9 Job Positions of Applications(CBS & DCMT) Support Specialist at MINECOFIN: (Deadline 5 August 2022)
Job description
• Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact, information, and nature of problem or issue.
• Excellent communication and interpersonal skills, build rapport and elicit problem details from help desk customers.
• Multi-tasking – Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Apply diagnostic utilities to aid in troubleshooting.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Test fixes to ensure problem has been adequately resolved, perform post-resolution follow-ups to help requests.
• Ability to absorb and retain information quickly, proven analytical and problem-solving abilities.
Minimum Qualifications
-
Bachelor’s Degree in Economics
5 Years of relevant experience
-
Master’s in Finance
3 Years of relevant experience
-
Master’s in Economics
3 Years of relevant experience
-
Bachelor’s Degree in Accounting
5 Years of relevant experience
-
Master’s Degree in Accounting
3 Years of relevant experience
-
Bachelor’s Degree in Finance
5 Years of relevant experience
-
Bachelor’s Degree in Information Management Sciences
5 Years of relevant experience
-
Master’s Degree in Information Management Sciences
3 Years of relevant experience
Competency and Key Technical Skills
-
Integrity
-
Strong critical thinking skills and excellent problem solving skills.
-
Inclusiveness
-
Accountability
-
Communication
-
Teamwork
-
Client/citizen focus
-
Professionalism
-
Commitment to continuous learning
Kindly Note
All Jobs and Opportunities Published on mucuruzi.com are completely free to apply. A candidate should never pay any fee during the recruitment Process. Even if mucuruzi.com does its best to avoid any scam job or opportunity offer, a job seeker or an opportunity seeker is 100% responsible of applying at his own risk.
Check well before applying, if you doubt about the eligibility of any offer do not apply and notifie to mucuruzi.com via this email: mucuruzi2016@gmail.com and remember to never pay any fee to have a job or get any opportunity, if you do so, do it at your own risk.
