Digital Financial Services Manager at BRAC: (Deadline 10 December 2021)

Digital Financial Services Manager at BRAC: (Deadline 10 December 2021)

JOB OPPORTUNITIES     

BRAC is the world’s largest, and leading development organization dedicated to poverty alleviation and empowerment of the poor. Initiated in Bangladesh in 1972, BRAC now operates in 11 countries across Asia, Africa. To counter poverty and promote social empowerment, BRAC strategically integrates development programs in microfinance, agriculture, health, education, human rights and legal aid, community empowerment, and more.

BRAC Rwanda Microfinance Company PLC is registered with Rwanda Development Board in September 2018 and was approved license from National Bank of Rwanda to operate Microfinance and other financial services in Rwanda. BRAC Rwanda is looking for competent, dynamic, and self-motivated Rwandans to fill the following regular position.

Position: Digital Financial Services Manager

Gender: Female candidates are encouraged to apply

Job Location: BRAC Rwanda Microfinance Company PLC (BRMCP) – Country Office

Gross salary range: As per Salary structure

Purpose

• The Digital Financial Services Manager will support BRAC Rwanda Microfinance Company PLC (BRMCP) to drive innovation, implement and use digital delivery channels.
• To develop and deliver outstanding products, customer experience, increase organizational efficiency, and find the right balance between technology and touch for BRMCP’s customers.
• To think creatively to imagine new uses for technology to address access, usage, literacy, security, and other barriers.

Major Duties and Responsibilities:

• BRMCP Business Strategy: Reviewing, managing, and analyzing existing business strategies to provide guidance to management on the use of technology and digital field applications, in order and ensure alignment of digital solutions with the business’s overall strategy.
• Innovative Products: Develop new and innovative products that meet the needs of our target clients, leveraging (when necessary) available technology and alternative delivery channels.
• Digital Strategy: Lead in the development and implementation of the digital strategy and work with the teams to adapt their processes and products accordingly.
• Market Intelligence: Keep an active watch on digital technologies available in the market that may improve the quality and efficiency of field operations, product and service delivery.
• Third-Party Relations: Develop and manage relationships with third parties such as digital solutions suppliers, developers etc.
• Project Management: Develop the detailed functional requirements for the digital tools and applications. Propose related projects as needed with clearly defined value proposition.
• Change Management: Define implementation plans, including change management aspects, to maximize project impact.
• Stakeholder Management: Work with other enabling stakeholders to maximize project impact. Work with internal IT teams to support the deployment of Digital Field Applications and Tools, and Electronic banking services
• Promote digital channel adoption: Build internal and customer digital awareness through literacy training; and work with marketing teams to increase adoption of channel usage.

Other responsibilities.

• Monitor DFS business performance and growth in liaison with other departments
• Prepare and submit for review DFS strategy performance monitoring report

• Partner / Stakeholder Relationship Management  

Safeguarding Responsibilities:

• Ensure the safety of team members from any harm, abuse, neglect, harassment, and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance, and expertise on safeguarding for establishing a safe working environment.
• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
• Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Knowledge, Skills & Competencies:

• Communication Skills: Having good verbal presentation and writing skills and the ability to translate complex technological implementation language to non-technical people.
• Analytical Skills: Able to demonstrate effective analytical skills, an ability to translate raw information into actionable strategies and initiatives as well as ability to perform standard analyses such as performance analyses, competitor analyses, market analyses, etc.
• In-depth understanding of the key drivers in a digital product/emerging technology business.
• Insight into the way that digital transformation is affecting industry and knowledge of best practices.
• Experience in digital project management, including technological aspects that enabled you to develop skills in understanding business needs and transcribing them into functional specifications for a digital tool.
• Familiarity and experience with financial institutions preferred
• Educational Qualifications: Bachelor’s Degree in Business Administration, Finance, Economics, Statistics, ICT, MIS, Engineering concentrated in Project Planning and Management ICT,MIS and statistics.

Experience:

• Substantial exposure to DFS strategy management, with direct exposure to top management strategy formulation and decision making.
• She/He will also have had experience being a central piece of a wide range of strategic decision-making processes and as a result, have become comfortable assessing a business and making appropriate choices.

At least three years of related experience working in financial inclusion, product development, digital finance, technology for development, payments platforms, project management.  Experience working with financial institutions, regulators is an added advantage

If you feel you are the right match for the above-mentioned positions, please follow the application instructions accordingly

Candidates need to send a signed Cover letter in PDF format indicating the title of position applied for, updated CV mentioning educational and professional qualification, years of experience, and scan copies of academic qualifications. All those documents should be sent through email: [email protected] , Application deadline 10^th December 2021at 16.00 hrs. 

Please note that only short-listed candidates will be called for written test and interview.