Agency Banking Manager at Urwego Bank PLC: (Deadline 1 March 2023)

Agency Banking Manager at Urwego Bank PLC: (Deadline 1 March 2023)

Job Description for the Agency Banking Manager 

JOB SUMMARY

The role holder will have the principal responsibility for

-Overseeing Agent recruitment, Registration, and Activation.

-Job Holder will ensure that all gents recruited are transacting, Increased volumes of Deposits and Withdrawal Transactions,

– Observing policies and Procedures guiding Agency Banking,

– In-depth due diligence of Agents before Onboarding,

– Timely resolution of any disputes arising between agents and clients or agents and the Bank

– Complying with AML Guidelines

– Complying with Consumer protection policies and Procedures

Agency Banking t Manager Profile:

• Personal confession of Christian faith and commitment to the mission and vision of Urwego
• Bachelor’s degree in business, marketing, economics,  international development, or a related field
• 5+ years of relevant management experience, preferably in microfinance, agent banking, or the financial services industry in an African or international context
• Experience and/or training in agent banking or agent banking management
• Expert-level knowledge of banking regulatory framework and guidelines on Agent banking.
• Experience with developing, tracking, and analyzing financial operational and portfolio metrics.
• Experience with developing strategic goals for a team to ensure portfolio quality and growth.
• Experience with recruiting and retaining team through members through performance development and coaching.
• Excellent interpersonal skills, including the ability to collaborate and communicate effectively with local and international teams
• Ability to lead and work independently
• Ability to liaise across departments, cultures, and time zones. International experience and care ross­ cultural skills strongly preferred
• Excellent oral, written, and public communication skills; excellent visual communication skills
• Self-motivated with a track record demonstrating the capacity to lead project teams and prioritize multiple deadlines
• Excellent time management skills demonstrating the capacity to coordinate, implement, and balance
• Proficiency in Microsoft Office Programs – Word, Excel, and PowerPoint
• Willingness to travel domestically, understanding the importance of connecting with clients and staff directly.
• Fluency in English and Kinyarwanda
• Understanding of Rwanda’s marketing environment and industry, knowing industry leaders, agencies, and other potential business partners.

Requirements Documents

• Notarized copies of Academic Qualifications
• Criminal record clearance
• Recommendation from the Priest /Pastor
• Statement of Faith
• Motivation letter and updated CV

How and to apply

Interested and eligible applicants should submit the following documents to urwegohr@urwegobank.com no later than 1^st March 2023 at 5pm. Send the documents as one folder and in the subject line, fill in the position of Customer Engagement Manager.

Required documents

• Motivation letter explaining your suitability for the position,
• Curriculum vitae with 2 referee names,
• Notarized Academic Documents and certificates.
• Recommendation from your Church.
• Statement of Faith.
• Criminal Record Form from Irembo
• National ID.

Only Shortlisted candidates shall be contacted for the interview.

Thank you

Urwego Bank PLC

Management.