6 Job Positions at MINIJUST: (Deadline 15 November 2022)

6 Job Positions at MINIJUST: (Deadline 15 November 2022)

2 Job Positions of IECMS IT Support Staff & Call Center Operator Under Contract at MINIJUST: (Deadline 15 November 2022)

Job description

• Interview IECMS users during telephone calls to
obtain information useful in providing effective
solutions
• Manage inbound calls to ensure effective and timely
resolution of IECMS user issues
• Place outbound calls to verify IECMS users
satisfaction
• Escalate complex issues to more experienced IECMS
team for proper resolution
• Support personnel, and act as focal point when endusers
face hardware, software, or system issues
• Provide phone, remote access, and desktop support to
IECMS users.
• Track assigned tasks throughout problem solving life
cycle using the institution’s Help Desk system. Must
maintain accurate and timely service tickets.
• Maintain records of inquiries or complaints as well as
logs of interaction with customers
• Calm end-users and ensure their challenges or issues
are addressed properly

NB: Having experience in an IT support and/or call center environment, especially in ICT industry, Previous experience in a customer support role, having experience in desktop support, Network Administration, System Administration, Certificate in A++, N++,MCIP, MCSA,CCNA are added advantage.

Key technical skills

.Knowledge of customer service practices and
principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication
skills
• Demonstrate decisiveness in resolving problems,
making decisions and identifying priorities;
Good analytical skills and problem solving techniques
• Good interpersonal communication skills and ability
to work with others under pressure and solve problems
• End-users focus and adaptability to different
personality types
• Ability to multi-task, set priorities and manage time
effectively
• The ability to learn quickly and work with minimum
supervision;

2 Job Positions of Senior Software Developer Under Contract at MINIJUST: (Deadline 15 November 2022)

Job description

Analyze IECMS users’ needs and system
requirements and keep new design documentations;
• Implement change requests by performing coding
and design reviews;
• Integrate the IECMS with existing systems where
applicable;
• Maintain system documentation to describe program
development, logic coding structure, changes and
corrections;
• Maintain code source and versioning;
• Perform software tests based on requirements and
designs;
• Support in provision of API development and
documentation;
• Monitor system performance and optimization
• Recommend standards and specifications for
hardware needed to optimize the performance of the
IECMS.

NB: Having 5+ years of professional software development experience, in advanced Java and experience in designing and implementing RESTful APIs, Having experience in data analytics is an added advantage.

Key technical skills & knowledge required:

. Full stack developer;
• Familiar with Spring Framework;
• Familiar with Java front end technologies based on
Javascript (Angular, React JS,);
• Proven expereince to develop new and innovative
applications as well as debug and refactor existing
code;
• Strong organizational skills;
• Mathematical aptitude;
• Drive to keep up to date with developments and trends
in the tech and modern software development;
• The ability to learn quickly and work with minimum
supervision;
• The ability to interpret and follow technical plans;
Problem-solving skills.

IECMS Systems &Process Specialist Under Contract at MINIJUST: (Deadline 15 November 2022)

Job description

. Regular business processes system review, ensuring
solutions meet business needs and requirements and
propose the areas for improvement.
• Gather users requirements, review change requests
and system requirements;
• Evaluating existing IECMS processes and Oversee
the development of new processes/features;
• Researches, analyzes, and recommends improvement
to IECMS system processes in order to improve
overall system performance
• Translate highly technical specifications into clear
non-technical requirements
• Conducting meetings and presentations to share
ideas and findings to stakeholders
• Communicating the insights and plans to cross functional
team members and management.
• Gathering critical information from meetings with
various stakeholders and producing useful reports.
• Working closely with justice sector institutions
technicians, and managerial staff.
. Staying up-to-date on the latest process and IT
advancements to automate and modernize systems
• Provide documentation of all processes and training
as needed
• Coordinating IECMS system process improvement
strategies with different stakeholders
• Overseeing all aspects related to the implementation
stages of IECMS system process improvement
initiatives
• Analyzing and monitoring implemented changes to
business processes and making adjustments as
needed
• Monitoring, measuring and providing feedback on
process performance
• Facilitating process workshops that involve eliciting
process requirements and liaising with users

NB: An understand of ERP, BPM, and BI tools, having certificate in CBAP (Certified Business Analysis Professional), PBA (Professional in Business Analysis), AAC (Agile Analysis certification), PMP (Project Management Professional) is an added advantage.

Having 3+ years previous experience with gathering requirements from the clients/business and documentation.

Key technical skills & knowledge required:

• Ability to see the big picture, understand project
objectives and be able to apply their understanding of
how processes should work to operational
improvement initiatives
Experience in communicating and presenting to
stakeholders and/or Senior Leadership;
• Interpersonal skills to influence and spur change,
facilitate and enhance performance within a cross –
functional environment;
• Drive to keep up to date with developments and trends
in the tech and modern software development;
• The ability to learn quickly and work with minimum
supervision;
• Excellent analytical and conceptual thinking skills
• Proven ability to assess business needs and translate
them into relevant solution
• The ability to influence stakeholders and work
closely with them to determine and achieve
acceptable solutions.
• Excellent documentation and communication skills.
• Experience creating detailed reports and giving
presentations.
• Excellent planning, organizational,
• Experience with business, technical and
technological requirements analysis;

Contract Management Specialist/State Attorney Under Statute at MINIJUST: (Deadline 15 November 2022)

Job description

Proposing strategies and mechanisms that ensure adequate contract management
– Monitoring and evaluating the status of contract management across Government institutions
– Analyse contract management reports from Government institutions and make appropriate recommendations
– Assess the implementation of contracts and agreements on which the Attorney General has provided Legal opinions
– Assess the compliance with the Attorney General’s opinions
– Undertake annual surveys on contract management in Government institutions