Business Banking Department,Rwanda.Manager Women Banking at KCB Rwanda: (Deadline 27 May 2025)
Main Responsibilities:
- Develop, implement, and oversee Women Banking strategies to grow liabilities and assets, ensuring profitability and quality of the portfolio.
- Design and deliver innovative products and services tailored to women-owned businesses, encouraging entrepreneurship and promoting financial literacy among women entrepreneurs.
- Mobilize deposits and manage lending initiatives for Women SME clientele, ensuring alignment with the Bank’s objectives and social impact goals.
- Identify and cultivate strategic partnerships with donors, NGOs, government agencies, and other stakeholders to support women empowerment initiatives.
- Champion the creation of a robust ecosystem for women clients, providing training, coaching, and advisory services to enhance financial inclusion and business growth through Biashara Club.
- Ensure a delightful customer experience by promptly addressing customer inquiries, resolving complaints, and continuously improving service delivery.
- Coordinate cross-functional collaboration with relevant departments (e.g., Credit, Finance, Marketing) to ensure effective implementation of Women Banking strategies.
- Conduct regular performance tracking and portfolio monitoring, providing insights and recommendations to enhance growth and mitigate risks.
- Oversee the documentation, reporting, and record-keeping of all Women Banking projects and programs in compliance with regulatory and Bank standards.
- Continuously drives a high-performance culture through effective team coaching, mentorship, and performance management.
Daily Responsibilities.
- Forecast and plan for portfolio growth, implementing strategies to meet daily sales and revenue targets within budget constraints.
- Evaluate and oversee the quality of the Women Banking loan book, ensuring timely follow-ups on repayments and addressing any credit risks.
- Engage with customers and partners, facilitating product education sessions, building relationships, and promptly resolving service issues.
- Track marketing activities and measure their impact on Women Banking product uptake, adjusting tactics as needed.
- Lead and motivate the Women Banking team, fostering collaboration across units to achieve set objectives and ensure a culture of service excellence.
Educational qualifications and work experience:
- Bachelor’s degree in any business-related field
- Minimum Five (5) Year’ experience in Sales and Relationship Management, Credit, Banking Operations, Business development
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