Citizen Complaints Management Officer at MINALOC: (Deadline 10 January 2022)
Job description
– Receive and document the citizens’ complaints;
– Analyse citizens’ complaints and advise the ministry management;
– Ensure citizens’ complaints lodged in e-citizens system get timely feedback;
– Monitor redress of the citizens’ complaints oriented to other institutions;
– Establish a retrievable database of citizens’ complaints and their related feedbacks;
– Report on citizens’ complaints received, resolved and oriented;
– Monitor mechanisms for the citizens’ complaints management;
– Carry out research relevant to his/her attributions to ensure standardized and effective performance;
– Perform any other ministry duties assigned by the supervisor
Minimum Qualifications
-
Master’s Degree in Law
Experience: 0
-
Bachelor’s Degree in Economics
Experience: 0
-
Bachelor’s Degree in Public Administration
Experience: 0
-
Bachelor’s Degree in Administrative Sciences
Experience: 0
-
Bachelor’s Degree in Management
Experience: 0
-
Master’s Degree in Public Administration
Experience: 0
-
Master’s Degree in Administrative Sciences
Experience: 0
-
Bachelor’s Degree in Law
Experience: 0
-
Bachelor’s Degree in Development Studies
Experience: 0
-
Master’s Degree in Economics
Experience: 0
-
Master’s Degree in Management
Experience: 0
-
Master’s Degree in Development Studies
Experience: 0
-
Master’s Degree in Political Sciences
Experience: 0
-
Mater’s Degree in Psychology
Experience: 0
-
Master’s Degree in Sociology
Experience: 0
-
Bachelor’s Degree in Psychology
Experience: 0
-
Master’s Degree in Governance and Leadership
Experience: 0
-
Bachelor’s Degree in Political Sciences
Experience: 0
-
Bachelor’s Degree in Governance and Leadership
Experience: 0
-
Bachelor degree in Sociology
Experience: 0
Competency and Key Technical Skills
-
Integrity
-
Strong critical thinking skills and excellent problem solving skills.
-
Inclusiveness
-
Accountability
-
Communication
-
Teamwork
-
Client/citizen focus
-
Professionalism
-
Commitment to continuous learning
-
Resource management skills
-
Problem solving skills
-
Fluency in Kinyarwanda, English and/ or French. Knowledge of all is an added advantage
-
Analytical skills;
-
Knowledge of scope, challenges and problems concerning local development and decentralization service delivery
-
Knowledge of approaches or models for building better governance
-
Knowledge of the legislative background of Local Government Entities
-
Knowledge of administrative issues
-
Skills of all good governance standard for Public Services
-
Understanding of rural development, with a focus on participatory processes, joint management
-
Knowledge of local issues, community priorities, organizational relationships, social and cultural constraints and realities, and environmental conditions
Kindly Note
All Jobs and Opportunities Published on mucuruzi.com are completely free to apply. A candidate should never pay any fee during the recruitment Process. Even if mucuruzi.com does its best to avoid any scam job or opportunity offer, a job seeker or an opportunity seeker is 100% responsible of applying at his own risk.
Check well before applying, if you doubt about the eligibility of any offer do not apply and notifie to mucuruzi.com via this email: [email protected] and remember to never pay any fee to have a job or get any opportunity, if you do so, do it at your own risk.
