2 Positions at Kigali Marriott Hotel: (Deadline Open until filled)

Education and Experience

Required:

• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management.

Preferred:

• Group sales experience

CORE WORK ACTIVITIES

Managing Sales Activities

• Handles customer inquiries and lead requests for locally driven groups with rooms (e.g., 10-300 peak room nights) within predefined group sales parameters outside the sales office.

• Refers opportunities to sales associate if business is outside these parameters.

• Works collaboratively with other sales channels (e.g., Area Sales, Group Sales, on-property resources) to establish coordinated sales efforts that are complementary and not duplicative.

• Works collaboratively with hotel attractions and outlet teams on property to book outlet business at parameters for group opportunities.

• Leverages knowledge of resort amenities to close opportunities (e.g. destination attractions, golf, spa, recreation options).

• Understands the importance of the destination sell as well as the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and how to sell against them.

• Verifies that business booked is within hotel parameters.

• Assists with selling, implementation, and follow-through of group sales promotions.

• Closes the best opportunities for hotel based on market conditions and property needs.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence, communicating with property attractions/outlet teams).

• Actively up-sells each business opportunity to maximize revenue for individual properties.

• Conducts site inspections, as required.

• Understands and actively utilizes company marketing initiative/incentives to close on business.

• Implements process improvements and best practices.

• Leverages other Sales resources and administrative/support staff to achieve personal and team related revenue goals.

• Creates clear expectations for customers throughout the sales process.

• Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, and overall satisfaction.

• Provides accurate, complete, and effective turnover to Event Management/Local Social Management.

• Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.

• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

• Processes business correspondence and creates contracts and other related booking documentation as required.

• Performs other duties, as assigned, to meet business needs.

Building Successful Relationships

• Drives customer loyalty through excellent customer service throughout the sales process.

• Serves the customer by understanding their needs and recommending features and services that best meet their needs.

• Builds and strengthens relationships with existing and new customers to enable future bookings.

• Builds and maintains strong working relationships with key internal and external stakeholders.

• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during, the program/event.