Citizen Complaint Officer/Team Leader at City of Kigali: (Deadline 21 November 2024)

Citizen Complaint Officer/Team Leader at City of Kigali: (Deadline 21 November 2024)

Citizen Complaint Officer/Team Leader at City of Kigali: (Deadline 21 November 2024)

Job responsibilities

Duties and responsibilities: – Receive and handle citizens’ complaints and assist them with their respective needs, and orientate them to different services as appropriate; – Implement procedures for customers to provide feedback or complaints; – Analyse regularly suggestions and complaints from social media, mail and other channels and disseminate its content to all offices to improve the quality of the service delivered; – Implement strategies to correct problems that have been identified; – Implement the City of Kigali guidelines and strategies to improve quality of service delivery; – Perform any other duties assigned by the supervision.

Qualifications

    • 1
      Bachelor’s Degree in Public Administration

      2 Years of relevant experience

    • 2
      Bachelor’s Degree in Administrative Sciences

      2 Years of relevant experience

    • 3
      Bachelor’s Degree in Sociology

      2 Years of relevant experience

    • 4
      Bachelor’s Degree in Management

      2 Years of relevant experience

    • 5
      Bachelor’s Degree in Law

      0 Year of relevant experience

    • 6
      Bachelor’s Degree in Social Work

      2 Years of relevant experience

    • 7
      Bachelor’s Degree in Governance and Leadership

      2 Years of relevant experience

  • 8
    Bachelor’s degree in Social Studies

    2 Years of relevant experience

Required competencies and key technical skills

    • 1
      Resource management skills
    • 2
      Analytical skills
    • 3
      Problem solving skills
    • 4
      Decision making skills
    • 5
      Time management skills
    • 6
      Risk management skills
    • 7
      Results oriented
    • 8
      Digital literacy skills
    • 9
      Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
    • 10
      Knowledge of office administration
    • 11
      Communication skills
    • 12
      Interpersonal skills
    • 13
      Organizational Skills
    • 14
      Stress Management Skills
  • 15
    Book Keeping Skills

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