Client Support Executive at Deriv (RW) Ltd: (Deadline 1 December 2021)

Client Support Executive at Deriv (RW) Ltd: (Deadline 1 December 2021)

Client Support Executive at Deriv (RW) Ltd: (Deadline 1 December 2021)

Client Support Executive

Job Information

  • FunctionCustomer Support
  • CityKigali
  • CountryRwanda

Job Description

As a Client Support Executive at Deriv.com, you will assist our clients with issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products. You will also keep track of recurring issues and report clients’ feedback to other teams. If you are a fresh graduate, you can still apply for this role, provided that you value competence, integrity, and teamwork and are passionate about helping clients. By delivering world-class customer service, you will forge client loyalty and promote business growth.

Your challenges

  • Respond to customer enquiries and concerns by live chat and email.
  • Process applications and customer documentation according to relevant policies and regulations.
  • Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction.
  • File records and documents of customer interactions and customer satisfaction.

Our team

We are the Customer Support team, responsible for establishing a sustainable relationship with our clients, assisting them to resolve potential issues with our products and services, increasing product adoption, and communicating clients’ demands to relevant teams.

Requirements

  • Willingness to work in rotating shifts, weekends, and public holidays
  • Excellent spoken and written English communication skills
  • Proficiency in French

What’s good to have

  • University degree in communications, IT, or any related fields
  • Practical experience in technical customer support
  • Experience in the financial services or IT industry
  • Proficiency in other languages

Benefits

  • Growth-inducing challenges
  • Productive and cooperative work atmosphere
  • Career progression opportunities
  • Market-based salary
  • Annual performance bonus
  • Casual dress code

How to apply

Interested candidates should send their application file (CV, Academic certificate, and cover letter) by the link:https://deriv.zohorecruit.com/jobs/Careers/590522000003910182/Client-Support-Executive? not later than the 01st December  2021.

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