Quality Management Specialist at RWANDA DEVELOPMENT BOARD (RDB): (Deadline 1 September 2021)
Job description
– Organize and lead inspection of tourism entities to ensure quality standards and compliance with regulatory requirements;
– Organize and lead joint inspections of tourism entities for quality assurance on operational basis and during events as need arises;
– Ensure reporting and feedback on non-compliances found during inspections for total quality assurance;
– Follow up on the implementation of the recommendations during quality inspection for compliance;
– Develop and update standards, guidelines, procedures and checklists on quality standards for tourism entities and for regulatory compliance;
– Work closely with key stakeholders to ensure joint inspections are conducted on a continuing basis to enforce compliance with regulations and meeting of standards;
– Participate in the development and review of standards guidelines and classification criteria for tourism facilities at local, regional and international levels;
– Responsible for ensuring Service delivery complies to Statutory and Regulatory requirements;
– Develop strategies and mechanism for maintaining quality assurance standards in tourism Sector;
– Develop and review quality and safety policies and manage audits by third-party inspectors
– Evaluate and recommend corrective actions to resolve major quality problems in Tourism & Hospitality Industry;
– Finding ways to measure customer care satisfaction in hospitality and improve services;
– Handling customer complaints or any major incidents;
– Assist in ensuring that service levels across the industry are adequately and efficiently monitored and maintained;
– Prepare weekly, monthly, Quarterly and annual reports;
– Any other related assignment as may be directed by superior(s).
Minimum Qualifications
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Master’s Degree in Food Science and Technology
Experience: 3
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Bachelor of Science in Food Science and Technology
Experience: 5
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Master’s Degree in Hotel Management
Experience: 3
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Master’s Degree in Tourism Management
Experience: 3
-
Bachelor’s Degree in Hotel Management
Experience: 5
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Bachelor’s Degree in Tourism Management
Experience: 5
Competency and Key Technical Skills
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Integrity
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Strong critical thinking skills and excellent problem solving skills.
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Inclusiveness
-
Accountability
-
Communication
-
Teamwork
-
Client/citizen focus
-
Professionalism
-
Commitment to continuous learning
-
Strong command of written and spoken English;
-
Proficiency in French and Kinyarwanda is an added advantage;
-
Required relevant experience
-
Strong knowledge of the tourism sector-in particular, regulations, policies, standards and guidelines;
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Proven track record in coaching exceptional customer service;
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Ability to communicate and function professionally with different tourism entities across the country;
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Strong problem solving skills with ability to take full ownership of issues until they are completely resolved;
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Creative and pragmatic with ability to develop and implement solutions to identified problems;
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Proven ability to mentor, motivate and manage a team effectively to deliver on assigned tasks;
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Creative and pragmatic with ability to develop and implement solutions to identified problems
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Analytical and Critical thinking skills with ability to analyses various data streams of data to determine trends in the industry’s compliance with regulations and standards and make recommendations
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Strong planning and organizational skills with high level of attention to detail- able to effectively plan and prioritizes multiple tasks and work well under pressure to complete tasks in the assigned timelines;
Sector Analyst at RWANDA DEVELOPMENT BOARD (RDB): (Deadline 1 September 2021)
Develop and monitor progression of the deal pipeline in the assigned sector;
Profile and target potential investors, hold initial discussions and maintain close investor follow up;
Ensure rapid response to investor follow up questions, prepare tailored pitch documents for investors and drives advanced deal discussions;
Lead advanced discussions with investors – undertake assessment/quality check of investor proposals and coordinate response to proposal within GoR;
Direct research and translate to tangible implications;
Ensure close coordination with the other departments in the CIO office – share sector specific information with the marketing team; ensure smooth handover to transaction support team; monitor follow up of previous investors by Reinvestment/Export Growth and escalate business climate concerns/issues raised;
Direct and manage research towards tangible outcomes – define sector specialist’s weekly work plan and manage the specialist’s performance;
Any other duties as required by the hierarchical supervisor.
Minimum Qualifications
-
Bachelor’s Degree in Public Policy
Experience: 5
-
Master’s Degree in Public Policy
Experience: 3
-
Bachelor’s Degree in Management
Experience: 5
-
Bachelor’s Degree in Development Studies
Experience: 5
-
Master’s Degree in Economics
Experience: 3
-
Master’s Degree in Management
Experience: 3
-
Master’s Degree in Development Studies
Experience: 3
-
Bachelor’s Degree in Finance
Experience: 5
-
Master’s Degree in Finance
Experience: 3
-
Bachelor’s Degree in Economics
Experience: 5
Competency and Key Technical Skills
-
Integrity
-
Strong critical thinking skills and excellent problem solving skills.
-
Inclusiveness
-
Accountability
-
Communication
-
Teamwork
-
Client/citizen focus
-
Professionalism
-
Commitment to continuous learning
-
Capabilities in report writing and presentation skills
-
Advanced knowledge of sector;
-
Ability to develop comprehensive business plans & assess investment risks and merits;
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Deep understanding of industry trends and translation to business opportunities;
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Strong knowledge of priority sector with demonstrated experience in at least one of priority focus areas;
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Extensive experience in directing research and analysis;
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Strong ability to develop investor relationships, drive investor deal discussions and manage large investor pipeline;
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Strong networking skills with ability to form relationships quickly and maintain extensive investor networks;
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Demonstrated leadership skill with ability to lead teams & directing analysis/output;
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• Pragmatic flexibility with ability to respond quickly to changing environment and find realistic solutions to complex problem
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Highly organized with ability to multitask and work well in a fast-paced environment;
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Strong command of written and spoken English;
-
Proficiency in French and Kinyarwanda is an added advantage;
-
Required relevant experience
-
Highly analytical with excellent public relations and interpersonal skills, detail orientated, proper communication and presentation skills;
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Pragmatic flexibility with ability to respond quickly to changing environment and find realistic solutions to complex proble
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– Ability to understand and apply fundamental concepts and principles related to investigating facts, gathering and packaging of information for effective delivery to audiences
Strategic Placement Specialist at RWANDA DEVELOPMENT BOARD (RDB): (Deadline 1 September 2021)
Job description
– Analyse job vacancies and employment opportunities trends and share information to universities and employment service centers for training program calibrating;
– Engage and devise different mechanisms to build capacities of career service centres at universities and employment service agencies/centers to ensure effective matching of job seekers and employers;
– Identify potential investors that needs recruitment solutions and connect them to professional recruitment agencies that have partnership with RDB;
– Support the design of the framework and monitoring of labour market testing and work permit of foreign workers;
– Make use of the systems and platforms in place (i.e. KORA jobportal, LinkedIn, Skills Database, internship) to match job seekers to employment opportunities and support updating of databases
– Support and ensure Employment Service Centers (KESC, MESC & HESC) are well coordinated and functional at maximum capacity
Minimum Qualifications
-
Master’s Degree in Human Resource Management
Experience: 0
-
Bachelors Degree in Human Resource Management
Experience: 2
-
Master of Industrial & Labour Relations
Experience: 0
-
Bachelor’s Degree in Industrial & Labour Relations
Experience: 2
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Master’s Degree in Labour Economics
Experience: 0
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Bachelor’s Degree in Labour Economics
Experience: 2
Competency and Key Technical Skills
-
Integrity
-
Strong critical thinking skills and excellent problem solving skills.
-
Inclusiveness
-
Accountability
-
Communication
-
Teamwork
-
Client/citizen focus
-
Professionalism
-
Commitment to continuous learning
-
Strong command of written and spoken English;
-
Proficiency in French and Kinyarwanda is an added advantage;
-
Required relevant experience
-
Strong knowledge of the laws, policies, procedures and standards in relation to labour and performance management;
-
Demonstrated ability to effectively use the required computer programs and applications such as IPPIS:
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Strong ability to work under pressure, multi-task and deliver as expected;
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High levels of integrity, confidentiality with high professional and ethical standards
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Strong interpersonal and communication skills;
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Flexibility, team player, creative, self-starter with ability to balance staff welfare programs
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Excellent Communication, report writing and presentation skills;
Product Development Analyst at RWANDA DEVELOPMENT BOARD (RDB): (Deadline 1 September 2021)
Job description
– Reliably contribute to formulation of strategies to diversify and develop different tourism products;
– Proposing draft strategies to address factors that hinder the development and diversification of tourism products;
– Identify the existing and potential tourism sites and develop appropriate strategies aiming to strategically develop them;
– Contribute to the development of strategies for the diversification of tourism products;
– In collaboration with the Division Manager, follow up the implementation of strategic tourism projects and facilities;
– Strategically, collaborate and assist both the private and public stakeholders to ensure tourism destination management areas are well developed;
– Research and analyze unique tourism products to develop for both normal and niche markets;
– Timely analyze and communicate necessary changes regarding tourism products as per targeted markets;
– Provide industry with information on tourism business opportunities;
– Identifying new product and gathering market requirements as well as determine business-case and feasibility;
– Ensure the maintenance of tourism facilities and infrastructure;
– Support development of new tourism products in protected areas;
– Upgrade and diversify the product range and services to meet or exceed the expectations of tourists;
– Coordinate building product roadmaps as well as working to a critical path and ensuring all products are produced on schedule;
– Contribute in formulation of Terms of References-ToRs to hire personnel needed in any related work to product development and diversification;
– Contribute in development of content proposals for strategic partnerships in the product development and diversification, including draft MoUs and agreements;
– Analyses and advises on the concession agreements of the tourism products/entities.
– Any other related assignment as may be directed by superior(s).
Minimum Qualifications
-
Bachelor’s Degree in Management
Experience: 5
-
Masters in Management
Experience: 3
-
Bachelor’s Degree in Development Studies
Experience: 5
-
Master’s Degree in Economics
Experience: 3
-
Master’s Degree in Development Studies
Experience: 3
-
Master’s Degree in Tourism Management
Experience: 3
-
Bachelor’s Degree in Tourism Management
Experience: 5
-
Bachelor’s Degree in Economics
Experience: 5
Competency and Key Technical Skills
-
Integrity
-
Strong critical thinking skills and excellent problem solving skills.
-
Inclusiveness
-
Accountability
-
Communication
-
Teamwork
-
Client/citizen focus
-
Professionalism
-
Commitment to continuous learning
-
Proficiency in French and Kinyarwanda is an added advantage;
-
Excellent command of written and spoken English;
-
Proven track record in the successful development of products, within a complex stakeholder environment.
-
Experience in managing a broad portfolio of products and services, across different life-stages.
-
Experience in product and/or project management experience within a service industry to increase revenues.
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Proven track record in commissioning market research and using data to successfully launch and drive usage of products.
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Strong leadership and organizational skills with ability to effectively direct team to deliver projects on time and on budget
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Ability to collect & analyses information from various sources to design projects that meet tourist demand and can attain scalability
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Strong knowledge of tourism industry in relation to the policies, strategies and regulations governing the industry;
-
Strong knowledge of Rwanda’s tourist attractions and available natural resources;
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Excellent creativity and innovation skills with ability to develop and new and diversified tourism products;
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Demonstrated ability to organize and prioritize work to ensure timely deadlines with high attention to detail
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Ability to work independently as well as collaboratively with cross-functional teams.
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