Citizen Complaints Management Officer at MINALOC: (Deadline 10 January 2022)
Job description
– Receive and document the citizens’ complaints;
– Analyse citizens’ complaints and advise the ministry management;
– Ensure citizens’ complaints lodged in e-citizens system get timely feedback;
– Monitor redress of the citizens’ complaints oriented to other institutions;
– Establish a retrievable database of citizens’ complaints and their related feedbacks;
– Report on citizens’ complaints received, resolved and oriented;
– Monitor mechanisms for the citizens’ complaints management;
– Carry out research relevant to his/her attributions to ensure standardized and effective performance;
– Perform any other ministry duties assigned by the supervisor
Minimum Qualifications
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Master’s Degree in Law
Experience: 0
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Bachelor’s Degree in Economics
Experience: 0
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Bachelor’s Degree in Public Administration
Experience: 0
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Bachelor’s Degree in Administrative Sciences
Experience: 0
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Bachelor’s Degree in Management
Experience: 0
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Master’s Degree in Public Administration
Experience: 0
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Master’s Degree in Administrative Sciences
Experience: 0
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Bachelor’s Degree in Law
Experience: 0
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Bachelor’s Degree in Development Studies
Experience: 0
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Master’s Degree in Economics
Experience: 0
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Master’s Degree in Management
Experience: 0
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Master’s Degree in Development Studies
Experience: 0
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Master’s Degree in Political Sciences
Experience: 0
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Mater’s Degree in Psychology
Experience: 0
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Master’s Degree in Sociology
Experience: 0
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Bachelor’s Degree in Psychology
Experience: 0
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Master’s Degree in Governance and Leadership
Experience: 0
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Bachelor’s Degree in Political Sciences
Experience: 0
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Bachelor’s Degree in Governance and Leadership
Experience: 0
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Bachelor degree in Sociology
Experience: 0
Competency and Key Technical Skills
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Integrity
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Strong critical thinking skills and excellent problem solving skills.
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Inclusiveness
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Accountability
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Communication
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Teamwork
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Client/citizen focus
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Professionalism
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Commitment to continuous learning
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Resource management skills
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Problem solving skills
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Fluency in Kinyarwanda, English and/ or French. Knowledge of all is an added advantage
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Analytical skills;
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Knowledge of scope, challenges and problems concerning local development and decentralization service delivery
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Knowledge of approaches or models for building better governance
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Knowledge of the legislative background of Local Government Entities
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Knowledge of administrative issues
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Skills of all good governance standard for Public Services
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Understanding of rural development, with a focus on participatory processes, joint management
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Knowledge of local issues, community priorities, organizational relationships, social and cultural constraints and realities, and environmental conditions
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