job seeker or an opportunity seeker is 100% responsible of applying at his own risk.
Check well before applying, if you doubt about the eligibility of any offer do not apply and notifie to mucuruzi.com via this email: mucuruzi2016@gmail.com and remember to never pay any fee to have a job or get any opportunity, if you do so, do it at your own risk.
