3 Job Positions at International Organization for Migration (IOM): (Deadline 9 December 2022)

3 Job Positions at International Organization for Migration (IOM): (Deadline 9 December 2022)

Operations Assistant Team leader (Field Support) at International Organization for Migration (IOM): (Deadline 9 December 2022)

VACANCY NOTICE

Open to Internal and External Candidates

Position Title	:	Operations Assistant Team leader (Field Support)
		(Two positions)
Organization Unit		: Operations
Duty Station	:	Kigali, Rwanda
Classification	: General Service Staff, Grade G5 (UN salary Scale for
		GS staff)
Type of Appointment	: One year Fixed-term, with possibility of extension
Estimated Start Date	:   As soon as possible
Closing Date	:	09/12/2022
Reference Code	:	VN 2022/24 -RW

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.

Context:

Under the overall supervision of the chief of mission, general supervision of the Operations Manager and direct supervision of the Senior Operations Assistant Field Support, the successful candidate will be responsible for carrying-out the following duties and responsibilities in relation to Operations in Kigali, Rwanda.

Core Functions / Responsibilities:

1. Undertake field activities in an assigned area or areas, such as at an airport, transit centre, third-party facility, camp-based operation or sub-office, or in relation to transportation. As required, monitor and guide teams of Operations Clerks and Operations Assistants in completing field support activities.
2. In coordination with the Senior Operations Assistant Field Support, lead Field Support Teams as they perform Transit Centre services , as well as perform airport services when required, such as providing custodial care of travel documentation; verifying identities and documentation, including exit permissions, visas, tickets and other items in the travel bag; assisting with airport formalities, including flight arrivals, curb-side assistance, check-in, luggage formalities, immigration procedures, security screening systems and customs clearance; escorting arriving individuals to ground transportation and departing individuals to their gates; visually confirming flights have departed; ensuring individuals with special needs or equipment receive appropriate support; and, as needed, sending notifications using relevant systems.
3. Lead Field Support Teams as they assist individuals at transit centers or third-party facilities, including upon arrival with sign-in, verification of identity, orientation, food and non-food items and room assignments; during their stay with food and non-food items, instructions, briefings, activities and resolution of issues; and upon departure for medical appointments, return travel or onward travel with briefings, luggage support and transition to transportation. Enter and update relevant data in the appropriate systems and ensure vulnerable individuals are assisted in a manner that ensures their safety, security and comfort; report all issues immediately to the appropriate supervisor(s).
4. Assist in the coordination of timely and adequate services for meals, snacks and water for individual staying at Transit Centers, third-party facilities or during transit in airports and other locations. Work closely with the service provider to ensure meals are culturally appropriate and to reduce the level of waste while keeping the quality of the food at the highest standard.
5. Work with units and departments and beneficiaries on pre-departure formalities including but not limited to travel loans, luggage, prohibited items, bag tags and clothing/shoes. Assist with daily discussions with beneficiaries on cleanliness, litter and hygiene.  Keep all posters and informational messages up-to-date and placed in visible locations.
6. Provide assistance at transit centres and third-party facilities for extended periods of up to 12 hours and during overnight periods, ensuring the needs of individuals are met throughout their stay. Communicate promptly with third-party facility representatives and/or supervisors if issues arise.
7. Lead the coordination of transportation from consolidation points, transit centres and third-party facilities, including liaising with service providers, ensuring the identity verification, readiness and organization of individuals being transported, and providing relevant briefings. Ensure baggage sorting, tagging and handling is done appropriately and arrange for individuals to be escorted on transportation as needed. Ensure persons with special needs are provided with appropriate services and report any issues to supervisors immediately.
8. Provide selection mission support, exit permit support and/or interpretation services for individuals at the airport, in transit centres, camps, consolidation points and third-party facilities or during transport by air, ground or water.
9. Provide regular feedback on work being accomplished to the Senior Operations Assistant Field Support and keep supervisors immediately informed of any issues requiring their attention.
10. Alert Senior Operations Assistant Field Support or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partnersPerform such other duties as may be assigned.
11. Perform such other duties as may be assigned.

Required Qualifications and Experience

     Education

• Bachelor’s degree with three years relevant work experience required, or
• High school diploma/certificate with five years of working experience.

Experience

• Prior Movement Operations or transportation experience is a strong advantage; and,
• Strong computer skills – Word, Excel and Internet
• Camp Management experience

Languages

Fluency in English and Kinyarwanda, French and Swahili is an added advantage.

Required Competencies

Values

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies

• Accountability – Meets deadline, cost, and quality requirements for outputs
• Client Orientation – Identifies and monitors changes in the needs of clients, including donors, governments, and project beneficiaries;
• Continuous Learning – Keeps abreast of developments in own professional area
• Communication – Clearly communicates, and listens to feedback on, changing priorities and procedures;
• Creativity and Initiative – Proactively develops new ways to resolve problems
• Leadership and Negotiation – Presents goals as shared interests;
• Planning and Organizing – Sets clear and achievable goals consistent with agreed priorities for self and others;
• Professionalism – Masters subject matter related to responsibilities;
• Teamwork – Actively contributes to an effective, collegial, and agreeable team environment;

Other

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.

Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.

How to apply:

Interested candidates are invited to submit their applications to [email protected] by at the latest, referring to this advertisement. not later than 9th December 2022

The subject of your e-mail MUST indicate the reference code, the Position title as well as candidate’s names

IOM Rwanda will only accept applications along with updated CV (Nationality, Education, Experience including responsibilities) and an application letter (not more than one page).

Only shortlisted candidates will be contacted.

 

Senior Operations Assistant at International Organization for Migration (IOM): (Deadline 9 December 2022)

VACANCY NOTICE

Open to Internal and External Candidates Only

Position Title		:	Senior Operations Assistant
Duty Station		:	IOM Kigali, Rwanda
Classification		:	General Service Staff, Grade G6 (UN salary Scale for GS staff)
Type of Appointment		:	One Year fixed term, Twelve (12) months with possibility of extension
Estimated Start Date		:	As soon as possible

Closing Date	:	09 December 2022
Reference Code	:	VN2022/23 – RW

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. 

IOM is committed to a diverse and inclusive environment. Applications from qualified female candidates are especially encouraged. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.

Context:

Under the overall supervision of the chief of mission, the general supervision of the Operations Manager and the direct supervision of Operations officer, the Senior Operations Assistant (Field Support) is responsible for supervising movement operations activities in the field, with the following duties and responsibilities:

Core Functions / Responsibilities:

1. Coordinate a team or teams of up to a total of eight staff members undertaking field activities in an assigned area or areas, such as at an airport, transit center, third-party facility, camp-based operation or sub-office, or in relation to transportation, including supporting staff development processes such as hiring, providing training, assigning duties and giving feedback to staff members on their performance on a regular basis to ensure high quality work and the accurate completion of field support activities.

2. Coordinate the efficient and effective management of airport services, including care and verification of travel documentation; assistance with airport formalities; escorts for arriving and departing individuals; ensuring individuals with special needs or equipment receive appropriate support; and sending notifications using relevant systems. Schedule daily work for Field Support staff, ensuring adequate coverage for all flight arrivals and departures based on advanced booking notifications (ABNs) and onward movements, and ensure staff have adequate power and IT availability to complete their work. Handle all urgent issues as they occur and process relevant financial paperwork in coordination with IOM management.

3. Coordinate staff as they assist individuals at transit centers or third-party facilities throughout their stay. Coordinate with Operations Officer to maintain an organized flow of individuals and their luggage through arrival and departure procedures at the facility; track relevant information regarding flight data and ensure team members are updated on departure times, delays and cancellations; work with staff to ensure luggage and medical checks are organized in an efficient manner; under the supervision of Operations Officer , create the weekly shift schedule and assign tasks, ensuring coverage is adequate to maintain a safe, secure and clean environment; report regularly to management on long-stayers and other relevant issues, employing creative problem solving as needed to handle problems. In coordination with Operations Officer, handle financial paperwork.

4. Coordinate timely and adequate services for meals, snacks and water for individual staying at Transit Centers, third-party facilities or during transit in airports and other locations, ensuring staff members work closely with the service provider to ensure meals are culturally appropriate and to reduce the level of waste while keeping the quality of the food at the highest standard.

5. Coordinate pre-departure formalities including but not limited to counselling, travel loans, luggage, prohibited items, bag tags and clothing/shoes. Schedule and supervise daily discussions with individuals staying in facilities on cleanliness, litter and hygiene. Ensure all posters and informational messages are up-to-date and placed in visible locations.

6. Provide oversight at transit centers and third-party facilities for extended periods of up to 12 hours and during overnight periods and weekends, ensuring the needs of individuals are met throughout their stay. Communicate promptly with third-party facility representatives and/or management if issues arise.

7. Supervise the coordination of transportation from consolidation points, transit centers and third-party facilities, including liaising with service providers, supervising staff as they ensure the identity verification, readiness and organization of individuals being transported, and preparing and supervising relevant briefings. Ensure baggage sorting, tagging and handling is done appropriately and that staff members arrange for individuals to be escorted on transportation as needed. Ensure persons with special needs are provided with appropriate services and report any issues to supervisors immediately.

8. Coordinate and/or provide pre-screening, pre-departure orientation and selection mission support, medical processing support, exit permit support and/or interpretation services for individuals at the airport, in transit centers, camps, consolidation points, IOM facilities and third-party facilities or during transport by air, ground or water.
9. Under the close supervision of Operations Officer, liaise as needed with other Teams and Units in IOM Rwanda and with external partners such as airport and government authorities, relevant embassies, and the United Nations High Commissioner for Refugees (UNHCR). Provide regular feedback on work being accomplished to the Operations Officer and keep supervisors immediately informed of any issues that arise.
10. As needed, and under the close supervision of Operations, assist with financial activities related to movement operations, such as petty cash payments and reports.

11. Train Field Support Team members as needed to manage their work, conduct quality assurance, and to monitor and guide other Field Support staff members and activities efficiently and effectively.

12. Alert Operations Officer or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.

13. Perform such other duties as may be assigned.

Required Qualifications and Experience

Education

Six years of working experience with secondary [high school] education; four years of working experience with bachelor’s degree.

Experience

Prior Movement Operations, transportation-related and/or management experience a strong advantage.

Skills

• Strong computer skills- Word-Excel and internet
• Camp Management

Languages

• Fluency in English and Kinyarwanda is required (oral and written).
• Working knowledge of French and Swahili is an advantage.

Required Competencies

The candidate is expected to demonstrate the following values and competencies:

Values – All IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 2

• Teamwork: Fosters a sense of team spirit by developing a shared understanding, accountability and enthusiasm for the team’s work.

• Delivering results: Anticipates constraints, identifies solutions and takes responsibility for addressing critical situations.
• Managing and sharing knowledge: Encourages knowledge-sharing across units/departments and ensures that knowledge is captured, recorded and disseminated appropriately.
• Accountability: Plans and organizes work with a clear and deliberate focus, ensuring commitments are easily identified and progress is widely communicated.
• Communication: Seeks to share information with others, with due respect for diversity and the confidentiality of specific sensitive information.

Other

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.

This application is open to all Rwandese citizen and any other foreign national as long as such an applicant has a right of residence and right to work in Rwanda at the time of application (IOM will not be responsible in securing such Visas or authorisations from the Government of Rwanda, any applicant of foreign nationality must provide authentic certification from Government of Rwanda in regard to right of residency and right to work in Rwanda at the time of application).

How to apply:

Interested candidates are invited to submit their applications to [email protected]. not later than 9th December

The subject of your e-mail MUST indicate the reference code, the Position title as well as candidate’s names

IOM Rwanda will only accept applications along with updated CV (Nationality, Education, Experience including responsibilities) and an application letter (not more than one page).

Only shortlisted candidates will be contacted.

Posting period:

 

 

Operations Assistant Field Support/Airport at International Organization for Migration (IOM): (Deadline 9 December 2022)

VACANCY NOTICE

Open to Internal and external Candidates

Position Title	:	Operations Assistant Field Support/Airport
Organization Unit		: Operations
Duty Station	:	Kigali, Rwanda
Classification	: General Service Staff, Grade G4 (UN salary Scale for
		GS staff)
Type of Appointment	: One year Fixed-term, with possibility of extension
Estimated Start Date	:   As soon as possible
Closing Date	:	09.12.2022
Reference Code	:	VN 2022/25 -RW

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.

Context:

Under the overall supervision of the Chief of Mission and the general supervision of the Operations Manager and the direct supervision of the Senior Operations Assistant Field Support, the successful candidate will be responsible for carrying-out the following duties and responsibilities in relation to Operations in Kigali, Rwanda.

Core Functions / Responsibilities:

1. Undertake field support activities in an assigned area or areas, such as at an airport, transit center, third-party facility, camp-based operation, or sub-office, or in relation to transportation.
2. Perform airport services, such as providing custodial care of travel documentation; verifying identities and documentation, including exit permissions, visas, tickets and other items in the travel bag; assisting with airport formalities, including flight arrivals, curb-side assistance, check-in, luggage formalities, immigration procedures, security screening systems and customs clearance; escorting arriving individuals to ground transportation and departing individuals to their gates; visually confirming flights have departed; ensuring individuals with special needs or equipment receive appropriate support; and, as needed, sending notifications using relevant systems.
3. Assist individuals at transit centres or third-party facilities, including upon arrival with sign-in, verification of identity, orientation, food and non-food items and room assignments; during their stay with food and non-food items, instructions, briefings, activities, and resolution of issues; and upon departure for medical appointments, return travel or onward travel with briefings, luggage support and transition to transportation. Enter and update relevant data in the appropriate systems and ensure vulnerable individuals are assisted in a manner that ensures their safety, security, and comfort; report all issues immediately to the appropriate supervisor(s).
4. Provide assistance at transit centres and third-party facilities for extended periods of up to 12 hours and during overnight periods, ensuring the needs of individuals are met throughout their stay. Communicate promptly with third-party facility representatives and/or supervisors if issues arise.
5. Assist in the coordination of transportation from consolidation points, transit centres and third-party facilities, including liaising with service providers, ensuring the identity verification, readiness and organization of individuals being transported, and providing relevant briefings. Assist with baggage sorting, tagging, and handling and escort individuals on transportation as needed. Ensure individuals with special needs are provided with appropriate services and report any issues to supervisors immediately.
6. Provide selection mission support, exit permit support and/or interpretation services for individuals at the airport, in transit centres, camps, consolidation points and third-party facilities or during transport by air, ground or water.
7. Provide regular feedback on work being accomplished to the Operations Assistant (Team Leader) and/or supervisors and team members and keep supervisors immediately informed of any issues requiring their attention.
8. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert the Operations Assistant (Team Leader) or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.
9. Perform such other duties as may be assigned.

Required Qualifications and Experience

Education

• Bachelor’s degree with two years relevant work experience required, or
• High school diploma/certificate with four years of working experience.

Experience

• Prior Movement Operations or transportation experience is a strong advantage; and,
• Strong computer skills – Word, Excel and Internet
• Camp Management experience

Languages

Fluency in English and Kinyarwanda,  French and Swahili is an added advantage.

Required Competencies

Values

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies

• Accountability – Meets deadline, cost, and quality requirements for outputs
• Client Orientation – Identifies and monitors changes in the needs of clients, including donors, governments, and project beneficiaries;
• Continuous Learning – Keeps abreast of developments in own professional area
• Communication – Clearly communicates, and listens to feedback on, changing priorities and procedures;
• Creativity and Initiative – Proactively develops new ways to resolve problems
• Leadership and Negotiation – Presents goals as shared interests;
• Planning and Organizing – Sets clear and achievable goals consistent with agreed priorities for self and others;
• Professionalism – Masters subject matter related to responsibilities;
• Teamwork – Actively contributes to an effective, collegial, and agreeable team environment;

Other

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.

Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.

How to apply:

Interested candidates are invited to submit their applications to [email protected] . not later than 9th December 2022

The subject of your e-mail MUST indicate the reference code, the Position title as well as candidate’s names

IOM Rwanda will only accept applications along with updated CV (Nationality, Education, Experience including responsibilities) and an application letter (not more than one page).

Only shortlisted candidates will be contacted.