Branch Manager at ExCraft Ltd: (Deadline 10 November 2023)

Branch Manager at ExCraft Ltd: (Deadline 10 November 2023)

Job Descriptions:

• Responsible for supervising operations, Sales, Admin, and HR activities inside the Rwanda branch.
• Manage the whole operations and sales activities inside the branch.
• Supervise All financial Targets coordinating with the finance Dept.
• Support with HR Team by providing Promised and professional Candidates and Also supporting in cultural interviews
• Support With Admin Needs like payments. Stationery And Maintenance.
• Manage and run the front office team and instructors.
• Supervise class management from the operations side.
• Handle clients’ technical complaints.
• Provide a positive work environment.
• Ensure the center achieves revenue targets.
• Reach 100% of all the centers’ clients’ challenges either face to face, through phone calls or e-mails in a maximum of 24 hours.
• Ensure the branch operation is running efficiently.
• Drive customer retention by ensuring that learners’ learning goals are being met through high-quality meetings and that overall service provided by staff exceeds customer’s expectations at all times
• Handle and resolve all customer issues or concerns in a timely and appropriate manner.
• Actively promote two-way communication in the branch to establish team spirit and a winning work environment.
• Monitor, coach, and develop staff to become high performers.
• Ensure a healthy and suitable work environment that enables employees to perform at their best.
• Conduct staff performance evaluations according to company guidelines and expectations.
• Providing recommendations for the needed workforce to achieve the desired targets, as well as their accountability for controlling the turnover rate within their branch.
• Monitor compliance with the daily and weekly opening and closing hours of the branch.
• Executing all the required tasks according to the business needs.

Laws, Regulations, and Policies

• Follows all applicable laws relating to general law in Rwanda, and company policies.
• Complies fully with the set business and financial reporting deadlines and guidelines.

Skills and Competencies: 

• Bachelor’s Degree.
• Excellent command of English and French.
• More than 7 Years of experience in the same industry with at least 3 years managing a team.
• Proven ability to achieve sales targets
• Proven branch management experience or similar role
• Sufficient knowledge of modern management techniques and best practices
• Ability to meet sales targets and production goals
• Familiarity with the industry’s rules and regulations
• Excellent organizational skills and negotiation skills
• Results-driven and customer-focused
• Outstanding communication and interpersonal abilities.
• Excellent leadership skills.
• Ability to create effective plans and innovative reports.
• Talented in closing deals.

How to Apply:

• Interested and qualified applicants should send their both combined cover letter and well-detailed CV (all as a single PDF document) via email: Careers@excraft.rw ; with the subject “JR-MG-BRM” not later than 10th December 2023.
• The application should contain a Resume with an e-mail address, Expected Net Salary, Notice Period, telephone contact, qualifications, achievements, experience, and names & and telephone contact of three professional referees, together with a cover letter (maximum 2 pages) summarizing why you consider yourself particularly well suited for the position.
• Do not attach any other documents at this point. All applications will be selected on merit and only shortlisted candidates will be invited for interviews.

 Learn more about “Who We Are” @: http://www.excraft.rw

Note:  Only applicants fulfilling the above requirements will be considered.