7 Positions at Development Bank of Rwanda (BRD): (Deadline 31 October 2022)

Background Information

Job Title:  Investment Officer

Job grade: JG6

Department: BUSINESS DEVELOPMENT

Report to: Administratively to the EAQIP Clean Cooking Project Coordinator and Functionally to the Energy Portfolio Manager

Indirect Reports: N/A

Contract Terms – Open Ended

Purpose of the Job

BRD is recruiting the investment Officer for the REF and CC RBF project. The Investment officer will identify new financing opportunities for the BRD-REF project across all REF windows (W1,2,3,4 &5) and the CC RBF project, appraise bankable project falling under the various windows and recommend them for financing following a thorough due diligence. The investment officer will ensure that all due diligence/appraisal conducted is in line with REF operations manuals (OM) and BRD`s investment policy as well as guidance provided by BRD management, the REF steering committee and World bank. The investment officer will also carry out the Ref and CC RBF subsidy claims verification and disbursement as part of the REF Window 5 and clean cooking RBF implementation.

Main Responsibilities of the Job

• Identification of new opportunities.
• Build and maintain relationship with new and existing clients.
• Coordinate the qualification and compliance to eligibility criteria by PFIs, off-grid solar companies and mini grid developers.
• Evaluate the project proposal from borrowers and review appraisal proposals from the analysts.
• Appraise OSC and clean cooking companies’ application to participate in the RBF projects
• Ensuring that PFIs have dedicated investment officers focused on that portfolio, with adequate procedures that meet the OM requirements.
• Provide technical information to PFIs related to their REF related portfolios and provide advice and guidance to PFIs on details on using and managing REF tranches.
• Present the appraisal reports to the relevant organs of the Bank.
• Prepare notification loans to the approved projects and rejection letters for rejected projects.
• Prepare periodic reports related to projects appraisal.
• Provide advice and guidance to the clients on their business proposals for REF and CC RBF.
• Prepare reports on projects performance and target objectives.
• For new tranches, review the utilization of funds by a PFI to confirm that the OM requirements were followed.
• In case of refinancing, review the portfolio to be refinanced ensuring that the eligibility criteria in OM have been met and specify the refinancing amount and terms and conditions.
• Prepare periodic reports on respective REF and CC RBF utilization.
• Verify subsidy claims for REF RBF and CC RBF clients submitted by EDCL.
• Disburse Ref RBF and CC RBF claims approved.
• Carry out any other duty assigned by the line managers.

Performance indicators

• Appraisal reports for REF/CC RBF applicants and loan/subsidy documentation as per the REF OM (operations manuals) and Clean Cooking OM.
• Weekly reporting to functional manager;
• Bi-weekly (every other week) briefing notes outlining key issues for Energy Portfolio Manager and REF Project Coordinator`s attention regarding projects/companies under identification and those under appraisal.
• Quarterly progress reports describing major activities undertaken and tasks accomplished during the reporting period and challenges hindering implementation process.
• End of year performance report.
• Any other report requested by the line managers.

Working relationships 

• All departments
• Customers

Professional, academic qualifications and experience

• A Bachelor’s degree in finance, management, accounting, economics, or related discipline.
• Minimum of 4 years of work experience in project finance or investment.
• Experience working on projects related with lending to off-grid solar and mini-grids will be an added advantage.
• Experience of working on projects funded by World Bank or other development partners will be an added advantage.
• Strong financial, credit, structuring, and monitoring skills.
• A thorough understanding of the entire lending process.
• Business development and client relationship skills.
• Exceptional communication, writing, analytical and reporting skills.
• Good organizational skills including attention to detail and multi-tasking skills.
• Strong working knowledge of Microsoft Office (Excel, Power point, Word, etc)
• Proficiency in written and spoken English. Understanding of Kinyarwanda is an advantage.

Core competencies

• Experience with due diligence and analysis of investment opportunities
• Experience building and/or managing investment portfolio monitoring systems.
• Familiarity with legal documentation common to debt and equity transactions.
• Demonstrated flexibility and success in rapidly changing environments.
• Demonstrated ability to design, launch and scale new projects and initiatives Financial and management reporting skills.
• Interpersonal skills.
• Analytical skills, attention to detail, ability to work with deadlines and schedules and strong follow through capacity.
• Negotiation skills.

Background Information

Job Title:  CDAT – PROCUREMENT OFFICER

Current Grade: JG6

Department: HUMAN CAPITAL & CORPORATE SERVICES 

Dual Reports: Administratively to CDAT Project Coordinator and Manager and Functionally Corporate Services

Direct Reports: N/A

Indirect Reports: N/A

Contract Terms: 5years renewable fixed term 

Main Responsibilities of the Job

• Reviewing and ensuring that all procurement requests submitted for financing through the projects are eligible and in accordance with World Bank procurement regulations
• Determining the most appropriate method of procurement to be used.
• Assist to identify, specify, estimate the cost of, and consolidate in packages (as appropriate) the procurement of goods, works and services as may be required by World Bank and BRD Procurement procedures.
• Prepare appropriate bidding documents, including specific procurement notices, for goods and services, etc.
• Coordinate the bid opening proceedings and closing sessions and prepare bid opening reports for use in preliminary evaluation.
• Organize tender committee meetings to evaluate bids and proposals involving summarizing the bid documents, inviting, and sharing bid documents to all tender committee members, taking minutes of the meetings, preparing the evaluation reports, get the report approved by the Tender Committee.
• Notify the successful and unsuccessful bidders once the management has approved bid evaluations and invite the successful ones for contract negotiation.
• Facilitate the contract negotiation with the successful bidder
• Receive and inspect goods and services to ensure adherence to technical specifications and terms of reference.
• Maintain and update records of standard unit costs, technical specifications for goods, and local and international vendors and service providers.
• Maintain a well-organized filling system of procurement records.
• Avail procurement documents for use during the internal and external audits and prepare implementation matrix for audit findings to ensure compliance to audit recommendations.
• Conduct supplier appraisals and develop a report on a quarterly basis to avoid poorly rated suppliers from future bids
• Review and update the supplier database on a regular basis to minimize the cost of advertisement.
• Perform any other duties as per instructions for his/her superiors.

Performance indicators

• Compliance with the procurement policies and procedures
• Update of supplier database
• Value for money on all procurement activities
• Fast track turnaround of procurement processes
• Safe custody of procurement records

Working relationships 

• Head of Human and Corporate services and Head of SPIU
• Manager Corporate Services & CDAT Coordinator
• Heads of cost centers
• Staff within the Human and Corporate services and SPIU
• Suppliers/Service Providers
• World Bank and other stakeholders of BRD

Professional, academic qualifications and experience

• Master’s degree or bachelor’s degree in, Procurement, logistics, supply chain, Project Management, Management, Law or any other related field. To have CIPS will be an added advantage.
• Three (3) years of practical experience for master’s and five (5) years of practical experience for bachelor’s degree directly relevant to the area of procurement,
• Familiarity with World Bank procurement regulations and any other procurement regulation will be an added advantage.
• Proven competence in the use of computer software applications including spreadsheets (Excel) and word-processing packages,

Background Information

Job Title:  Customer Experience Officer

Current Grade: JG6

Department: Education Portfolio Management

Reports to: Manager, Disbursement

Direct Reports: N/A

Indirect Reports: N/A

Contract Terms – Open-ended 

Purpose of the Job

The purpose of the position is to ensure that a first-class customer experience is delivered to all stakeholders. They will continually develop and improve the experience for customers, ultimately delivering professional and high-quality customer service that meets the expectations of all study loan beneficiaries with a focus on quality information, advice, and guidance.

Main Responsibilities of the Job

• The customer experience officer is responsible for developing a customer experience strategy for the education department, ensuring the delivery of high-quality and timely service to all study loan beneficiaries

• To be the first point of contact for all study loan beneficiaries into the Development Bank of Rwanda (BRD),
• To support students during the study loan contract signing process.
• To respond appropriately to requests, messages, and inquiries from all study loan beneficiaries within the timeframe provided in the BRD Service Charter.
• To operate the call center service in order to provide an efficient service to callers, directing queries to the relevant units and institutions.
• To be the initial point of contact for taking details of complaints and forwarding details to the unit concerned for review.
• To provide accurate high-quality information to study loan beneficiaries in person, by phone, and electronically.
• Support students on issues related to system (MINUZA) usability and ensure that all students’ issues are addressed in the system on a timely basis
• To ensure that there is fully utilization of BRD systems for both customer experience officers and stakeholders
• To ensure that reports regarding loan beneficiaries’ claims are supported to management on timely basis
• To give feedback to IT on the areas of improvement on MINUZA system for better service delivery.

Performance indicators

• Providing high-quality service to study loan beneficiaries as per set timelines in BRD Service Charter.
• Availability of clean student data that supports the recovery process
• Timely submission of quality customer experience reports to all stakeholders, both internal and external
• Fully utilization of the system (MINUZA) to manage and service provision to all study loan beneficiaries.
• Achievement of high level of customer satisfaction on service delivery to loan beneficiaries and other stakeholders

• Working relationships 

1. BRD staff
2. Partnerships in the education portfolio management/ Disbursement and recovery team
3. Students and beneficiaries repaying study loan
4. HLI’S management
5. External partners (MINEDUC, HEC, etc.)
6. Relevant regulators

Professional, academic qualifications and experience

1. Bachelor’s degree in communication, marketing, public relations or other relevant fields with at least 3 years of experience as supervisor in the call center.
2.  Sound knowledge of banking, or funds management are added advantages

Core competencies

• Knowledge of Education portfolio policies and procedures
• Knowledge and understanding of customers’ queries handling processes and procedures
• Positive attitude, results-oriented with the ability to work under high pressure to delivery
• Good communication and interpersonal and report writing skills
• Stakeholders’ relationship management
• Possessing data manipulation and analytical skills since the job requires dealing with various data with deeper analysis
• Good customer service, since the job is primarily a customer-facing role
• Ability to work with a team, and adaptable to any working environment
• Ability and willingness to work beyond normal working hours in order to serve study loan beneficiaries better
• Be flexible to carry out any other reasonable task as requested by the management

Background Information

Job Title:  CDAT – (3) INVESTMENT OFFICERS (1 crop financing officers, 1 On lending financing officer and 1livestock financing officer)

Current Grade: JG6

Department: Business Development

Dual Reports: Administratively to CDAT Project Coordinator and Functionally to the Manager, Agriculture Portfolio

Direct Reports: N/A

Indirect Reports: N/A

Contract Terms: Open-ended

Purpose of the Job

The purpose of the job is to conduct the screening of the viable projects in line with the project development objectives and eligibility criteria, appraise them and present them to relevant committees for review, examination, and approval for financing.

Main Responsibilities of the Job

• Pipeline creation through Identification of new projects in line with project objectives and targeted eligible borrowers including PFIs through visit, government agencies and other selling avenues to increase absorption of the project funds.
• Provide advice and guidance to potential clients/PFIs on their business proposals to mitigate financing risks and increase the bankability thereof.
• Collect the required project data and information through approaching the client/PFIs and other relevant stakeholders to enable the analysis of projects submitted to the bank timely.
• Appraise project proposals from borrowers and prepare the appraisal reports to the relevant Bank organs for their review and approval.
• Ensure project underwriting of the respective projects is conducted in accordance with the project implementation manual, Credit Line Manual and the World Bank fiduciary and safeguards policies and regulations.
• Collect data on financed projects to facilitate the social economic impact assessment to be reported to stakeholders (post approval).
• To undertake the pre-appraisal analysis for credit proposals and carry out onsite visits of projects at pre-appraisal stage to assess the project viability.
• To collect M&E data while assessing projects that will facilitate the social economic impact assessment to be reported to stakeholders (during appraisal).
• To resolve client queries and complaints to maintain quality service delivery standards.
• To carry on any other assignment delegated by the line managers or the Management of the Bank

Performance indicators

• Experience and familiarity with documentation of legal transactions;
• Experience in clients’ relationship management;
• Experience with due diligence, analysis and structuring of investment/lending opportunities
• Experience building and/or managing loan portfolio monitoring systems.
• Demonstrated flexibility and success in rapidly changing environments.
• Demonstrated ability to design, launch and scale new projects and initiatives.
• Interpersonal skills.
• Analytical skills, attention to detail, ability to work with deadlines and schedules and strong follow through capacity.

Working relationships 

• All BRD departments
• All Project stakeholders

Professional, academic qualifications and experience

• Bachelor’s Degree in finance, Business Administration, or related field
• A minimum of 3 (three) years in similar position in a financial institution
• Experience and familiarity with documentation of legal transactions;
• Experience in clients’ relationship management;
• Experience with due diligence, analysis and structuring of investment/lending opportunities
• Experience building and/or managing loan portfolio monitoring systems.
• Demonstrated flexibility and success in rapidly changing environments.
• Demonstrated ability to design, launch and scale new projects and initiatives.
• Interpersonal skills.
• Analytical skills, attention to detail, ability to work with deadlines and schedules and strong follow through capacity.