3 Job Positions of IT Systems Support Officer at NATIONAL IDENTIFICATION AGENCY(NIDA): (Deadline 2 February 2022)

3 Job Positions of IT Systems Support Officer at NATIONAL IDENTIFICATION AGENCY(NIDA): (Deadline 2 February 2022)

3 Job Positions of IT Systems Support Officer at NATIONAL IDENTIFICATION AGENCY(NIDA): (Deadline 2 February 2022)

Job description

 Test, and report the systems related issues to the supervisor;
 To participle actively with other technical staff on the preventive maintenance of NIDA systems;
 Consolidate and reports end users’ needs;
 Advise changes or upgrade of the systems;
 Participate in the process of systems upgrade;
 Participate in the process of new system development process;
 Provide first line assistance to users on the NIDA systems;
 Monitor, resolve issues where applicable and escalate to the appropriate IT staffs;
 Provide feedback to the end users on the raised issues;
 Ensure that all NIDA systems and process issues and incidents are logged and tracked using formal documentation;
 Train systems users;
 Support and reinforce the lessons learned during end user trainings;
 Produce monthly, quarterly and annual reports on training provided;
 Advise supervisor accordingly.

Minimum Qualifications

  • Advanced diploma in Software Engineering

    Experience: 0

  • Advanced diploma in Computer Science

    Experience: 0

  • Advanced diploma in Computer Engineering

    Experience: 0

  • Advanced diploma in Information and Communication Technology

    Experience: 0

  • Bachelor’s Degree in Software Engineering

    Experience: 0

  • Bachelor’s Degree in Computer Science

    Experience: 0

  • Bachelor’s Degree in Computer Engineering

    Experience: 0

  • Bachelor’s Degree in Information and Communication Technology

    Experience: 0

  • Bachelor’s Degree in Information Management Systems,

    Experience: 0

  • Advanced Diploma in Information Management System

    Experience: 0

  • Advanced Diploma (A1) in Telecommunication Engineering

    Experience: 0

  • Bachelor’s Degree in Electrical and Electronic Engineering

    Experience: 0

  • Bachelor’s Degree in Telecommunication Engineering

    Experience: 0

  • Advanced Diploma in Electromechanical Engineering

    Experience: 0

  • Bachelor’s Degree in Electromechanical Engineering

    Experience: 0

  • Bachelor’s Degree in Mechanical Engineering

    Experience: 0

  • Advanced Diploma in Mechanical Engineering.

    Experience: 0

  • Bachelor’s Degree in Electronic Engineering

    Experience: 0

  • Advanced Diploma (A1) in Electronic Engineering

    Experience: 0

  • Advanced Diploma (A1) in Electrical and Electronics engineering

    Experience: 0

Competency and Key Technical Skills

  • Integrity

  • Strong critical thinking skills and excellent problem solving skills.

  • Inclusiveness

  • Accountability

  • Communication

  • Teamwork

  • Client/citizen focus

  • Professionalism

  • Commitment to continuous learning

  • Resource management skills

  • Analytical skills

  • Problem solving skills

  • Decision making skills

  • Time management skills

  • Risk management skills

  • Performance management skills

  • Results oriented

  • Digital literacy skills

  • Proficiency in Internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks

  • Ability to manage and troubleshoot TCP / IP networking issues

  • Experience in Desktop Support, Network Administration and System Administration

  • Ability to repair PCs and other hardware equipment

  • Fluency in Kinyarwanda, English and/ or French. Knowledge of all is an added advantage

  • Knowledge of ICT specifications for different equipment, PCs, Printers, scanners, etc

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