2 Job Positions of Internship Customer Service Specialist Under Contract at RWANDA DEVELOPMENT BOARD (RDB): (Deadline 17 October 2022)
Job description
– Organise feedback sessions with companies and other hosting institutions and address issues related
– Support to Mobilise and engage companies, public institutions, NGOs and SMEs to host and coach interns
– Call interns to check for their availability before placing them in different hosting institutions
– Organise feedback sessions with interns and address issues related
– Support interns and hosting institutions to create account in internship system
– Support interns to apply for internship in internship system
– Verify application files of interns and validate those eligible to be on waiting list and reject those who are not fulfilling the
requirements
– Support hosting institutions to request interns
– Follow up with hosting institutions to sign contracts online in the system
– Collecting technical issues raised by interns and help them to address issues or advocate for further assistance and help
– Follow up with the hosting institutions from interns request up to signing a contract
– Monitor complains and feedback sent to RDB through different channels including social media and emails
– Undertake field monitoring sessions to assess the learning environment and devise strategies to address challenges
Minimum Qualifications
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Bachelor’s Degree in Communication
3 Years of relevant experience
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Bachelor’s Degree in Business Administration with specialization in Human Resource
3 Years of relevant experience
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Bachelor’s Degree in Sociology
3 Years of relevant experience
Competency and Key Technical Skills
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N/A
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Strong critical thinking skills and excellent problem solving skills.
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Inclusiveness
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Accountability
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Communication
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Teamwork
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Client/citizen focus
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Professionalism
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Commitment to continuous learning
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Coordination, planning and organizational skills
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Interpersonal skills
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Collaboration and team working skills
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High analytical Skills
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Fluency in English or French. Knowledge of both is an added advantage
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Strong communication skills
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Mastering the use of Professional Network Platforms
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Understanding Emerging Recruitment Solutions
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