5 Job Positions at COPEDU PLC: (Deadline 27 September 2025)

5 Job Positions at COPEDU PLC: (Deadline 27 September 2025)

IT Digital Officer at COPEDU PLC: (Deadline 27 September 2025)

JOB VACANCY ANNOUNCEMENT

COPEDU Plc is a Public Limited Company licensed by the National Bank of Rwanda to operate as a Financial Institution registered in the Office of the Registrar General with Company Code:100544628, P.O Box.4053, Kigali. COPEDU Plc is a Deposit Taking Financial Institution operating in Rwanda offering Banking services as mandated under the Rwandan law.

COPEDU PLC wishes to encourage all qualified, capable, and interested candidates to apply for the position of IT Digital Officer.

Department: IT

Reports to: IT Operations Manager

Location: Kigali

General description

The IT Digital Officer supports the day-to-day operations of COPEDU’s IT infrastructure, with a particular focus on maintaining digital banking platforms, ensuring network and system reliability, and providing second-level technical support to staff. Reporting to the Manager of IT Operations, this role plays a key part in supporting system security, enhancing user experience, and contributing to digital transformation projects across the organization.

Key Responsibilities

• Install and configure hardware, software, and network systems in accordance with IT standards.
• Monitor and maintain computer systems, applications, and internal networks to ensure business continuity.
• Provide second-level technical support to employees across all departments, both in-person and remotely.
• Troubleshoot, diagnose, and resolve software, hardware, and connectivity issues.
• Set up and manage user accounts, access rights, and security settings.
• Assess the effectiveness of security measures protecting COPEDU Plc’s systems, applications, and internal networks to ensure client data safety.
• Support the implementation, testing, and maintenance of digital banking platforms and mobile applications.
• Collaborate with teams and vendors on IT-related projects, system upgrades, and integrations.
• Maintain up-to-date records of system configurations, issues, and resolutions.
• Ensure the operational efficiency of systems supporting the call center and customer interfaces.
• Assist in monitoring system usage, data backups, and recovery processes.
• Uphold data protection and IT security policies to ensure compliance with internal and regulatory requirements.
• Recommend improvements in IT processes, tools, and technologies to enhance operational performance.
• Conduct regular equipment maintenance, including electrical safety checks and updates.
• Maintain strong working relationships with service providers and technical partners.

REQUIRED PROFILE AND QUALIFICATIONS

• Bachelor’s degree in information technology, Computer Science, Computer Engineering, or a related field
• Minimum of 2 years of experience in IT support or infrastructure, ideally in a financial services or digital banking environment.
• Certifications in IT systems, networking, or security (e.g., CompTIA, Microsoft, Cisco) are an added advantage.
• Strong technical troubleshooting and problem-solving abilities
• Clear understanding of Core Banking System ICBS
• Database experience preferable MySQL
• Understanding of IT security standards and data protection principles
• Effective verbal and written communication skills.
• Effective verbal and written communication skills.

All applications must include:

• A motivation letter,
• A copy of the National ID,
• A detailed Curriculum Vitae (CV),
• Copies of academic and professional certificates.

What We Offer:

• Competitive and attractive salary package
• Annual leave allowance
• Long service recognition allowance
• Preferential interest rates on staff loans
• Annual performance bonus based on individual and company performance
• Medical insurance coverage
• Supportive and collaborative working environment
• Opportunities for continuous professional development and career advancement
• Etc.

Candidates are required to complete the online application form at the following
link: https://forms.gle/dbLy8ZCpotm46YEL7 no later than Saturday, 27th September 2025. Only selected candidates will be contacted. In case the link does not work, candidates are advised to send the required documents via
email to: hr-recruitment@copeduplc.rw

Done on September 18th, 2025.

KABERA RWAGATARE Charles 

Executive Director

 

 

IT Operations Manager at COPEDU PLC: (Deadline 27 September 2025)

JOB VACANCY ANNOUNCEMENT

COPEDU Plc is a Public Limited Company licensed by the National Bank of Rwanda to operate as a Financial Institution registered in the Office of the Registrar General with Company Code:100544628, P.O Box.4053, Kigali. COPEDU Plc is a Deposit Taking Financial Institution operating in Rwanda offering Banking services as mandated under the Rwandan law.

COPEDU PLC wishes to encourage all qualified, capable, and interested candidates to apply for the position of IT Operations Manager.

Department: IT

Reports to: Head of IT

Location: Kigali

General description

IT Operations is responsible for leading the design, implementation, and management of COPEDU’s IT systems. This includes overseeing IT operations, systems development and databases. The role ensures that IT services are secure, efficient, and aligned with the institution’s strategic and operational goals. The position also leads digital systems innovation and supports automation, business continuity, and regulatory compliance.

Key Responsibilities

• Lead the planning, development, deployment, and continuous improvement of business-critical systems and applications.
• Oversee the full systems development life cycle (SDLC), including requirements gathering, system design, development, testing, implementation, and ongoing support.
• Implement, maintain, and enforce COPEDU Plc’s IT policies, standard operating procedures, and compliance with internal controls and regulatory requirements.
• Supervise systems integration across digital banking platforms, core business applications, and third-party systems to ensure seamless functionality and data consistency.
• Ensure IT infrastructure, including servers, networks, storage, and cloud resources, is robust, scalable, and performing at optimal levels.
• Manage system backups, disaster recovery protocols, and business continuity planning to safeguard operational resilience.
• Identify, evaluate, and implement automation opportunities and technology upgrades to enhance operational efficiency.
• Monitor and strengthen cybersecurity posture, ensuring adherence to governance frameworks and internationally recognized security standards (e.g., ISO 27001).
• Ensure effective data protection measures to safeguard clients’ personal and financial information, in compliance with data privacy laws.
• Manage relationships with IT vendors and service providers, including contract negotiation, performance evaluation, and service level monitoring.
• Oversee helpdesk and technical support functions, ensuring timely resolution of user issues, system incidents, and service requests.
• Research, evaluate, and recommend emerging technologies that align with COPEDU Plc’s strategic goals.
• Maintain comprehensive and up-to-date documentation of IT architecture, system configurations, operational procedures, and change logs.
• Track and report on key IT performance indicators including SLAs, infrastructure uptime, incident response metrics, and systems availability.
• Lead, coach, and develop the IT Operations team, fostering a culture of service excellence, accountability, and continuous improvement.
• Collaborate with other departments to align IT initiatives with organizational priorities and ensure technology enables business success.

Required Qualifications and Skills

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• Minimum of 3 years of experience in IT support or operations, preferably in the banking sector.
• Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco, Python) are an added advantage.
• Strong technical troubleshooting and problem-solving skills.
• Clear understanding of Core Banking System (ICBS).
• Database experience, preferably MySQL.
• Knowledge of IT security standards and data protection principles.
• Effective verbal and written communication skills.
• Ability to work efficiently under pressure while maintaining high-quality standards.
• Demonstrates high integrity and strong work ethics in all tasks.

All applications must include:

• A motivation letter,
• A copy of the National ID,
• A detailed Curriculum Vitae (CV),
• Copies of academic and professional certificates.

What We Offer:

• Competitive and attractive salary package
• Annual leave allowance
• Long service recognition allowance
• Preferential interest rates on staff loans
• Annual performance bonus based on individual and company performance
• Medical insurance coverage
• Supportive and collaborative working environment
• Opportunities for continuous professional development and career advancement
• Etc.

Candidates are required to complete the online application form at the following
link: https://forms.gle/jhm9Te7Nj24XYgqu5 no later than Tuesday, 30th September 2025. Only selected candidates will be contacted. In case the link does not work, candidates are advised to send the required documents via
email to: hr-recruitment@copeduplc.rw

Done on September 18th, 2025.

KABERA RWAGATARE Charles 

Executive Director

 

 

Learning and Development Officer at COPEDU PLC: (Deadline 27 September 2025)

JOB VACANCY ANNOUNCEMENT

COPEDU Plc, is a Public Limited Company licensed by the National Bank of Rwanda to operate as a Financial Institution registered in the Office of the Registrar General with Company Code:100544628, P.O Box.4053, Kigali. COPEDU Plc is a Deposit Taking Financial Institution operating in Rwanda offering Banking services as mandated under the Rwandan law.

COPEDU PLC wishes to encourage all qualified, capable, and interested candidates to apply for the position of Learning and Development Officer.

Department: Human Capital

Reports to: Senior Human Capital and Development Officer

Location: Kigali

General Description:

Learning and Development officer position is responsible for executing training and development programs that support talent development, employee engagement, and skill enhancement, aligning with COPEDU’s strategic objective.

Key Responsibilities

• Design, implement, and manage staff development programs aligned with COPEDU Plc’s strategic and operational goals.
• Conduct regular training needs assessments to identify skills gaps and learning priorities across departments.
• Develop and manage in-house training programs or coordinate with external providers for specialized learning solutions.
• Ensure all learning initiatives follow industry best practices and meet organizational objectives.
• Manage the training and development budget, ensuring cost-effective program delivery and preparing regular reports on participation, costs, and outcomes.
• Facilitate and deliver impactful training sessions on topics such as leadership development, communication, compliance, customer service, and technical skills.
• Design and deliver onboarding programs for new hires, ensuring smooth integration and alignment with COPEDU Plc’s values.
• Develop a dedicated consumer protection module for induction training of new staff.
• Coordinate training initiatives for interns, management trainees, and other talent pipeline programs.
• Provide on-the-job training for newly hired employees.
• Develop and maintain comprehensive training materials aligned with organizational goals, job roles, and regulatory requirements.
• Continuously evaluate training effectiveness through assessments, feedback, and performance data, refining strategies to maximize impact.
• Advise and support line managers in identifying development needs, implementing individual development plans (IDPs), and executing talent management and succession planning initiatives.
• Stay informed on emerging learning technologies, tools, and best practices to enhance training quality and delivery.
• Foster a positive learning culture by building strong relationships with staff, management, and stakeholders.
• Support organizational change initiatives by developing targeted training interventions to facilitate adoption and behavior change.
• Maintain accurate records of employee training histories and ensure compliance with internal and regulatory training requirements.
• Perform other learning and development duties as assigned by the supervisor.

Required Qualifications and Skills:

• Bachelor’s Degree in Human Resource Management, Business Administration, Management, Public Administration, Project Management and Education or a related field.
• Minimum of 2 years’ progressive experience in coaching and training program development. Experience in a banking environment is an advantage.
• Excellent communication, organizational, and planning skills.
• Ability to actively engage with trainers during sessions.
• Strong analytical, problem-solving, and decision-making skills.
• Experience in HR, learning and development, and understanding of institutional strategy.
• High integrity and strong ethical standards.

All applications must include:

• A motivation letter,
• A copy of the National ID,
• A detailed Curriculum Vitae (CV),
• Copies of academic and professional certificates.

What We Offer:

• Competitive and attractive salary package
• Annual leave allowance
• Long service recognition allowance
• Preferential interest rates on staff loans
• Annual performance bonus based on individual and company performance
• Medical insurance coverage
• Supportive and collaborative working environment
• Opportunities for continuous professional development and career advancement
• Etc.

Candidates are required to complete the online application form at the following
link: https://forms.gle/mzjLv8GcNNcbXX1F8 no later than Saturday, 27th September 2025. Only selected candidates will be contacted. In case the link does not work, candidates are advised to send the required documents
via email to: hr-recruitment@copeduplc.rw

Done on September 18th, 2025.

KABERA RWAGATARE Charles 

Executive Director

 

 

Call Center Officer at COPEDU PLC: (Deadline 27 September 2025)

JOB VACANCY ANNOUNCEMENT

COPEDU Plc is a Public Limited Company licensed by the National Bank of Rwanda to operate as a Financial Institution registered in the Office of the Registrar General with Company Code:100544628, P.O Box.4053, Kigali. COPEDU Plc is a Deposit Taking Financial Institution operating in Rwanda offering Banking services as mandated under the Rwandan law.

COPEDU PLC wishes to encourage all qualified, capable, and interested candidates to apply for the position of Call Center Officer.

Department: Business and Financial Product Innovation

Reports to: Customer Experience Manager

Location: Kigali

General Description:

Call center Officer is responsible for managing inbound and outbound customer interactions via phone and digital channels. The officer listens to client needs, provides accurate information, handles inquiries or complaints, and ensures clients are guided to the appropriate channels or solutions. This role contributes directly to customer satisfaction, retention, and the promotion of COPEDU Plc’s products and services.

Key Responsibilities

• Respond to customer calls to understand their needs, complaints, or issues related to COPEDU Plc’s products and services.
• Provide clear, accurate, and timely information to clients, propose solutions, and ensure they feel supported and valued.
• Actively listen to customers, clarify or confirm information, and manage interactions with angry or dissatisfied clients in a professional manner.
• Build and maintain lasting client relationships based on trust, responsiveness, and reliability.
• Promote or recommend products and services that better meet the clients’ needs, contributing to sales and customer satisfaction.
• Participate in training programs and continuous learning opportunities to enhance product knowledge and improve service quality.
• Ensure that all customer interactions comply with COPEDU Plc’s policies, procedures, and service standards.
• Clearly communicate product details, service features, fees, terms, and conditions to clients.
• Uphold high standards of ethical conduct by treating all clients with respect, honesty, and integrity.
• Prepare and submit periodic reports on client interactions, feedback, and trends.
• Support walk-in or online customers by directing them to the appropriate department or channel.

Required Qualifications and Skills:

• Bachelor’s degree (A0) in Marketing, Project Management, or Business Administration & Management.
• At least 1 year of experience in Customer care or call center service

• Mastery of various marketing and communication techniques.
• Negotiation skills.
• Proficiency in Kinyarwanda, French, and/or English, both spoken and written.
• Ability to manage multiple customer inquiries
• Integrity and ethics.

All applications must include:

• A motivation letter,
• A copy of the National ID,
• A detailed Curriculum Vitae (CV),
• Copies of academic and professional certificates.

What We Offer:

• Competitive and attractive salary package
• Annual leave allowance
• Long service recognition allowance
• Preferential interest rates on staff loans
• Annual performance bonus based on individual and company performance
• Medical insurance coverage
• Supportive and collaborative working environment
• Opportunities for continuous professional development and career advancement
• Etc.

Candidates are required to complete the online application form at the following
link: https://forms.gle/oKu4Us8u7omnUUPW9 no later than Saturday, 27th September 2025. Only selected candidates will be contacted. In case the link does not work, candidates are advised to send the required documents via
email to: hr-recruitment@copeduplc.rw

Done on September 18th, 2025.

KABERA RWAGATARE Charles 

Executive Director

 

 

Driver at COPEDU PLC: (Deadline 27 September 2025)

JOB VACANCY ANNOUNCEMENT

COPEDU Plc is a Public Limited Company licensed by the National Bank of Rwanda to operate as a Financial Institution registered in the Office of the Registrar General with Company Code:100544628, P.O Box.4053, Kigali. COPEDU Plc is a Deposit Taking Financial Institution operating in Rwanda offering Banking services as mandated under the Rwandan law.

COPEDU PLC wishes to encourage all qualified, capable, and interested candidates to apply for the position of Driver.

Department: Banking Operations

Reports to: Logistics Officer

Location: Kigali

General Description:

Driver is responsible for safely and professionally transporting staff, documents, or goods using the bank’s vehicles.

Key Responsibilities

• • Drive the company vehicle efficiently and safely.
  • Observe all traffic rules and regulations while driving.
  • Execute trips based on approved transport requests.
  • Record all vehicle movements in the logbook.
  • Complete fuel consumption forms for monitoring and control.
  • Conduct basic maintenance and upkeep of the vehicle.
  • Follow road safety rules and passenger transport guidelines.
  • Assist with loading and unloading when required.
  • Deliver customer mail promptly and courteously to designated recipients.
  • Prepare quarterly vehicle usage reports for accounting and management purposes.

Required Qualifications and Skills:

• High School diploma in any field.
• Valid driving license (Category B) with a minimum of two (2) years’ professional driving experience and a clean driving record. Category A license is an asset.
• Knowledge of and adherence to traffic laws.
• Polite, respectful, and professional attitude.
• Flexibility and ability to work under pressure.
• Organized, punctual, trustworthy, with high integrity and discretion.
• Basic English and French skills, with a focus on courtesy and confidentiality.

All applications must include:

• A motivation letter,
• A copy of the National ID,
• A valid copy of the Driving License,
• A detailed Curriculum Vitae (CV),
• Copies of academic and professional certificates.

What We Offer:

• Competitive and attractive salary package
• Annual leave allowance
• Long service recognition allowance
• Preferential interest rates on staff loans
• Annual performance bonus based on individual and company performance
• Medical insurance coverage
• Supportive and collaborative working environment
• Opportunities for continuous professional development and career advancement
• Etc.

Candidates are required to complete the online application form at the following
link: https://forms.gle/nUzpA3yv6U4Nqe967 no later than Saturday, 27th September 2025. Only selected candidates will be contacted. In case the link does not work, candidates are advised to send the required documents via
email to: hr-recruitment@copeduplc.rw

Done on September 18th, 2025.

KABERA RWAGATARE Charles 

Executive Director