4 Job Positions at Mantis Akagera Game Lodge: (Deadline 23 May 2024)
Commis Chef at Mantis Akagera Game Lodge: (Deadline 23 May 2024)
JOB DESCRIPTION: Commis Chef
1. Department
KITCHEN
2. Reports to
Executive Chef
Senior Sous Chef
Job purpose
A Cook assist with food preparation and cooking under the supervision of a qualified Chef.
Position Description
Main Outputs and Responsibilities for This Position
TASKS, DUTIES & RESPONSIBILITIES
Understanding the companies Policies, Procedures, Operational Principles and the components involved in the day to day operations of the Kitchen Departments.
Ensure ingredients and final products are fresh.
Follow recipes, including measuring, weighing and mixing ingredients.
Prepares, cooks, bake, grill, steam and boil and serves meats, vegetables, fish, poultry sauces, vegetables, soups, and other foods.
Present accompaniment and arrange final dishes.
Occasionally serve food.
Maintain a clean and safe work area, including handling utensils, equipment and dishes
Handle and store ingredients and food.
Maintain food safety and sanitation standards.
Clean and sanitize work areas, equipment and utensils.
Check quality and freshness of ingredients and equipment.
Assists and keeps kitchen Fridges/Floors/Workplace and Scullery clean at all times.
Assists with scullery duties, kitchen scrub down duties, storage duties of operating equipment.
Cuts, trims and debones meats and poultry for cooking.
Garnishes and portions cooked foods.
Helps with the preparation of buffets and be available to assist with the service of the buffets.
Avoids unnecessary wastage and report on shrinkage.
Must be able to perform and assist with prep work if necessary.
Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards and Accor Policies & Procedures Manual.
Always Recognize and greet the guests first.
Respond to any reasonable tasks as assigned by superiors.
Responsible for the highest level & standard of cleanliness and Hygiene in all areas.
Assist to collect requested products from the store.
Use hands to lift, carry, or pull objects that may be heavy.
Ensuring all equipment are clean and well maintained.
Ensures that chemicals is strictly used according to the specification sheets, Health and Safety regulations and in accordance to the companies Policies & Procedures
If required to wear protective gear while using chemicals ensure that its available. (gloves, masks, goggles)
Follows proper safety, hygiene, and sanitation practices
GUEST SATISFACTION
Ensures that all guests are welcome in a professional, efficient and courteous manner.
Liaises with all guests, ascertaining their requirements and co-coordinating these needs to the standards laid down by the companies Policies & Procedures.
Greets guests in a warm and friendly manner.
Answers calls in a professional manner and within 3 rings.
Follow-ups are done to ensure the guest’s request, query or needs has been actioned and guest is satisfied.
To have thorough knowledge of all facilities and services offered by the lodge.
RESPONSIBLE BUSINESS
Shows involvement and is interested in environmental and or social & ethical issues by participating in responsible business activities.
Promotes the Responsible Business programme to guests at all times using the Accor “Planet 21” principles.
Is actively involved in finding ways of reducing waste, plastic and minimizing energy usage.
Work closely with the hotel in participating where possible in community-based projects.
Maintain awareness of new initiatives and the continuously growing social economic Program of the hotel.
Participate and actively control all forms of waste and ensure accurate recycling of all glass, papers, plastics, aluminum, and steel form all areas to waste
Actively participate in the Food & Beverage waste program of the Hotel.
HEALTH AND SAFETY
Be familiar with the companies Health & Safety Policies & Procedure and any other related laws.
Adheres to all Health & Safety regulations, Policies & Procedures and ensure that all staff adheres to these regulation, policies & procedures.
Ensure a strong Health & Safety culture, directing and overseeing workplace safety programs to regulation compliance, employee awareness and an accident-free workplace guided by the Rwandan Labor Law and the companies Policies & Procedures.
Ensures that all potential and real hazards are reported and reduced immediately.
Fully understands the hotel’s fire and emergency Policies & Procedures.
Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees.
Stimulates and encourages a general awareness of health and safety.
Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening.
Ensures that the highest standards of personal hygiene, dress, appropriate uniform, appearance, and conduct is maintained by all employees in the department.
Act as employee representative on the Health & Safety committee.
Ensure all front and back of house areas operate effectively and efficiently and maintain the highest level of cleanliness, safety and hygiene.
Follows food safety and sanitation procedures with HACCP guidelines.
HUMAN RESOURCES
Maintain the highest standard of appearance and social skills in according to the companies Human Resources Policies & Procedures.
Be familiar with the staff handbook, house rules, Code of Conduct, Health and Safety Policies & Procedures pertaining to your area of responsibilities.
Be familiar with the company’s Disciplinary codes.
Well-groomed at all times and dresses in accordance to the Company uniform and name badge issued to you and your subordinates.
Attends training as and when required.
Attends all relevant departmental meeting or other relevant scheduled meeting.
Other Special Requirements
To perform other reasonable duties as directed by your immediate Manager.
To be available to work overtime at the request of Management.
Qualifications, Skills/Experience & Personal Attributes
Diploma Culinary Art
Minimum 3 years’ experience in similar role
Proven experience in working within the food industry as a commis chef or relevant roles
Working knowledge of commis chef techniques and the cold kitchen process
Creative ability with Artistic skill of making cold kitchen products and other different salads and juices
Keen attention to details
Team working
Working conditions
The Job’s responsibilities sometimes may require working extra hours and the working days include weekends and public holidays.
Front Office Manager at Mantis Akagera Game Lodge: (Deadline 23 May 2024)
JOB DESCRIPTION: FRONT OFFICE MANAGER
1. Department
ROOMS
2. Reports to
General Manager
3. Responsible for
Front Office Supervisor Reservationists Receptionist Guest Relations Porters
Job purpose
Under the general guidance of the General Manager assess, evaluate and ensure that long-term and
short-term goals of all Front Office operations are met. Coordinate Front Office operation to provide
efficient, prompt, courteous and proactive services to guest.
All work is carried out in line with the hotel’s guidelines, the departmental business plan, and ACCOR
Policies & Procedures and service concepts.
Position Description
Main Outputs and Responsibilities for This Position
TASKS, DUTIES & RESPONSIBILITIES
Understanding the companies Policies, Procedures, Operational & Financial Principles and the
components involved in the day to day running & operations of the Front Office Departments.
Achieves guest satisfaction and room revenue goals by supervising the Front Office operation.
Ensures that Front Office is staffed according to need by utilizing business forecasts to schedule employees.
Oversees and participates in the prompt and courteous check-in and check-out of guests.
Addresses questions or problems pertaining to customer room accommodations and rates.
Controls open and closed dates, room availability for both events and accommodation.
Keeps effective key control and participates in matters relating to customer room security.
Monitors advance deposit, credit procedures and cash ups.
Responds to positive and negative comments expressed in comments from guests, and in comment cards, and develops strategies to improve.
Checks the arrival list, conference guest list, and VIP list and inform appropriate individuals on returning guests, VIP’s and special guests.
Is proficient in all Front Office Procedures to be a resource when needed.
Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation.
Monitors Front Office activities regarding discounts, billing instructions, and compliance with hotel credit policies.
Analyses the rate variance report to ensure proper room rate and revenue control.
Analyses credit check report daily for possible doubtful accounts.
Conducts weekly room inspections to ensure it is kept in the best condition, and recommends preventive maintenance to the General Manager where needed.
Randomly inspects all Housekeeping’s areas on a daily basis to ensure furnishing, facilities and equipment are clean, well maintained and replaced if necessary
Ensures that all reports associated with the department are accurate and produced on time.
Supplies relevant information to other departments to assists them in planning and running their departments.
Maintain a presence in the lobby during peak check-in and checkout times, assisting with guest queries.
Fully familiar with all ACCOR Policies & Procedures, ACCOR Internal Audit procedures, as well as the ACCOR Loyalty programme.
Is responsible for keeping records and filing systems within the Front Office department.
Is responsible for the effective operation of all Hotel systems pertaining to the operation of the Front Office.
Ensures all relevant documentation and correspondence is received from reservations on a daily basis.
Directly responsible for Pay Master status, deposits and credit facilities.
Manages and authorize daily allowances and revenue adjustments.
Ensures that credit control procedures are strictly adhered to, that no accounts exceeds the stipulated limits without prior approval and that written confirmation, purchase orders or order numbers are recorded and on file.
Manages and control outstanding group, agent and individual accounts as laid out in the companies Policies & Procedures.
Checks all departures, method of payments, vouchers and correspondence on a daily basis.
Checks that the Night Audit and back-ups has run and is completed.
Checks and sign off the Night audit pack.
Ensures strict control and checks over all company and Audit Policies & Procedures involving cashier functions, (cash, banking’s, billing), reservations, costs and expenses, market and rate codes discrepancies, rate overrides, profiles, operational reports and variances.
Manages and maintain daily departmental handovers.
Check that guest accounts are maintained and revenues processed correctly.
Checks that correct data is obtained from guests and updated on the Property Management System.
Do “spot” float checks after a shift to ensure that companies Policies & Procedures pertaining to this function is adhered to in order to minimize financial losses.
Do “spot” checks after a shift on pit check reports, rate check report, rate variance reports to ensure that the companies Policies & Procedures pertaining to this function is adhered to in order to minimize financial losses.
GUEST SATISFACTION
Manage and Lead the team to ensure that standards are of exceptional quality and care is put into the end product.
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Acts as the “Service Champion” for the Front Office & Housekeeping and creates a positive atmosphere for guest relations.
Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
Strives to improve service performance.
Empowers employees to provide excellent customer service.
Responds to and handles guest problems and complaints.
Observes service behaviors of employees and provides feedback to individuals and/or managers.
Liaises with all guests, ascertaining their requirements and co-coordinating these needs to the standards laid down by the companies Policies & Procedures.
Greets guests in a warm and friendly manner.
Answers calls in a professional manner and within 3 rings.
Follow-ups are done to ensure the guest’s request, query or needs has been actioned and guest is satisfied.
To have thorough knowledge of all facilities and services offered by the lodge.
HUMAN RESOURCES
Maintain the highest standard of appearance and social skills in according to the companies Human Resources Policies & Procedures.
Be familiar with the staff handbook, house rules, Code of Conduct, Health and Safety Policies & Procedures pertaining to your area of responsibilities.
Be familiar with the company’s Disciplinary codes.
Be familiar with the units training and development plans and strategies.
Attends all relevant departmental meeting or other relevant scheduled meeting.
Conducts and manage induction and training of new staff members and students.
Controls and keep staff records up to date such as timekeeping, absenteeism, sick leave, overtime and days off.
Carries out disciplinary actions if and when required.
Ensures that the implementation of a performance management system is successful and seen to be fair and supported by all staff.
Holds regular performance appraisals with staff identifying areas for development and training needs and ensuring that this training is affected.
Ensure that consistent application of the performance management is applied.
Review departmental performance against the objectives set
Ensures all staff is present on the designated shifts.
Fosters and develops effective employee relations between kitchen production and restaurant service, as well as with other departments within the hotel.
Keeps effective internal communications, including daily meetings with all staff to ensure optimum team work and productivity
Looks for ways to motivate and challenge employees.
Contributes to identifying and implementing employees training schemes to ensure that standard company operating standards and procedures and employment equity targets are met
Well-groomed at all times and dresses in accordance to the Company uniform and name badge issued to you and your subordinates.
Attends training as and when required.
Conducts relevant training sessions of standards, and the companies Policies & Procedures to your areas of responsibilities.
Attends all relevant departmental meeting or other relevant scheduled meeting.
Screens, interviews and selects potential staff for the department.
Checks that own staff meets and exceeds expectations by training and encouraging staff to provide highly professional service.
Identifies training needs.
Identifies employees with potential for promotion and/or transfer and makes appropriate development plans for him or her together with the General Manager & Talent & Culture Manager.
Works closely with the Talent & Culture Manager on the following:
Performance appraisals
Coaching
Counselling
Discipline and grievance
Employee relations
Succession planning
Establishes and maintains effective internal communications, including weekly meetings with own staff to ensure optimum team work and productivity
Looks for ways to motivate and challenge employees.
HEALTH & SAFETY
Be familiar with the companies Health & Safety Policies and Hygiene Standards and any other related laws
Ensure a strong health and safety culture, directing and overseeing workplace safety programs to regulation compliance, employee awareness and an accident free workplace guided by the Rwandan Labor Law and the companies Policies & Procedures.
Plays a role in the Health & Safety Committee.
Ensures that all potential and real hazards are reported and reduced immediately.
Fully understands the hotel’s fire, emergency, and bomb procedures.
Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees.
Ensures that all employees in the department work in a safe manner that does not harm or injure self or others.
Stimulates and encourages a general awareness of health and safety in tasks and activities carried out within the department.
Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct of hotel employees is maintained by all employees in the department
Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities.
Ensure that all Food & Beverage service areas are HACCP complaint
RESPONSIBLE BUSINESS
Shows involvement and is interested in environmental and or social & ethical issues by participating in responsible business activities.
Promotes the Responsible Business programme to guests at all times using the Accor “Planet 21” principles.
Is actively involved in finding ways of reducing waste, plastic and minimizing energy usage.
Work closely with the hotel in participating where possible in community-based projects.
Maintain awareness of new initiatives and the continuously growing social economic Program of the hotel.
Participate and actively control all forms of waste and ensure accurate recycling of all glass, papers, plastics, aluminum, and steel form all areas to waste.
Actively participate in the Food & Beverage waste program of the Hotel.
Other Special Requirements
To perform other reasonable duties as directed by your immediate Manager.
To be available to work overtime at the request of Management.
To perform duty manager shifts as and when required.
Qualifications, Skills/Experience & Personal Attributes
Bachelor Degree in Hospitality Management, Business Administration or related field with proven experience in front office activities
Minimum 5 years’ experience in front office Management
High level of computer literacy with the emphasis on Office applications and a Property Management system (Opera) applicable to the outcomes required.
Excellent communication skills enabling verbal and written communications on all levels.
Fluent in English.
The ability to plan, organise, lead and control in the work environment to achieve the business objectives
The ability to identify and resolve a problem by applying problem solving techniques in the best interest of all stakeholders
The ability to interact with people at all levels.
Internally and externally well-groomed and a sense of diplomacy
Leadership skills
Team management skills
Working conditions
The Job’s responsibilities sometimes may require working extra hours and the working days include weekends and public holidays.
How to Apply:
Interested candidates should send their both application letter and well detailed CV together with certificates not later than 23rd May 2024 via the mail:Thadee.gatabazi@mantiscollection.com CC: Daniel.nsengiyera@mantiscollection.com
Talent & Culture Manager
Rooms Division/Front Office at Mantis Akagera Game Lodge: (Deadline 23 May 2024)
JOB DESCRIPTION: FRONT OFFICE SUPERVISOR
1. Department
ROOMS DIVISION | FRONT OFFICE
2. Reports to
Front Office Manager
3. Responsible for
Receptionist Guest Relations Officer Night Auditor Porters
Job purpose
The Front Office Supervisor is responsible for the supervision of all Front Desk Operations on a daily basis in accordance to the companies Policies & Procedures and Standards as laid down, in order to achieve the highest occupancy percentage at the best possible room rates and ensuring a high standard of personal services to all guests, enhancing Akagera Game Lodge’s reputation as superior.
Position Description
Main Outputs and Responsibilities for This Position
TASKS, DUTIES & RESPONSIBILITIES
Understanding the companies Policies, Procedures, Operational and Financial Principles and the components involved in the day to day running and supervision of reception.
Ensures that guest accounts are maintained and transactions processed during their stay.
Performs and check cashier functions according to companies Policies & Procedures.
Processes and check daily banking’s according to company Policies & Procedures.
Checks that correct data is obtained from guests and updated on the Property Management System.
Float checks is done after each shift and signed off by shift supervisor and Front Office Management.
Ensures and check that on each shift a pit check report is completed and signed off by receptionist, shift supervisor and Front Office Management.
Ensures and check that on each shift a rate check report is completed and signed off by receptionist, shift supervisor and Front Office Management.
Ensures and check that on a daily basis a shift check-list is completed and necessary reports attached then signed off by shift supervisor and Front Office Management.
Variances or queries is recorded, actioned and handed over to Front Office Management at all time.
Ensures that Front Office, Audit and company Policies & Procedures are adhered to.
Understands and apply these Procedures to daily supervision of reception.
Drives revenues and promote the properties services and facilities to maximise revenues.
Controls reception cost in accordance to the budget’s set out.
Performs monthly stock takes of Front Office stationary and other related items.
Be familiar with the monthly department budgets and targets set to achieve.
Carries out and supervise shift handovers, meetings and guest feedback sessions with reception staff.
Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
Maintain communication channels between hotel guests and all Hotel departments both verbally and in writing as required.
Attend to other duties as requested by Management.
Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
Fully familiarized with all the Hotel & Company Policies & Procedures, as well as all the Accor programmes offered such as Loyalty programmes, audit and service measurement programmes.
Ensure that all requested reports associated with the department are accurate and produced on time.
Assists in identifying training requirement of the functions as managed and assists with implementation of regular training programmes.
Assists with keeping records and filing systems within the Front Office department.
Manage all Pay Masters and City Ledger accounts according to the companies Policies & Procedures.
Share responsibility for the effective operation of all Hotel systems pertaining to the operation of the Front Office.
Cover all shift as and when required.
Shares accountability for the maintenance of all standards in the department at all times.
Supports the implementation and adherence of all applicable guest satisfaction mechanisms focusing on ongoing service and product improvement resulting in guest loyalty.
Serves on hotel committees as determined by the Front Office Manager and / or General Manager.
Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
Manages department controllable expenses to achieve or exceed budgeted goals.
GUEST SATISFACTION
To supervise and control the daily running of the reception desk with the intention of ensuring that the highest standard of performance and service is achieved. Guests are welcomed, registered and assisted in a professional, efficient and courteous manner.
Liaises with all guests, ascertaining their requirements and co-coordinating these needs to the standards laid down by the companies Policies & Procedures.
Greets guests in a warm and friendly manner.
Answers calls in a professional manner and within 3 rings.
Follow-ups are done to ensure the guest’s request, query or needs has been actioned and guest is satisfied.
To have thorough knowledge of all facilities and services offered by the lodge, to enable receptionist to sell and promote the property to in-house and prospective guest’s.
Guest complaints are handled effectively and handed over to Front Office Manager and General Manager.
Assists in-house guest’s and prospective guest’s with any Reservations and any other facilities offered.
RESPONSIBLE BUSINESS
Shows involvement and is interested in environmental and or social & ethical issues by participating in responsible business activities.
Promotes the Responsible Business programme to guests at all times using the Accor “Planet 21” principles.
Is actively involved in finding ways of reducing waste, plastic and minimizing energy usage
HEALTH AND SAFETY
Be familiar with the companies Health & Safety Policies & Procedure and any other related laws.
Adheres to all Health & Safety regulations, Policies & Procedures and ensure that all staff adheres to these regulation, policies & procedures.
Ensure a strong Health & Safety culture, directing and overseeing workplace safety programs to regulation compliance, employee awareness and an accident-free workplace guided by the Rwandan Labor Law and the companies Policies & Procedures.
Ensures that all potential and real hazards are reported and reduced immediately.
Fully understands the hotel’s fire and emergency Policies & Procedures.
Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees.
Stimulates and encourages a general awareness of health and safety.
Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening.
Ensures that the highest standards of personal hygiene, dress, appropriate uniform, appearance, and conduct is maintained by all employees in the department.
Act as employee representative on the Health & Safety committee.
HUMAN RESOURCES
Maintain the highest standard of appearance and social skills in according to the companies Human Resources Policies & Procedures.
Be familiar with the staff handbook, house rules, Code of Conduct, Health and Safety Policies & Procedures pertaining to your area of responsibilities.
Be familiar with the company’s Disciplinary codes.
Well-groomed at all times and dresses in accordance to the Company uniform and name badge issued to you and your subordinates.
Attends training as and when required.
Conducts relevant training sessions of standards, and the companies Policies & Procedures to your areas of responsibilities.
Attends all relevant departmental meeting or other relevant scheduled meeting.
Conducts and manage induction and training of new staff members and students.
Other Special Requirements
To perform other reasonable duties as directed by your immediate Manager.
To be available to work overtime at the request of Management.
Qualifications, Skills/Experience & Personal Attributes
Bachelor Degree in Hospitality with proven experience in front office activities
Minimum 3 years’ experience in front office supervision
High level of computer literacy with the emphasis on Office applications and a Property Management system (Opera) applicable to the outcomes required.
Excellent communication skills enabling verbal and written communications on all levels.
Fluent in English.
The ability to plan, organise, lead and control in the work environment to achieve the business objectives
The ability to identify and resolve a problem by applying problem solving techniques in the best interest of all stakeholders
The ability to interact with people at all levels.
Internally and externally well-groomed and a sense of diplomacy
Leadership skills
Team management skills
Working conditions
The Job’s responsibilities sometimes may require working extra hours and the working days include weekends and public holidays.
Pastry Chef at Mantis Akagera Game Lodge: (Deadline 23 May 2024)
JOB DESCRIPTION: PASTRY CHEF
1. Department
KITCHEN
2. Reports to
Executive Chef
Job purpose
Helps provide smooth running services and a high standard of production by managing his/her section, works autonomously to produce dishes in compliance with cooking instructions, supervises the commis chefs’ work, organisation, coordination and service for one area of the kitchen.
Position Description
Main Outputs and Responsibilities for This Position
TASKS, DUTIES & RESPONSIBILITIES
Understanding the companies Policies, Procedures, Operational & Financial Principles and the components involved in the day to day operations of the Kitchen Departments.
Assist a Sous chef running kitchen operations in absence of Executive chef
Prepare a wide variety of goods such as cakes, cookies, pies, bread etc. following traditional and modern recipes
Create new and exciting desserts to renew our menus and engage the interest of customers
Incorporate local ingredients into baking
Decorate pastries using different icings, toppings etc. to ensure the presentation will be beautiful and exciting
Monitor stocks for baking ingredients such as flour, sugar etc. and make appropriate orders within budget
Check quality of material and condition of equipment and devices used for cooking
Guide and motivate pastry assistants and bakers to work more efficiently
Identify staffing needs and help recruit and train personnel
Maintain a lean and orderly cooking station and adhere to health and safety standards
Helps manage stocks of equipment by avoiding breakages.
Ensures that all mise-en-place is completed prior to food service.
Ensures that proper cooking methods are adhered to.
Ensure that all equipment being used is washed and cleaned after use.
Ensures that all items of equipment, which has been used, are correctly stored after they have been cleaned.
Ensures that stores, refrigerators and freezers in the department are always clean and tidy.
Uses skills to ensure that food items prepared are of the highest quality.
Helps with the preparation of buffets and be available to assist with the service of the buffets.
Follow recipes, including measuring, weighing and mixing ingredients.
Maintain food safety and sanitation standards.
Clean and sanitize work areas, equipment and utensils.
Check quality and freshness of ingredients and equipment.
Garnishes and portions of baked foods.
Helps with the preparation of buffets and be available to assist with the service of the buffets.
Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards and Accor Policies & Procedures Manual.
Respond to any reasonable tasks as assigned by superiors.
Responsible for the highest level & standard of cleanliness and Hygiene in all areas.
Assist to collect requested products from the store.
Ensuring all equipment are clean and well maintained.
Ensures that chemicals are strictly used according to the specification sheets, Health and Safety regulations and in accordance to the companies Policies & Procedures
If required to wear protective gear while using chemicals ensure that its available. (gloves, masks, goggles)
Follows proper safety, hygiene, and sanitation practices
GUEST SATISFACTION
Ensures that all guests are welcome in a professional, efficient and courteous manner.
Liaises with all guests, ascertaining their requirements and co-coordinating these needs to the standards laid down by the companies Policies & Procedures.
Greets guests in a warm and friendly manner.
Answers calls in a professional manner and within 3 rings.
Follow-ups are done to ensure the guest’s request, query or needs has been actioned and guest is satisfied.
To have thorough knowledge of all facilities and services offered by the lodge.
RESPONSIBLE BUSINESS
Shows involvement and is interested in environmental and or social & ethical issues by participating in responsible business activities.
Promotes the Responsible Business programme to guests at all times using the Accor “Planet 21” principles.
Is actively involved in finding ways of reducing waste, plastic and minimizing energy usage.
Work closely with the hotel in participating where possible in community-based projects.
Maintain awareness of new initiatives and the continuously growing social economic Program of the hotel.
Participate and actively control all forms of waste and ensure accurate recycling of all glass, papers, plastics, aluminum, and steel form all areas to waste
Actively participate in the Food & Beverage waste program of the Hotel.
HEALTH AND SAFETY
Be familiar with the companies Health & Safety Policies & Procedure and any other related laws.
Adheres to all Health & Safety regulations, Policies & Procedures and ensure that all staff adheres to these regulation, policies & procedures.
Ensure a strong Health & Safety culture, directing and overseeing workplace safety programs to regulation compliance, employee awareness and an accident-free workplace guided by the Rwandan Labor Law and the companies Policies & Procedures.
Ensures that all potential and real hazards are reported and reduced immediately.
Fully understands the hotel’s fire and emergency Policies & Procedures.
Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees.
Stimulates and encourages a general awareness of health and safety.
Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening.
Ensures that the highest standards of personal hygiene, dress, appropriate uniform, appearance, and conduct is maintained by all employees in the department.
Act as employee representative on the Health & Safety committee.
Follows food safety and sanitation procedures with HACCP guidelines.
HUMAN RESOURCES
Maintain the highest standard of appearance and social skills in according to the companies Human Resources Policies & Procedures.
Attends training as and when required.
Well-groomed at all times and dresses in accordance to the Company uniform and name badge issued to you and your subordinates.
Be familiar with the company’s Disciplinary codes.
Be familiar with the staff handbook, house rules, Code of Conduct, Health and Safety Policies & Procedures pertaining to your area of responsibilities.
Attends all relevant departmental meeting or other relevant scheduled meeting.
Trains commis chefs, students and interns to a high standard.
Responsible for the development and work performance of the junior staff in those parts of the kitchen for which she/he is responsible.
Other Special Requirements
To perform other reasonable duties as directed by your immediate Manager.
To be available to work overtime at the request of Management.
Qualifications, Skills/Experience & Personal Attributes
Diploma Culinary Art/Diploma in patisserie/food production
Minimum 3 years’ experience in pastry chef roles
Proven experience in working within the food industry as a pastry chef, baker, or relevant roles
Working knowledge of baking techniques and the pastry-making process
Creative ability with Artistic skill decorating cakes and other desserts
Keen attention to details
Team management skills
Working conditions
The Job’s responsibilities sometimes may require working extra hours and the working days include weekends and public holidays.
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