3 JOB POSITIONS AT BBOXX Rwanda : ( Deadline : 12 -16 May 2019 )

 

3 JOB POSITIONS AT BBOXX Rwanda : ( Deadline : 12 -16 May 2019 )

 

 

JOB AT BBOXX Rwanda : Technical Support Coordinator : ( Deadline : 16 May 2019 )

 

 

JOB ADVERT

 

BBOXX Energy access in sub-Saharan Africa is a significant problem, with more than 600 million people currently without mains electricity supply. For example, in Rwanda, 9.5 million people or 81% of the population cannot access mains electricity, which has a negative impact on the quality of life and limits people’s chances of achieving economic prosperity.

 

BBOXX is helping to address this issue by providing off-grid communities in developing countries with smart, affordable and clean energy solutions. BBOXX customers typically use a Pay-As-You-Go payment method, which offers more access to people who are able to have electricity at home at a price they can afford. To date BBOXX has installed more than 150,000 systems and provided around 750,000 people with access to energy. We are the leading global off-grid solar company, and are fully vertically integrated, controlling every part of our customer experience.

 

We invite you to join us on this journey to electrify the off-grid world!

BBOXX Capital Rwanda wishes to recruit qualified and self-motivated staff to work in the following position;

 

POSITION: Retail Supervisor

 

a) Reports to: Retail Area Manager

 

b) Location: Shop and field

 

Purpose: As a Retail Supervisor you will be driving the key metrics of a shop: Grow shop portfolio, by ensuring the acquisition of quality customers, run sales, installation and repossession to ensure a good Utilization rate. You will have the opportunity to build and manage a network of agents, technicians and one shop manager. This an opportunity given for very strong performers to build up the skills of a manager and later on move up in the organization.

 

 

c) Profile

 

Ability and desire to sell
Excellent communication skills
A positive, confident and determined approach
Resilience and the ability to cope with rejections
A high degree of self- motivation and ambition to deliver results
The skills to work both independently and as part of a team
Capacity to flourish in a competitive environment
You are committed to amazing customer experience: Going the extra mile for the customer is natural for you.

 

 

d. Responsibilities

 

Drive the shop towards profitability (Return on Investment) by ensuring that both action and acquisition costs are maintained within the acceptable norm
Create and maintain an incredible sales team
Meet the sales objectives through careful planning and motivating your team
Meet the technician target through a laser focus on efficiency
Meet the operational standard we expect at the shop

 

e. Tasks

 

Responsible for new customer acquisition across a defined area
Hiring agents who are very effective sellers and good representative of BBOXX
Training agents to offer an incomparable customer service
Managing the schedule of agents and motivating them to reach new heights
Supporting and coaching agents in the field when needed (e.g. group presentation)
Monitoring their performance against objectives and take necessary actions
Organizing the agent network geographically
Responsible for technicians performance
Managing the schedule of technicians and motivating them to reach new heights
Monitoring their performance against objectives and take necessary actions
Responsible to implement a marketing strategy in coordination with Retail Area Manager
Responsible for the operations at the shop
Supervise the Shop Manager, organize shop workflow
Report to the Retail Area Manager about the shop results

 

f. Perks:

 

A relentless commitment to training our staff and the opportunity to move up in the organization
Working with the best people in the sector
Making an impact for millions in the dark and being part of the Next Generation Utility company

 

g. Compensation:

 

Base compensation and performance bonus based on results
h) Person Specification

Have a university diploma and 2 years of working experience
Have prior experience in sales management, we are not looking for the “striker” of a football team but for the head coach
Be willing to live in rural areas, the role is set in rural areas, you will be located at a shop which are in secondary towns
Be proficient with the Microsoft Office Suite
Deadline: Friday, 16th May 2019 at 13.00 hours

 

 

How to apply:

 

Send your CV & Degree to careers.rwanda@bboxx.co.uk
Must put the position you are applying for in the subject line. Failure to do this, your application shall not be considered.

Only Shortlisted candidates will be invited for an interview

 

 

 

 

 

JOB AT BBOXX Rwanda : Technical Support Coordinator : ( Deadline : 12 May 2019 )

 

 

BBOXX Rwanda – Technical Support Coordinator

 

JOIN THE SOLAR REVOLUTION!

 

BBOXX Capital Rwanda started its journey 5 years ago as a distribution entity, responsible for seeing the BBOXX line of products reach end-users in Rwanda and ensure they satisfy their clients’ electrification needs. The BBOXX product portfolio to date has focused on providing affordable, upgradeable solar solutions and appliances to meet off-grid customers’ energy needs through Pay-As-You-Go schemes. With over 150,000 systems deployed so far, we have 600+ staff – working across 5 offices in the UK, China and East Africa – who are waking up every morning to work with BBOXX to provide Next Generation Utility services. Many years on – BBOXX Rwanda continues to work in close cooperation with the BBOXX family of companies – assisting in expanding their profile of off-grid products offered – moving into cooking (biogas & LPG), DC solar, electrical appliances and beyond!

 

ROLE PROFILE

 

Title: Technical Support Coordinator

 

Reports to: BBOXX COOK Biogas Product Associate

 

Location: Kigali, Rwanda

 

Duration: 15 Months

 

Role Purpose: BBOXX Africa Management Ltd and BBOXX Capital Rwanda successfully applied for a grant from Energy and Environment Partnership Africa (EEP Africa) to pilot 600 household biodigesters for cooking in rural and peri-urban Rwanda over 18 months. Therefore, the project consortium requires a Technical Support Coordinator who will oversee the training of digester technicians, coordination of biodigester installation, repair, and maintenance as well as assist in supporting the creation of a technical services program.

 

 

KEY RESPONSIBILITIES

 

Training of technicians in the proper installation and use of BBOXX’s biogas product range
To become the knowledge centre of BBOXX’s biogas product range in BBOXX Rwanda
To train technicians to install and maintain household biodigesters
To remotely assist technicians in troubleshooting biodigester problems and issues
Ensure digester installation and maintenance is performed in a timely and professional manner
To assist in designing and implementing digester installation processes with BBOXX Africa Management Ltd
To coordinate biodigester deliveries and installations with technician teams
To create and implement client digester maintenance schedules
Assist in designing and implementing technical service processes
In collaboration with BBOXX Africa Management Ltd
Map the entire customer experience and identify bottlenecks
Consider and assign resources (HR, vehicles, equipment, etc) and finances required to fulfill the desired customer’s experience
Assist in identifying households for biodigester pilot from BBOXX’s existing client base
To help design and distribute surveys for BBOXX’s existing customer base to gain insight on the behavior of energy consumption and waste generation
To help create the profile of the ‘perfect biogas client’
Work closely with BBOXX Africa Management Ltd’s Biogas Associate for process design and general project implementation

 

 

REQUIREMENTS

 

Bachelor’s degree in business management, engineering or related study
At least 2 years of experience working in operations, logistics or project management
Good practical skills in arranging and performing training and focus groups
Attention to detail and excellent project management skills
Ability to interact, communicate and present ideas effectively at all levels of an organization
Ability to work under pressure, and in a flexible manner
Professionalism regarding time and deadlines
Experience working in an East African or similar market is beneficial
Experience with clean cooking technology or biogas technology is beneficial
Experience in working with business cases and in a project management environment is beneficial

 

PROFILE:

 

EXCELS AT PROJECT MANAGEMENT: Ability to multi-task, with strong project management and decision-making skills.

ENJOYS LEARNING ABOUT CUSTOMERS: Enjoys talking to customers and learning about their lives, challenges, and needs.

EXCITED ABOUT NEW PRODUCTS AND NEW TECHNOLOGY: Loves interacting with and testing new products and gathering customer feedback to make them even better.

ANALYTICAL MINDSET: Understands complex interrelationships

READY FOR NEW CHALLENGES: Enjoys facing new challenges and problems on a daily basis. Excels in an environment that is unpredictable but exciting.

HARD WORKING AND MOTIVATED: Willing to put in the effort to really do the job well. Internally motivated and ready to learn new skills and develop with the company.

 

Deadline: 12th May 2019 13hrs.

 

How to apply:

 

Send your CV & Degree to careers.rwanda@bboxx.co.uk
Must put the position you are applying for in the subject line. Failure to do this, your application shall not be considered.

Only Shortlisted candidates will be invited for an interview

 

 

JOB AT BBOXX Capital Rwanda : Shop Manager : ( Deadline : 16 May 2019 )

 

 

JOB ADVERT

 

BBOXX Energy access in sub-Saharan Africa is a significant problem, with more than 600 million people currently without mains electricity supply. For example, in Rwanda, 9.5 million people or 81% of the population cannot access mains electricity, which has a negative impact on the quality of life and limits people’s chances of achieving economic prosperity.

 

BBOXX is helping to address this issue by providing off-grid communities in developing countries with smart, affordable and clean energy solutions. BBOXX customers typically use a Pay-As-You-Go payment method, which offers more access to people who are able to have electricity at home at a price they can afford. To date, BBOXX has installed more than 150,000 systems and provided around 750,000 people with access to energy. We are the leading global off-grid solar company, and are fully vertically integrated, controlling every part of our customer experience.

 

We invite you to join us on this journey to electrify the off-grid world!

 

BBOXX Capital Rwanda wishes to recruit qualified and self-motivated staff to work in the following position;

 

Title: Shop Manager

 

Reports to: Retail Supervisor

 

Location (Up-Country): Shop

 

Purpose: To maintain the standard processes and procedures for the shop to run smoothly.

 

Responsibilities:

 

Be a friendly, welcoming face for customers
Act as a helpful and informative first point of contact for customers
Manage stock at the shop, arrange deliveries from shop to clients/DC/Sales agents
Cooperate with local authorities on the requirements and seek advice from the line manager
Inform Retail Manager of any suggested improvements to BBOXX procedures or processes and any irregularities
Manage shop petty cash processes like requisition, spending, documentation, and reporting
Make sure all the system and non-system issues are reported on time through Rwanda Service Desk (RSD) and your line manager for advice and solution.
Ensure that daily actions such as assign stock/installation/repossession/replacement are recorded on time to allow accurate reporting.
Facilitate the scheduling of daily technician actions

 

 

 

Description of tasks

 

Physically open and close shop each working day
Tidy shop and surrounding area daily to ensure presentable to potential and existing clients
Report daily to Retail Supervisor about shop activities
Meet with Retail Supervisor weekly for updates on progress and achievements
Manage and organize all job tools/equipment used at the shop both physical and soft.
Manage properly all customer related documents such as contracts, installation, and repossession reports.
Guide customers walking into the shop on BBOXX products and services
Provide replacements/swap for customers coming to the shop with technical issues and ensure it is recorded correctly in the system
Manage daily cash disbursement in the facilitation of shop operations
In coordination with the Retail Supervisor, reconciles cash at the end of each day
Handle cash and expenditure receipts with care ensuring that the receipts are correct.
Do cash count report every morning and evening
Send the petty cash receipts to the DC at every logistics route
Make sure that all stock moving/moved out is assigned to the technician and right customers
Keep stock organized to enable accurate counting and safekeeping of stock
Send and receive products and other items between shop and DC through the logistics route and to-and-from customers or SAs
Regularly create stock inventory as per the prescribed stock taking process
Communicate to prevent stock-outs upon stock shortages
Seek advice on any irregular happening through your line manager or support team where necessary.

 

Person specification

 

The ideal candidate should have a diploma in Business Administration, Accounting and Finance, Social Sciences or any other related field and may have previously worked in any administration or management position

 

 

Desired skills include:

 

Strong customer focus
Excellent verbal communication, listening and phone skills
Ability to develop excellent product and process knowledge
Strong at multi-tasking
Good motivational skills and enthusiasm
Ability to show understanding to customer needs
Proficient at using computers for reporting
Resilience when faced with stress; Positive attitude and energy
Organized and stays on top of things;
Good communicator both up and down

Honest

 

Deadline: Friday, 16th May 2019 at 13.00 hours

 

 

How to apply:

 

Send your CV & Degree to careers.rwanda@bboxx.co.uk

Must put the position you are applying for in the subject line. Failure to do this, your application shall not be considered.

Only Shortlisted candidates will be invited for an interview