5 Job Positions at King Faisal Hospital Rwanda (KFHR): (Deadline 20 June 2022)

POSITION

COMPETENCY REQUIREMENT

KEY RESPONSIBILITIES

No 

HEAD OF MARKETING & COMMUNICATION

EDUCATION AND EXPERIENCE

• He/she must hold Master’s degree in marketing, communications or related field.
• Qualification in graphic design or equivalent preferred
• At least eight (8) years’ working experience, with a minimum of five (5) years in an executive or managerial level marketing and/or public relations preferably in a hospital or Hospitality service industry setting.
• Proven track record in marketing &Communication management.
• Demonstrated experience in writing, Marketing Plans and Action plans in public relations, including writing press releases, participating in interviews, and liaising with the media.
• Experience with InDesign, WordPress, Photoshop, or other digital design software is on an asset.

SKILLS AND ABILITIES

• Willing and able to deliver services effectively and efficiently in order to meet client requirements.
• Advanced skills in utilizing digital marketing platforms Including social media and developing digital marketing campaigns.
• Highly proactive and able to work in a fast paced environment
• High levels of professionalism and diplomacy, with the ability to interact with diverse stakeholders
• Communication skills and the ability to collaborate effectively with team members
• Knowledge of health & safety standards and requirements is an added advantage
• Able to analyze detailed information
• Ability to work in a team.
• Customer and business oriented mindset.

Marketing Strategy, Design & Implementation

• Develop and oversee the implementation of all communication and marketing strategies, policies, and procedures, Plans and action Plans.
• Conduct market research and analyze data to identify, define, and cater to target market segments
• Develop, design, and distribute all internal and external hospital communications, including informational brochures, hospital newsletters, annual reports, and pamphlets
• Oversee and develop all marketing campaigns, including digital/social media marketing and print marketing
• Maintain and update the hospital website and social media platforms, including design, content development, relevancy to target audiences, and search engine optimization
• Manage all hospital signage, templates, and document branding (e.g. letterheads).
• Manage marketing materials, Communication and related information available on the hospital intranet.

Public Relations & Communications

• Participate, Coordinate and oversee all hospital events, including official functions and special marketing events
• Serve as the hospital’s media liaison by managing all media requests
• Develop and implement client surveys and respond to feedback
• Manage all Customer complaints made through social media and other communication platforms or other issues in a timely manner and in line with the hospital’s policies and procedures
• Raise and maintain public awareness of hospital services through press releases, advertising, and other promotional activities
• Develop and maintain business partnership with targeted partners in Rwanda and abroad.

Leadership & Organizational Strategy

• Prepare and oversee departmental budget and prepare department financial reports
• Develop and coordinate internal marketing and branding strategies and build the hospital’s organizational culture of promoting itself
• Ensure that any departmental issues (e.g. Communication, public relations) are solved promptly and in line with hospital policy.
• Set departmental KPIs, monitor performance for continual improvement, and advise the management accordingly
• Build capacity of team members through trainings and other professional development activities
• Provide guidelines to hospital personnel regarding personal and professional representation to ensure hospital reputation management and consistent communication

https://docs.google.com/forms/d/e/1FAIpQLSfefSk4_nnBKc1tU19bXD7-lD3_BQMHMKIpspq_0nwhQu-0ag/viewform?usp=sf_link

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POSITION

COMPETENCY REQUIREMENT

KEY RESPONSIBILITIES

No 

CUSTOMER CARE MANAGER 

EDUCATION AND EXPERIENCE

• He/she must have at least  Bachelor degree (A0) in Hospitality management or Healthcare management or any other related field.

• Having at least (five) 5 years’ of experience with minimum of three (3) years management experience in a customer care department of a healthcare or hospitality organization or service industry.
• Evidence of professional development in a relevant specialty area

SKILLS AND ABILITIES

• Able to guide, manage, motivate and develop subordinates so as to achieve maximum results
• Excellent written and oral communication skills
• Must have good customer care skills, able to deal with patients politely.
• Able to analyze detailed information
• Ability to communicate and guide patients, their attendants and any visitor of the hospital.

• Develop and implement systems to ensure that patients use the hospital appointment system.
• Develop and implement a system that ensures emergency patients are efficiently directed to the accident and emergency  department without delay.
• Manage a system to deal with patient’s complaints as they arise.
• To Ensure that the patients files and records are complete and ready for the visit to the Medical Doctor.
• To Develop and Implement systems and processes to ensure that patients requiring booked admissions are directed to the Admissions Department without delay
• To Develop and Implement systems and processes to ensure that patients requiring emergency admissions are directed to the Admissions Department without delay
• Direct visitors, Patients and the Public through the hospital as required
•  Manage availability of wheel chairs and patient trolleys
•  Develop and implement a replacement schedule for the patient trolleys and wheelchairs with an associated budget
• Develop, co-ordinate and evaluate a comprehensive education and training strategy within the Unit   which includes induction, annual mandatory training, appraisal, continuing professional development linked to individual training needs and clinical governance.
•  Conduct performance appraisals of Unit personnel and arrange and monitor individual development.
• Manage the Unit’s budget and cash flow and liaise with auditors to ensure a smooth audit process
• Compile and submit all reports, returns, notices and other information as may be required by the supervisor and hospital management.

https://docs.google.com/forms/d/e/1FAIpQLSenB7lSZvIuLkTt86cfo0POYDpdIJr5N1xdmffyeHVA_64fAQ/viewform?usp=sf_link

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POSITION

COMPETENCY REQUIREMENT

KEY RESPONSIBILITIES

No 

DEBT RECOVERY OFFICER

EDUCATION AND EXPERIENCE  

• Bachelor’s degree in accounting, Finance and other related field
• Experience of 5 years in similar position in healthcare set up
• Knowledge of relevant legal requirements
• Good knowledge of MS Office

SKILLS AND ABILITIES

• Good negotiation and persuasion skills
• Experience in working with targets and tight deadlines
• Good time management skills
• Excellent communication and interpersonal skills.
• Great work ethic and integrity
• Evidence of structured and professional career development
• Registered by Professional body is an added advantage. 

• Receive monthly invoices from billing office, verify them and distribute them to the corporate clients.
• Ensure that corporate debtors’ invoices are reconciled on time and payment is done as per the contract
• Make regular visit and phone calls to corporate clients to ensure that clients queries related to the invoices are answered on time to ensure timely payment.
• Handle and take actions of any queries raised by the clients on invoices submitted
• Keep tracking outstanding debts and produce regular report of recovery to the supervisor
• Identify gaps in the system and recommend solutions.

https://docs.google.com/forms/d/e/1FAIpQLSfqXI4JG4E5lZBfQT7Vp-jTCs1d3Zzm5i3Vsl15JcETtOrjzg/viewform?usp=sf_link

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POSITION

COMPETENCY REQUIREMENT

KEY RESPONSIBILITIES

No 

FIXED ASSET ACCOUNTANT 

EDUCATION AND EXPERIENCE  

• Bachelor’s degree in accounting, Finance or in other related field with CPA part two qualification or equivalent

• 5 years’ professional experience in management of fixed asset

• Strategically minded with strong analytical and problem-solving skills

SKILLS AND ABILITIES

• Strong ability to apply several accounting and reporting systems

•.Proficiency in Microsoft excel

•Excellent communication and interpersonal skills.

• Excellent organizational and managerial skills.

• Strong ability to give attention to detail and to perform multiple tasks at the same time

• Good negotiation and persuasion skills

• Experience in working with targets and tight deadlines

• Ensure the development of and implement policies, systems and procedures to identify, record, value, depreciate, account and report on cost center based fixed assets and comply with Accounting Standards and KFH policy and requirements.
• Create and monitor a system of controls, procedures, and forms for recording of fixed assets.
• Recommend to the management any updates to accounting policies related to fixed assets.
• Assign tag numbers to fixed assets.
• Record fixed asset acquisitions and dispositions in the accounting system.
• Track the compilation of project costs into Work in Progress fixed asset accounts, and close out those accounts once the related projects have been completed.
• Reconcile the balance in the fixed asset subsidiary ledger to the summary-level account in the general ledger.
• Calculate depreciation for all fixed assets.
• Review and update the detailed schedule of fixed assets and accumulated depreciation.
• Calculate asset retirement obligations for those fixed assets to which AROs are applicable.
• Investigate the potential obsolescence of fixed assets.
• Conduct periodic impairment reviews for intangible assets.
• Conduct periodic physical counts of fixed assets.
• Recommend to management whether fixed assets should be disposed of.
• Conduct analyses related to fixed assets as requested by management.
• Prepare audit schedules relating to fixed assets, and assist the auditors in their inquiries.
• Prepare property tax returns.
• Represent the company during any audits that involves fixed assets.
• Track company expenditures for fixed assets in comparison to the capital expenditure budget and management authorizations.
• Perform any other task assigned by your supervisor

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POSITION

COMPETENCY REQUIREMENT

KEY RESPONSIBILITIES

No 

HUMAN RESOURCES OFFICER 

EDUCATION AND EXPERIENCE

• He/she must have a Bachelor’s Degree in Human Resources Management(A0)
• He /She should have 3 years of experience in a variety of disciplines Eg. Training and Development, Employee Engagement and leave management
• Evidence of structured and professional career development

SKILLS AND ABILITIES

• Expert knowledge of the legislative and regulatory environment informing human resource management, development and labour relations.
• Great work ethic and integrity
• Demonstrates ability to work both independently and within a team.
• Proven ability to implement internal systems and controls to ensure sound operational management.
• Proven skills related to the preparation and implementation of human resource-related plans

• To ensure technical and functional skill development needs are adequately met in all units
• Develop and implement tools for measuring effectiveness of training and hospital return on investment.
• Work with head of departments to identify training needs in the departments.
• Ensure that policies and guidelines are disseminated
• Process staff contribution for RSSB and its declarations
• Compliance with applicable policies and procedures assured through an internal audit process.
• Employee rewards processed in accordance with Hospital prescripts.
• Transactions related to conditions of services processed and administered in accordance with prescribed compliance norms and standards and within determined timelines.
• Monitor the appropriate utilization appropriate utilization of the systems and processes.
• Process employee’s compensations and benefits on time as prescribed by organization policies and procedures.
• Ensure that Policy framework is continuously and appropriately updated and relevant.
• Ensure that work of equal value is remunerated equally, job evaluation undertaken or facilitated to assist in achieving cost-effective work organization and to determine appropriate remuneration

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