6 Positions at International Organization for Migration (IOM): (Deadline 18 March 2021)
Operations Assistant (Data Processing) at International Organization for Migration (IOM): (Deadline 18 March 2021)
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.
Context:
Under the overall supervision of the Operations Manager and direct supervision of the Senior Operations Assistant, the successful candidate will be responsible for carrying out the following duties and responsibilities in relation to Operations in Kigali, Rwanda.
Core Functions / Responsibilities:
- Record demographic and biographic information in MiMOSA upon receipt of the request for travel while confirming receipt to third parties, such as an embassy or Resettlement Support Centre (RSC) and notify the Senior Operations Assistant of the receipt of new requests for travel assistance.
- Secure, and account for travel documents in accordance with the local Standard Operating Procedures (SOPs). Ensure secure storage of documentation and data in accordance with IOM principles and guidelines while guaranteeing limited access to physical files.
- Process exit permits in close coordination with supervisors and other IOM colleagues and relevant authorities.
- Ensure the issuance and timely dispatch of travel documents with Operations colleagues, from booking notifications to logistical assistance with exit processes closely coordinated.
- Prepare all travel-ready documentation for transfer to Field Support colleagues in collaboration and coordination with supervisors while ensuring the travel bag has all necessary documentation to depart the country.
- Prepare reports as requested on the receipt of documentation to time of service delivery; inform supervisors on possible issues which need attention and suggest corrective actions. Report any problems encountered like denials of exit permits, reasons for such denials, and possible solutions.
- Assist in preparing regular data mining reports in order to ensure that MiMOSA is up-to-date, accurate, and maintains the integrity of relevant Movement Operations projects.
- Provide regular feedback on work being accomplished to the Senior Operations Assistant and keep supervisors immediately informed of any issues that arise.
- Demonstrate an in-depth understanding of relevant Movement Operations SOPs and Movements-related systems and databases, as well as the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA.)
- Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert Senior Operations Assistant or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.
- Perform such other duties as may be assigned.
Required Qualifications and Experience
Education
- Bachelor’s degree with three years relevant work experience required, or
- High school diploma/certificate with five years of working experience.
Experience
- Prior Movement Operations or transportation experience is a strong advantage; and,
- Strong computer skills – Word, Excel past experience with Movement Operations-related databases and systems (including iGATOR, MiMOSA, SAR and Amadeus) is a strong advantage.
Languages
Fluency in English. French, Kinyarwanda, and Swahili is an added advantage.
Required Competencies
Values
- Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
- Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies
- Accountability – Meets deadline, cost, and quality requirements for outputs
- Client Orientation – Identifies and monitors changes in the needs of clients, including donors, governments, and project beneficiaries;
- Continuous Learning – Keeps abreast of developments in own professional area
- Communication – Clearly communicates, and listens to feedback on, changing priorities and procedures;
- Creativity and Initiative – Proactively develops new ways to resolve problems
- Leadership and Negotiation – Presents goals as shared interests;
- Planning and Organizing – Sets clear and achievable goals consistent with agreed priorities for self and others;
- Professionalism – Masters subject matter related to responsibilities;
- Teamwork – Actively contributes to an effective, collegial, and agreeable team environment;
Other
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa, and authorizations by the concerned Government, where applicable.
Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.
How to apply:
Interested candidates are invited to submit their applications to iomrwandarecruitment@iom.int by 18 March 2021 at the latest, referring to this advertisement.
The subject of your e-mail MUST indicate the reference code, the Position title as well as candidate’s names
In order for an application to be considered valid, IOM will only accept applications which should include a completed Personnel History Form (please download and fill it) and an application letter (not more than one page)
Only shortlisted candidates will be contacted.
Posting period:
Operations Assistant Team leader (Field support) at International Organization for Migration (IOM): (Deadline 18 March 2021)
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.
Context:
Under the overall supervision of the Operations Manager and direct supervision of the Senior Operations Assistant Field Support, the successful candidate will be responsible for carrying out the following duties and responsibilities in relation to Operations in Kigali, Rwanda.
Core Functions / Responsibilities:
- Undertake field activities in an assigned area or areas, such as at an airport, transit centre, third-party facility, camp-based operation or sub-office, or in relation to transportation. As required, monitor and guide teams of Operations Clerks and Operations Assistants in completing field support activities.
- In coordination with the Senior Operations Assistant Field Support, lead Field Support Teams as they perform airport services, as well as perform airport services when required, such as providing custodial care of travel documentation; verifying identities and documentation, including exit permissions, visas, tickets and other items in the travel bag; assisting with airport formalities, including flight arrivals, curb-side assistance, check-in, luggage formalities, immigration procedures, security screening systems and customs clearance; escorting arriving individuals to ground transportation and departing individuals to their gates; visually confirming flights have departed; ensuring individuals with special needs or equipment receive appropriate support; and, as needed, sending notifications using relevant systems.
- Lead Field Support Teams as they assist individuals at transit centres or third-party facilities, including upon arrival with sign-in, verification of identity, orientation, food and non-food items and room assignments; during their stay with food and non-food items, instructions, briefings, activities and resolution of issues; and upon departure for medical appointments, return travel or onward travel with briefings, luggage support and transition to transportation. Enter and update relevant data in the appropriate systems and ensure vulnerable individuals are assisted in a manner that ensures their safety, security and comfort; report all issues immediately to the appropriate supervisor(s).
- Assist in the coordination of timely and adequate services for meals, snacks, and water for individuals staying at Transit Centres, third-party facilities or during transit in airports and other locations. Work closely with the service provider to ensure meals are culturally appropriate and to reduce the level of waste while keeping the quality of the food at the highest standard.
- Work with units and departments and beneficiaries on pre-departure formalities including but not limited to travel loans, luggage, prohibited items, bag tags and clothing/shoes. Assist with daily discussions with beneficiaries on cleanliness, litter and hygiene. Keep all posters and informational messages up-to-date and placed in visible locations.
- Provide assistance at transit centres and third-party facilities for extended periods of up to 12 hours and during overnight periods, ensuring the needs of individuals are met throughout their stay. Communicate promptly with third-party facility representatives and/or supervisors if issues arise.
- Lead the coordination of transportation from consolidation points, transit centres, and third-party facilities, including liaising with service providers, ensuring the identity verification, readiness and organization of individuals being transported, and providing relevant briefings. Ensure baggage sorting, tagging and handling is done appropriately and arrange for individuals to be escorted on transportation as needed. Ensure persons with special needs are provided with appropriate services and report any issues to supervisors immediately.
- Provide selection mission support, exit permit support, and/or interpretation services for individuals at the airport, in transit centres, camps, consolidation points and third-party facilities or during transport by air, ground or water.
- Provide regular feedback on work being accomplished to the Senior Operations Assistant Field Support and keep supervisors immediately informed of any issues requiring their attention.
- Alert Senior Operations Assistant Field Support or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners perform such other duties as may be assigned.
- Perform such other duties as may be assigned.
Required Qualifications and Experience
Education
- Bachelor’s degree with three years relevant work experience required, or
- High school diploma/certificate with five years of working experience.
Experience
- Prior Movement Operations or transportation experience is a strong advantage; and,
- Strong computer skills – Word, Excel, and Internet
Languages
Fluency in English. French, Kinyarwanda, and Swahili is an added advantage.
Required Competencies
Values
- Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
- Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies
- Accountability – Meets deadline, cost, and quality requirements for outputs
- Client Orientation – Identifies and monitors changes in the needs of clients, including donors, governments, and project beneficiaries;
- Continuous Learning – Keeps abreast of developments in own professional area
- Communication – Clearly communicates, and listens to feedback on, changing priorities and procedures;
- Creativity and Initiative – Proactively develops new ways to resolve problems
- Leadership and Negotiation – Presents goals as shared interests;
- Planning and Organizing – Sets clear and achievable goals consistent with agreed priorities for self and others;
- Professionalism – Masters subject matter related to responsibilities;
- Teamwork – Actively contributes to an effective, collegial, and agreeable team environment;
Other
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.
Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.
How to apply:
Interested candidates are invited to submit their applications to iomrwandarecruitment@iom.int by 18 March 2021 at the latest, referring to this advertisement.
The subject of your e-mail MUST indicate the reference code, the Position title as well as candidate’s names
In order for an application to be considered valid, IOM will only accept applications which should include a completed Personnel History Form (please download and fill it) and an application letter (not more than one page)
Only shortlisted candidates will be contacted.
Posting period:
Operations Assistant (Movements) at International Organization for Migration (IOM): (Deadline 18 March 2021)
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental, and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.
Context:
Under the overall supervision of the Movement Operations Manager and direct supervision of the Senior Operations Assistant, the successful candidate will be responsible for the carrying-out the following duties and responsibilities in relation to Operations in Kigali, Rwanda.
Core Functions / Responsibilities:
- Coordinate, schedule, and book travel for individuals upon receipt of travel-ready status and/or request in accordance with travel requirements, including but not limited to the distribution of Advance Booking Notifications (ABNs), updates, domestic flights, cancellations, and departure notifications.
- Organize and complete all bookings in a timely manner and in accordance with the Handbook of IOM Tariffs (HIT) and standard operating procedures (SOPs) from the Division of Resettlement and Movement Management (RMM). Under the supervision of the Operations Associate distribute travel information to internal and external stakeholders.
- Compile and analyse descriptive statistics, using I-GATOR to capture costs and prepare travel loan paperwork as specified in SOPs and in accordance with host government’s procedures.
- Create movement data files, by ABN, for all individuals in accordance with SOPs and for IOM accountability.
- In accordance with local practices and RMM guidelines and standards, and in close coordination with supervisors, identify and assign escorts to accompany vulnerable individuals.
- In coordination with Operations Associate, process exit permission paperwork and ICRC Travel Documents in accordance with established standards and the local guidelines.
- Conduct identity and document verification prior to the distribution of travel documentation to refugees, immigrants, and migrants.
- Conduct pre-departure counselling on pre-embarkation procedures and special needs during travel (such as meals, medication, wheelchairs, and medical conditions) as needed. Identify beneficiary vulnerabilities and coordinate appropriate action to ensure they are addressed.
- Provide regular feedback on work being accomplished to the Operations Associate and keep supervisors immediately informed of any issues that arise.
- Demonstrate an in-depth understanding of relevant Movement Operations SOPs and Movements-related systems and databases (including iGATOR, MiMOSA, SAR, and Amadeus), as well as the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the Prevention of Sexual Exploitation and Abuse (PSEA.)
- Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert Operations Associate or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.
- Perform such other duties as may be assigned.
Required Qualifications and Experience
Education
- Bachelor’s degree with three years relevant work experience required, or
- High school diploma/certificate with five years of working experience.
Experience
- Prior Movement Operations or transportation experience is a strong advantage; and,
- Strong computer skills – Word, Excel past experience with Movement Operations-related databases and systems (including iGATOR, MiMOSA, SAR, and Amadeus) is a strong advantage.
Languages
Fluency in English. French, Kinyarwanda, and Swahili is an added advantage.
Required Competencies
Values
- Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
- Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies
- Accountability – Meets deadline, cost, and quality requirements for output
- Client Orientation – Identifies and monitors changes in the needs of clients, including donors, governments, and project beneficiaries;
- Continuous Learning – Keeps abreast of developments in own professional area
- Communication – Clearly communicates, and listens to feedback on, changing priorities and procedures;
- Creativity and Initiative – Proactively develops new ways to resolve problems
- Leadership and Negotiation – Presents goals as shared interests;
- Planning and Organizing – Sets clear and achievable goals consistent with agreed priorities for self and others;
- Professionalism – Masters subject matter related to responsibilities;
- Teamwork – Actively contributes to an effective, collegial, and agreeable team environment;
Other
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.
Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.
How to apply:
Interested candidates are invited to submit their applications to iomrwandarecruitment@iom.int by 18 March 2021 at the latest, referring to this advertisement.
The subject of your e-mail MUST indicate the reference code, the Position title as well as candidate’s names
In order for an application to be considered valid, IOM will only accept applications which should include a completed Personnel History Form (please download and fill it) and an application letter (not more than one page)
Only shortlisted candidates will be contacted.
Posting period:
Operations Assistant (Field support) Transit Centre at International Organization for Migration (IOM): (Deadline 18 March 2021)
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.
Context:
Under the overall supervision of the Operations Manager and direct supervision of the Senior Operations Assistant Field Support, the successful candidate will be responsible for carrying-out the following duties and responsibilities in relation to Operations in Kigali, Rwanda.
Core Functions / Responsibilities:
- Undertake field support activities in an assigned area or areas, such as at an airport, transit centre, third-party facility, camp-based operation or sub-office, or in relation to transportation.
- Perform airport services, such as providing custodial care of travel documentation; verifying identities and documentation, including exit permissions, visas, tickets and other items in the travel bag; assisting with airport formalities, including flight arrivals, curb-side assistance, check-in, luggage formalities, immigration procedures, security screening systems and customs clearance; escorting arriving individuals to ground transportation and departing individuals to their gates; visually confirming flights have departed; ensuring individuals with special needs or equipment receive appropriate support; and, as needed, sending notifications using relevant systems.
- Assist individuals at transit centres or third-party facilities, including upon arrival with sign-in, verification of identity, orientation, food and non-food items and room assignments; during their stay with food and non-food items, instructions, briefings, activities and resolution of issues; and upon departure for medical appointments, return travel or onward travel with briefings, luggage support and transition to transportation. Enter and update relevant data in the appropriate systems and ensure vulnerable individuals are assisted in a manner that ensures their safety, security and comfort; report all issues immediately to the appropriate supervisor(s).
- Provide assistance at transit centres and third-party facilities for extended periods of up to 12 hours and during overnight periods, ensuring the needs of individuals are met throughout their stay. Communicate promptly with third-party facility representatives and/or supervisors if issues arise.
- Assist in the coordination of transportation from consolidation points, transit centres and third-party facilities, including liaising with service providers, ensuring the identity verification, readiness and organization of individuals being transported, and providing relevant briefings. Assist with baggage sorting, tagging and handling and escort individuals on transportation as needed. Ensure individuals with special needs are provided with appropriate services and report any issues to supervisors immediately.
- Provide selection mission support, exit permit support and/or interpretation services for individuals at the airport, in transit centres, camps, consolidation points and third-party facilities or during transport by air, ground or water.
- Provide regular feedback on work being accomplished to the Senior Operations Assistant (Team Leader) and/or supervisors and team members and keep supervisors immediately informed of any issues requiring their attention.
- Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert the Senior Operations Assistant (Team Leader) or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.
- Perform such other duties as may be assigned.
Required Qualifications and Experience
Education
- Bachelor’s degree with two years relevant work experience required, or
- High school diploma/certificate with four years of working experience.
Experience
- Prior Movement Operations or transportation experience is a strong advantage; and,
- Good knowledge of Word, Excel and internet with Strong interpersonal and communication skills.
Languages
Fluency in English. Working knowledge of French and/or Spanish is an added advantage.
Required Competencies
Values
- Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
- Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies
- Accountability – Meets deadline, cost, and quality requirements for outputs
- Client Orientation – Identifies and monitors changes in the needs of clients, including donors, governments, and project beneficiaries;
- Continuous Learning – Keeps abreast of developments in own professional area
- Communication – Clearly communicates, and listens to feedback on, changing priorities and procedures;
- Creativity and Initiative – Proactively develops new ways to resolve problems
- Leadership and Negotiation – Presents goals as shared interests;
- Planning and Organizing – Sets clear and achievable goals consistent with agreed priorities for self and others;
- Professionalism – Masters subject matter related to responsibilities;
- Teamwork – Actively contributes to an effective, collegial, and agreeable team environment;
Other
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.
Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.
How to apply:
Interested candidates are invited to submit their applications to iomrwandarecruitment@iom.int by 18 March 2021 at the latest, referring to this advertisement.
The subject of your e-mail MUST indicate the reference code, the Position title as well as candidate’s names
In order for an application to be considered valid, IOM will only accept applications which should include a completed Personnel History Form (please download and fill it) and an application letter (not more than one page)
Only shortlisted candidates will be contacted.
Posting period:
Operations Assistant Team leader (Field support) at International Organization for Migration (IOM): (Deadline 18 March 2021)
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.
Context:
Under the overall supervision of the Operations Manager and direct supervision of the Senior Operations Assistant Field Support, the successful candidate will be responsible for carrying out the following duties and responsibilities in relation to Operations in Kigali, Rwanda.
Core Functions / Responsibilities:
- Undertake field activities in an assigned area or areas, such as at an airport, transit centre, third-party facility, camp-based operation or sub-office, or in relation to transportation. As required, monitor and guide teams of Operations Clerks and Operations Assistants in completing field support activities.
- In coordination with the Senior Operations Assistant Field Support, lead Field Support Teams as they perform airport services, as well as perform airport services when required, such as providing custodial care of travel documentation; verifying identities and documentation, including exit permissions, visas, tickets and other items in the travel bag; assisting with airport formalities, including flight arrivals, curb-side assistance, check-in, luggage formalities, immigration procedures, security screening systems and customs clearance; escorting arriving individuals to ground transportation and departing individuals to their gates; visually confirming flights have departed; ensuring individuals with special needs or equipment receive appropriate support; and, as needed, sending notifications using relevant systems.
- Lead Field Support Teams as they assist individuals at transit centres or third-party facilities, including upon arrival with sign-in, verification of identity, orientation, food and non-food items and room assignments; during their stay with food and non-food items, instructions, briefings, activities and resolution of issues; and upon departure for medical appointments, return travel or onward travel with briefings, luggage support and transition to transportation. Enter and update relevant data in the appropriate systems and ensure vulnerable individuals are assisted in a manner that ensures their safety, security and comfort; report all issues immediately to the appropriate supervisor(s).
- Assist in the coordination of timely and adequate services for meals, snacks, and water for individuals staying at Transit Centres, third-party facilities or during transit in airports and other locations. Work closely with the service provider to ensure meals are culturally appropriate and to reduce the level of waste while keeping the quality of the food at the highest standard.
- Work with units and departments and beneficiaries on pre-departure formalities including but not limited to travel loans, luggage, prohibited items, bag tags and clothing/shoes. Assist with daily discussions with beneficiaries on cleanliness, litter and hygiene. Keep all posters and informational messages up-to-date and placed in visible locations.
- Provide assistance at transit centres and third-party facilities for extended periods of up to 12 hours and during overnight periods, ensuring the needs of individuals are met throughout their stay. Communicate promptly with third-party facility representatives and/or supervisors if issues arise.
- Lead the coordination of transportation from consolidation points, transit centres, and third-party facilities, including liaising with service providers, ensuring the identity verification, readiness and organization of individuals being transported, and providing relevant briefings. Ensure baggage sorting, tagging and handling is done appropriately and arrange for individuals to be escorted on transportation as needed. Ensure persons with special needs are provided with appropriate services and report any issues to supervisors immediately.
- Provide selection mission support, exit permit support, and/or interpretation services for individuals at the airport, in transit centres, camps, consolidation points and third-party facilities or during transport by air, ground or water.
- Provide regular feedback on work being accomplished to the Senior Operations Assistant Field Support and keep supervisors immediately informed of any issues requiring their attention.
- Alert Senior Operations Assistant Field Support or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners perform such other duties as may be assigned.
- Perform such other duties as may be assigned.
Required Qualifications and Experience
Education
- Bachelor’s degree with three years relevant work experience required, or
- High school diploma/certificate with five years of working experience.
Experience
- Prior Movement Operations or transportation experience is a strong advantage; and,
- Strong computer skills – Word, Excel, and Internet
Languages
Fluency in English. French, Kinyarwanda, and Swahili is an added advantage.
Required Competencies
Values
- Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
- Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies
- Accountability – Meets deadline, cost, and quality requirements for outputs
- Client Orientation – Identifies and monitors changes in the needs of clients, including donors, governments, and project beneficiaries;
- Continuous Learning – Keeps abreast of developments in own professional area
- Communication – Clearly communicates, and listens to feedback on, changing priorities and procedures;
- Creativity and Initiative – Proactively develops new ways to resolve problems
- Leadership and Negotiation – Presents goals as shared interests;
- Planning and Organizing – Sets clear and achievable goals consistent with agreed priorities for self and others;
- Professionalism – Masters subject matter related to responsibilities;
- Teamwork – Actively contributes to an effective, collegial, and agreeable team environment;
Other
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.
Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.
How to apply:
Interested candidates are invited to submit their applications to iomrwandarecruitment@iom.int by 18 March 2021 at the latest, referring to this advertisement.
The subject of your e-mail MUST indicate the reference code, the Position title as well as candidate’s names
In order for an application to be considered valid, IOM will only accept applications which should include a completed Personnel History Form (please download and fill it) and an application letter (not more than one page)
Only shortlisted candidates will be contacted.
Posting period:
From 05.03.2021 to 18.03.2021
Operations Assistant Team leader (Field support) at International Organization for Migration (IOM): (Deadline 18 March 2021)
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.
Context:
Under the overall supervision of the Operations Manager and direct supervision of the Senior Operations Assistant Field Support, the successful candidate will be responsible for carrying out the following duties and responsibilities in relation to Operations in Kigali, Rwanda.
Core Functions / Responsibilities:
- Undertake field activities in an assigned area or areas, such as at an airport, transit centre, third-party facility, camp-based operation or sub-office, or in relation to transportation. As required, monitor and guide teams of Operations Clerks and Operations Assistants in completing field support activities.
- In coordination with the Senior Operations Assistant Field Support, lead Field Support Teams as they perform airport services, as well as perform airport services when required, such as providing custodial care of travel documentation; verifying identities and documentation, including exit permissions, visas, tickets and other items in the travel bag; assisting with airport formalities, including flight arrivals, curb-side assistance, check-in, luggage formalities, immigration procedures, security screening systems and customs clearance; escorting arriving individuals to ground transportation and departing individuals to their gates; visually confirming flights have departed; ensuring individuals with special needs or equipment receive appropriate support; and, as needed, sending notifications using relevant systems.
- Lead Field Support Teams as they assist individuals at transit centres or third-party facilities, including upon arrival with sign-in, verification of identity, orientation, food, and non-food items, and room assignments; during their stay with food and non-food items, instructions, briefings, activities and resolution of issues; and upon departure for medical appointments, return travel or onward travel with briefings, luggage support and transition to transportation. Enter and update relevant data in the appropriate systems and ensure vulnerable individuals are assisted in a manner that ensures their safety, security and comfort; report all issues immediately to the appropriate supervisor(s).
- Assist in the coordination of timely and adequate services for meals, snacks and water for individuals staying at Transit Centres, third-party facilities or during transit in airports and other locations. Work closely with the service provider to ensure meals are culturally appropriate and to reduce the level of waste while keeping the quality of the food at the highest standard.
- Work with units and departments and beneficiaries on pre-departure formalities including but not limited to travel loans, luggage, prohibited items, bag tags, and clothing/shoes. Assist with daily discussions with beneficiaries on cleanliness, litter, and hygiene. Keep all posters and informational messages up-to-date and placed in visible locations.
- Provide assistance at transit centres and third-party facilities for extended periods of up to 12 hours and during overnight periods, ensuring the needs of individuals are met throughout their stay. Communicate promptly with third-party facility representatives and/or supervisors if issues arise.
- Lead the coordination of transportation from consolidation points, transit centers and third-party facilities, including liaising with service providers, ensuring the identity verification, readiness, and organization of individuals being transported, and providing relevant briefings. Ensure baggage sorting, tagging and handling is done appropriately and arrange for individuals to be escorted on transportation as needed. Ensure persons with special needs are provided with appropriate services and report any issues to supervisors immediately.
- Provide selection mission support, exit permit support and/or interpretation services for individuals at the airport, in transit centres, camps, consolidation points and third-party facilities or during transport by air, ground or water.
- Provide regular feedback on work being accomplished to the Senior Operations Assistant Field Support and keep supervisors immediately informed of any issues requiring their attention.
- Alert Senior Operations Assistant Field Support or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners perform such other duties as may be assigned.
- Perform such other duties as may be assigned.
Required Qualifications and Experience
Education
- Bachelor’s degree with three years relevant work experience required, or
- High school diploma/certificate with five years of working experience.
Experience
- Prior Movement Operations or transportation experience is a strong advantage; and,
- Strong computer skills – Word, Excel, and Internet
Languages
Fluency in English. French, Kinyarwanda, and Swahili is an added advantage.
Required Competencies
Values
- Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
- Integrity and transparency maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies
- Accountability – Meets deadline, cost, and quality requirements for outputs
- Client Orientation – Identifies and monitors changes in the needs of clients, including donors, governments, and project beneficiaries;
- Continuous Learning – Keeps abreast of developments in own professional area
- Communication – Clearly communicates, and listens to feedback on, changing priorities and procedures;
- Creativity and Initiative – Proactively develops new ways to resolve problems
- Leadership and Negotiation – Presents goals as shared interests;
- Planning and Organizing – Sets clear and achievable goals consistent with agreed priorities for self and others;
- Professionalism – Masters subject matter related to responsibilities;
- Teamwork – Actively contributes to an effective, collegial, and agreeable team environment;
Other
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa, and authorizations by the concerned Government, where applicable.
Only candidates residing in either the country of the duty station or from a location in a neighboring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighboring country located within commuting distance, and a work permit, as applicable.
How to apply:
Interested candidates are invited to submit their applications to iomrwandarecruitment@iom.int by 18 March 2021 at the latest, referring to this advertisement.
The subject of your e-mail MUST indicate the reference code, the Position title as well as candidate’s names
In order for an application to be considered valid, IOM will only accept applications which should include a completed Personnel History Form (please download and fill it) and an application letter (not more than one page)
Only shortlisted candidates will be contacted.
Posting period:
Operations Assistant Team leader (Field support) at International Organization for Migration (IOM): (Deadline 18 March 2021)
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental, and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.
Context:
Under the overall supervision of the Operations Manager and direct supervision of the Senior Operations Assistant Field Support, the successful candidate will be responsible for carrying out the following duties and responsibilities in relation to Operations in Kigali, Rwanda.
Core Functions / Responsibilities:
- Undertake field activities in an assigned area or areas, such as at an airport, transit centre, third-party facility, camp-based operation or sub-office, or in relation to transportation. As required, monitor and guide teams of Operations Clerks and Operations Assistants in completing field support activities.
- In coordination with the Senior Operations Assistant Field Support, lead Field Support Teams as they perform airport services, as well as perform airport services when required, such as providing custodial care of travel documentation; verifying identities and documentation, including exit permissions, visas, tickets and other items in the travel bag; assisting with airport formalities, including flight arrivals, curb-side assistance, check-in, luggage formalities, immigration procedures, security screening systems, and customs clearance; escorting arriving individuals to ground transportation and departing individuals to their gates; visually confirming flights have departed; ensuring individuals with special needs or equipment receive appropriate support; and, as needed, sending notifications using relevant systems.
- Lead Field Support Teams as they assist individuals at transit centers or third-party facilities, including upon arrival with sign-in, verification of identity, orientation, food, and non-food items, and room assignments; during their stay with food and non-food items, instructions, briefings, activities, and resolution of issues; and upon departure for medical appointments, return travel or onward travel with briefings, luggage support and transition to transportation. Enter and update relevant data in the appropriate systems and ensure vulnerable individuals are assisted in a manner that ensures their safety, security, and comfort; report all issues immediately to the appropriate supervisor(s).
- Assist in the coordination of timely and adequate services for meals, snacks, and water for individuals staying at Transit Centers, third-party facilities or during transit in airports and other locations. Work closely with the service provider to ensure meals are culturally appropriate and to reduce the level of waste while keeping the quality of the food at the highest standard.
- Work with units and departments and beneficiaries on pre-departure formalities including but not limited to travel loans, luggage, prohibited items, bag tags, and clothing/shoes. Assist with daily discussions with beneficiaries on cleanliness, litter, and hygiene. Keep all posters and informational messages up-to-date and placed in visible locations.
- Provide assistance at transit centres and third-party facilities for extended periods of up to 12 hours and during overnight periods, ensuring the needs of individuals are met throughout their stay. Communicate promptly with third-party facility representatives and/or supervisors if issues arise.
- Lead the coordination of transportation from consolidation points, transit centres, and third-party facilities, including liaising with service providers, ensuring the identity verification, readiness, and organization of individuals being transported, and providing relevant briefings. Ensure baggage sorting, tagging and handling is done appropriately and arrange for individuals to be escorted on transportation as needed. Ensure persons with special needs are provided with appropriate services and report any issues to supervisors immediately.
- Provide selection mission support, exit permit support and/or interpretation services for individuals at the airport, in transit centres, camps, consolidation points, and third-party facilities or during transport by air, ground or water.
- Provide regular feedback on work being accomplished to the Senior Operations Assistant Field Support and keep supervisors immediately informed of any issues requiring their attention.
- Alert Senior Operations Assistant Field Support or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners perform such other duties as may be assigned.
- Perform such other duties as may be assigned.
Required Qualifications and Experience
Education
- Bachelor’s degree with three years relevant work experience required, or
- High school diploma/certificate with five years of working experience.
Experience
- Prior Movement Operations or transportation experience is a strong advantage; and,
- Strong computer skills – Word, Excel, and Internet
Languages
Fluency in English. French, Kinyarwanda, and Swahili is an added advantage.
Required Competencies
Values
- Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
- Integrity and transparency maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies
- Accountability – Meets deadline, cost, and quality requirements for outputs
- Client Orientation – Identifies and monitors changes in the needs of clients, including donors, governments, and project beneficiaries;
- Continuous Learning – Keeps abreast of developments in own professional area
- Communication – Clearly communicates, and listens to feedback on, changing priorities and procedures;
- Creativity and Initiative – Proactively develops new ways to resolve problems
- Leadership and Negotiation – Presents goals as shared interests;
- Planning and Organizing – Sets clear and achievable goals consistent with agreed priorities for self and others;
- Professionalism – Masters subject matter related to responsibilities;
- Teamwork – Actively contributes to an effective, collegial, and agreeable team environment;
Other
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa, and authorizations by the concerned Government, where applicable.
Only candidates residing in either the country of the duty station or from a location in a neighboring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and a work permit, as applicable.
How to apply:
Interested candidates are invited to submit their applications to iomrwandarecruitment@iom.int by 18 March 2021 at the latest, referring to this advertisement.
The subject of your e-mail MUST indicate the reference code, the Position title as well as candidate’s names
In order for an application to be considered valid, IOM will only accept applications which should include a completed Personnel History Form (please download and fill it) and an application letter (not more than one page)
Only shortlisted candidates will be contacted.
Posting period:
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