Aftersales Operator at Resilience Professional Ltd: (Deadline 19 February 2024)

Aftersales Operator at Resilience Professional Ltd: (Deadline 19 February 2024)

Kigali-Rwanda

TIN: 103663404

Email: resilienceinfo20@gmail.com

Phone: 0788945304

Date: 12/02/2024 

Position: Aftersales Operator

Position Summary:

We are seeking a highly skilled and detail-oriented Automotive aftersales operator to join our team. This role demands a deep understanding of the entire maintenance process, proficiency in handling assurance claims, and expertise in recovering excess fees. The ideal candidate will not only manage job carts and facilitate car repairs but will also play a crucial role in cost analysis, reporting, and enhancing operational efficiencies.

Responsibilities:

Advanced Job Cart Management:

• Initiate and manage job carts for comprehensive car repairs and maintenance services, ensuring high precision in documenting customer concerns and vehicle diagnostics.
• Lead collaborations with service advisors and technicians to streamline the documentation and repair process, guaranteeing accuracy and efficiency.

Strategic Follow-Up on Car Reparations:

• Oversee the tracking of car repair progress, ensuring seamless communication between the aftersales team, technicians, and customers.
• Implement strategies for providing timely and informative updates to customers about their vehicle’s status, enhancing customer satisfaction and trust.

In-depth Cost Analysis and Excess Fees Recovery:

• Conduct detailed analyses of repair costs to identify and implement cost-saving opportunities without compromising service quality.
• Spearhead the recovery of excess fees, ensuring the company’s financial interests are protected.
• Develop and present comprehensive reports on cost trends, repair efficiency, and recommendations for financial optimization to senior management.

Warranty Claims and Assurance Process Management:

• Manage and optimize the process for preparing and filing warranty claims, ensuring compliance with all policies and guidelines.
• Work closely with the aftersales team to address and resolve assurance claims, minimizing liabilities and enhancing customer trust.

Enhanced Collaboration and Efficiency Improvement:

• Lead initiatives to foster strong partnerships with dealership service departments, aiming for process improvements and enhanced operational efficiency.
• Identify and implement best practices for streamlining workflows and improving team collaboration.

Documentation Excellence and Record-Keeping:

• Ensure the maintenance of comprehensive, accurate, and organised records pertaining to car repairs, customer communications, and financial transactions.
• Leverage advanced documentation techniques to improve record-keeping practices and support data-driven decision-making.

Qualifications: 

• Driving Category At least B is Mandatory
• Bachelor’s degree in automotive technology, Engineering, Business Administration, or a related field, with a strong preference for candidates with additional certifications relevant to automotive service management.
• Minimum of 1-year experience in automotive service coordination, with proven expertise in maintenance processes, assurance claims, and cost management.
• Exceptional organizational, analytical, and communication skills, with a demonstrated ability to manage complex processes and communicate effectively with diverse stakeholders.
• Strong leadership qualities and the ability to work autonomously in a dynamic, fast-paced environment.
• Advanced proficiency in Microsoft Office Suite

Interested candidates should submit an application letter and CV, Degree, ID, including 3 professional references. In ONE DOCUMENT NAME THE POSITION YOU ARE APPLYING FOR AND YOUR NAMES and send to email address:resiliencefact@gmail.com before 19^th February 2024