6 Job Positions of Customer care Officer at Neuro psychiatric teaching hospital caraes ndera (NDERA HOSPITAL): (Deadline 3 October 2024)

– Retrieve all patient records in advance of the booked appointment – Make sure that appointments are noted either in the appointment book or on a data base if used – Ensure that the hospital is opened at the appropriate time directed by the doctor and supervise cleaning to create a clean and healthy environment – Give appointments to patients who want to see the doctor and inform the doctor of their arrival – Maintain a constant contact with patients, receptionist and clinical staff to ensure smooth flow through the department and to be able to warn the patient if there are anticipated delays – Ensure the data base of complaints is maintained in order to identify congestion or other problems so that these issues can be addressed – Make awareness of the hospital functioning, service offered, specialist doctors and their availability, pharmacy policy and procedures – Provide the awareness of the policies and procedures governing inpatient, outpatient and emergency medical services – Ensure that the results of all waiting times surveys are analyzed and reported to the hospital management – Ensure that wheel chairs are available, cleaned and the footrests are in place – Adhere to all health and safety policies and procedures – Comply with infection prevention and control policies and procedures maintained – Ensure that directions for patients are adequate, clear and maintained – Collaborate in patient and personnel fire and emergency evacuations practice on quarterly basis – Monitor all exists for obstacles, boxes and vehicles blocking the free flow of people exiting that area – Inform patients when test results have been confirmed – Make sure filing are completed daily